Resource Loads REST Endpoints

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Task Path Method

Resource Loads

The omnichannel load resource is used to view omnichannel agents load by the channel type.

Get a resource load

Method: get

Path: /crmRestApi/resources/11.13.18.05/resourceLoads/{ResourceLoadId}

Get all resource loads

Method: get

Path: /crmRestApi/resources/11.13.18.05/resourceLoads

Update work load of a resource

Method: post

Path: /crmRestApi/resources/11.13.18.05/resourceLoads/action/updateAgentLoad