1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Service Requests
  4. Service Requests v1

Get details of a service request

get

/api/boss/data/objects/ora/cxServiceCore/srMgmt/v1/serviceRequests/$views/serviceRequestDetails

Request

Query Parameters
  • Restricts the resource fields. Only the specified fields and mandatory system fields are returned.
  • The resource collection will be queried using the specified filter condition.
  • Restricts the number of resource items returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resource items.
    Default Value: 25
  • Defines the starting position of the resource collection. If offset exceeds the resource count then no resource items are returned.
    Default Value: 0
  • Orders a resource collection based on the specified fields. The parameter value is a comma-separated string of field names, each optionally followed by a colon and "asc" (default) or "desc".

There's no request body for this operation.

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Response

Default Response

Successful response of retrieving view serviceRequestDetails for resource Service Requests
Body ()
Root Schema : serviceRequests_view-serviceRequestDetails
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Nested Schema : __collection_context
Type: object
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Nested Schema : serviceRequests_view-serviceRequestDetails-allOf[1]
Type: object
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Nested Schema : items
Type: array
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Nested Schema : items
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Nested Schema : items-allOf[0]
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Nested Schema : __busObj_context
Type: object
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Nested Schema : items-allOf[0]-allOf[1]
Type: object
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Nested Schema : items-allOf[1]
Type: object
Nested Schema : $context
Type: object
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Nested Schema : links
Type: object
Read Only: true
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Nested Schema : $self
Type: object
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Nested Schema : assigneeResource
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Nested Schema : businessUnit
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Nested Schema : category
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Nested Schema : channelType
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Nested Schema : createdByParty
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Nested Schema : customer
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Nested Schema : installedBaseAsset
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Nested Schema : internalPriority
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Nested Schema : lastUpdatedByParty
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Nested Schema : ownerTypeCode
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The type of the service request owner. For example, customer or partner.
Show Source
  • Title: Owner Type
    Read Only: true
    The type of the service request owner. For example, customer or partner.
  • Allowed Values: [ "ORA_SVC_CUSTOMER", "ORA_SVC_PARTNER" ]
Nested Schema : primaryContact
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Nested Schema : problemType
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Nested Schema : productGroup
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Nested Schema : productItem
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Nested Schema : queue
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Nested Schema : reportedByParty
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Nested Schema : resolution
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Nested Schema : resolvedByParty
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Nested Schema : resolveOutcome
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Nested Schema : severity
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Nested Schema : source
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Nested Schema : sourceUpdatedByParty
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Nested Schema : status
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Nested Schema : statusType
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Nested Schema : transferReason
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Nested Schema : assigneeResource-allOf[1]
Type: object
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Nested Schema : person
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Nested Schema : person-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : registryId
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  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : businessUnit-allOf[1]
Type: object
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Nested Schema : category-allOf[1]
Type: object
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Nested Schema : channelType-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
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  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : createdByParty-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : customer-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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Nested Schema : registryId
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  • Title: Registry ID
    The unique alternate identifier for the account party. You can update the value if the profile option HZ_GENERATE_PARTY_NUMBER is set to True. The default value is a concatenation of the value specified in the profile option ZCA_PUID_PREFIX and a unique system generated sequence number.
Nested Schema : installedBaseAsset-allOf[1]
Type: object
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  • Title: Asset ID
    Read Only: true
    Unique identifier for an asset, serving as its primary key. It's generated by the system using the Global Unique Identifier generator.
  • Title: Asset Number
    Read Only: true
    Unique number that identifies an asset. An engine pump or a mobile phone may be good examples of assets.
Nested Schema : internalPriority-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
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  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : lastUpdatedByParty-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
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Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
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  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : primaryContact-allOf[1]
Type: object
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Nested Schema : firstName
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Nested Schema : id
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Nested Schema : lastName
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Nested Schema : name
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  • Read Only: true
  • Title: Name
    The combination of title, first, middle, last, and suffix names of the person.
Nested Schema : registryId
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  • Title: Registry ID
    The alternate identifier of the contact.
Nested Schema : problemType-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : productGroup-allOf[1]
Type: object
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Nested Schema : productItem-allOf[1]
Type: object
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Nested Schema : queue-allOf[1]
Type: object
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Nested Schema : reportedByParty-allOf[1]
Type: object
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Nested Schema : id
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Nested Schema : name
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  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
Show Source
  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : resolution-allOf[1]
Type: object
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Nested Schema : lookupCode
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  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : resolvedByParty-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
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Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
Show Source
  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : resolveOutcome-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : severity-allOf[1]
Type: object
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Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : source-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : sourceUpdatedByParty-allOf[1]
Type: object
Show Source
Nested Schema : id
Match All
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Nested Schema : name
Match All
Show Source
  • Read Only: true
  • Title: Party Name
    The name of the party.
Nested Schema : registryId
Match All
Show Source
  • Read Only: true
  • Title: Registry ID
    The public key generated or user-entered for a given party.
Nested Schema : status-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : statusType-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
Nested Schema : transferReason-allOf[1]
Type: object
Show Source
Nested Schema : lookupCode
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code ID
    The unique identifier of the Lookup Code.
Nested Schema : lookupType
Match All
Show Source
  • Read Only: true
  • Title: Lookup Type ID
    The unique identifier of the Lookup Type.
Nested Schema : meaning
Match All
Show Source
  • Read Only: true
  • Title: Lookup Code Meaning
    The translated meaning of the Lookup Code.
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