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• Request
• Response

Assign case to a queue

post

/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/action/assignQueue

Assign a case to a queue. You must ensure that assignment rules are configured for the case before assigning it to a queue. You can view the assignment rules using the task "Manage Service Assignment Task" . You must be a Case Manager to assign a case to a queue.

Request

Path Parameters

• CaseNumber(required): string
  The alternate key identifier of the case.

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Supported Media Types

• application/vnd.oracle.adf.action+json

Request Body - application/vnd.oracle.adf.action+json ()

Root Schema : schema

Type: object

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Response

Supported Media Types

• application/json
• application/vnd.oracle.adf.actionresult+json

Default Response

The following table describes the default response for this task.

Body ()

Root Schema : schema

Type: object

Show Source

• result(required): string
  The alternate key identifier of the case. The response gives the detials of the queue to which the case is assigned.

{
    "required":[
        "result"
    ],
    "type":"object",
    "properties":{
        "result":{
            "type":"string",
            "description":"The alternate key identifier of the case. The response gives the detials of the queue to which the case is assigned."
        }
    },
    "additionalProperties":false
}

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