Get a case message
get
/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/child/caseMessages/{MessageId}
Request
Path Parameters
-
CaseNumber(required): string
The alternate key identifier of the case.
-
MessageId(required): integer(int64)
The unique identifier of the message.
Query Parameters
-
dependency: string
This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2
Format: <attr1>=<val1>,<attr2>=<value2> -
expand: string
When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
-
fields: string
This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.
Format: ?fields=Attribute1,Attribute2
Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2 -
links: string
This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>
Example:
self,canonical -
onlyData: boolean
The resource item payload will be filtered in order to contain only data (no links section, for example).
Header Parameters
-
Metadata-Context:
If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
-
REST-Framework-Version:
The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
There's no request body for this operation.
Back to TopResponse
Supported Media Types
- application/json
Default Response
The following table describes the default response for this task.
Headers
-
Metadata-Context:
If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
-
REST-Framework-Version:
The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Root Schema : cases-caseMessages-item-response
Type:
Show Source
object
-
Attachments: array
Attachments
Title:
Attachments
The attachments resource is used to view, create, update, and delete an attachment. -
CaseId: integer
(int64)
Title:
Case ID
The unique identifier of the case. -
CaseNumber: string
Title:
Case Number
Maximum Length:30
The alternate key identifier of the case. -
Content: string
(byte)
Title:
Content
The content of the message that is not an attachment. -
CorpCurrencyCode: string
Title:
Corporate Currency Code
Maximum Length:15
The corporate currency code of the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task. -
CreatedBy: string
Title:
Created By
Read Only:true
Maximum Length:64
The user who created the message for the case. -
CreationDate: string
(date-time)
Title:
Creation Date
Read Only:true
The date and time when the case message was created. -
CurcyConvRateType: string
Title:
Currency Conversion Rate Type
Maximum Length:30
The currency conversion rate type associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task. -
CurrencyCode: string
Title:
Currency Code
Maximum Length:15
The currency code associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task. -
DeleteFlag: boolean
Title:
Delete
Read Only:true
Indicates whether the record can be deleted. -
LastEditedDate: string
(date-time)
Title:
Last Update Date
The date when the case message was last edited. -
LastUpdateDate: string
(date-time)
Title:
Last Updated Date
Read Only:true
The date and time when the message for the case was last updated. -
LastUpdatedBy: string
Title:
Last Updated By
Read Only:true
Maximum Length:64
The user who last updated the message for the case. -
LastUpdateLogin: string
Title:
Last Update Login
Read Only:true
Maximum Length:32
The login of the user who last updated the message for the case. -
links: array
Links
Title:
Links
The link relations associated with the resource instance. -
MessageCreatedBy: string
Title:
Message Created By
Maximum Length:64
The user who created the case message. -
MessageCreationDate: string
(date-time)
Title:
Message Creation Date
The date and time when the case message was created. -
MessageId: integer
(int64)
Title:
Message ID
The unique identifier of the message. -
MessageLastUpdateDate: string
(date-time)
Title:
Message Last Update Date
The date and time when the case message was last updated. -
MessageLastUpdatedBy: string
Title:
Message Last Updated By
Maximum Length:64
The user who last updated the case message. -
MessageLastUpdateLogin: string
Title:
Message Last Update Login
Maximum Length:32
The application login id of the user who last updated the case message. -
MessageNumber: string
Title:
Message Number
Maximum Length:30
The alternate key identifier of the message. -
MessageTypeCd: string
Title:
Message Type
Maximum Length:30
Default Value:ORA_SVC_NOTE
The code indicating the type of the message, such as internal or external. -
MessageTypeCdMeaning: string
Title:
Message Type Value
Maximum Length:255
The display value corresponding to the message type lookup code for the case message. -
OriginationDate: string
(date-time)
Title:
Origination Date
The date when the message originated, or was posted. -
ParentMessageId: integer
(int64)
Title:
Parent Message
The unique identifier of the parent message. -
PostedByPartyId: integer
(int64)
Title:
Posting Party ID
The unique identifier of the user party who posted the message. -
PostedByPartyName: string
Title:
Posted by Party Name
Read Only:true
Maximum Length:360
The name of the party who posted the message. -
PostedByPartyNumber: string
Title:
Posting Party Number
Read Only:true
Maximum Length:30
The alternate key identifier of the user party who posted the message. -
RichTextFlag: boolean
Title:
Rich Text Format
Maximum Length:1
Default Value:true
Indicates whether the message content is in rich text format The values are Y or N. -
SourceCd: string
Title:
Source
Maximum Length:30
The code indicating how the message was entered into the system. For example, ORA_SVC_API, case message was created through REST API, ORA_SVC_AGENT_UI, case message was created in the UI), or ORA_SVC_MOBILE, case message was created through a mobile device. -
SourceCdMeaning: string
Title:
Source Value
Maximum Length:255
The display value corresponding to the source lookup code for the case message. -
StatusCd: string
Title:
Status Code
Maximum Length:30
Default Value:ORA_SVC_COMMITTED
The code indicating the status of the message. For example, ORA_SVC_COMMITTED, indicates that the message is committed, or NULL. -
StatusCdMeaning: string
Title:
Status Value
Maximum Length:255
The display value corresponding to the status lookup code for the case message. -
UpdateFlag: boolean
Title:
Update
Read Only:true
Indicates whether the record can be updated. -
VisibilityCd: string
Title:
Visibility
Maximum Length:30
Default Value:ORA_SVC_INTERNAL
The code indicating the visibility level of the case message. For example, ORA_SVC_EXTERNAL, case message is visible to internal and external users, or ORA_SVC_INTERNAL, case message is visible to internal users only. -
VisibilityCdMeaning: string
Title:
Visibility Value
Maximum Length:255
The display value corresponding to the visibility lookup code for the case message.
Nested Schema : Attachments
Type:
array
Title:
Attachments
The attachments resource is used to view, create, update, and delete an attachment.
Show Source
Nested Schema : Links
Type:
array
Title:
Links
The link relations associated with the resource instance.
Show Source
Nested Schema : cases-caseMessages-Attachments-item-response
Type:
Show Source
object
-
AsyncTrackerId: string
Title:
Asynchronous Upload Tracker Id
The attribute provided for the exclusive use by the attachment UI components to assist in uploading files. -
AttachedDocumentId: integer
(int64)
Title:
Attached Document Id
The unique identifier of the attached document. -
AttachmentsPreview: array
Attachment Previews
Title:
Attachment Previews
The attachments preview resource is used to preview the attachment pages. -
CategoryName: string
Title:
Category
Maximum Length:30
The category of the attachment. - ContentRepositoryFileShared: boolean
-
CreatedBy: string
Title:
Created By
Read Only:true
Maximum Length:255
The user who created the record. -
CreatedByUserName: string
Title:
Created By User Name
Read Only:true
The user name who created the record. -
CreationDate: string
(date-time)
Title:
Creation Date
Read Only:true
The date when the record was created. -
DatatypeCode: string
Title:
Type
Maximum Length:30
Default Value:FILE
A value that indicates the data type. -
Description: string
Title:
Description
Maximum Length:255
The description of the attachment. -
DmDocumentId: string
Maximum Length:
255
The unique identifier of the document from which the attachment is created. -
DmFolderPath: string
Title:
Dm Folder Path
Maximum Length:1000
The folder path from which the attachment is created. -
DmVersionNumber: string
Maximum Length:
255
The document version number from which the attachment is created. -
DownloadInfo: string
Title:
DownloadInfo
JSON object represented as a string containing information used to programmatically retrieve a file attachment. -
ErrorStatusCode: string
Title:
Error Status Code
The error code, if any, for the attachment. -
ErrorStatusMessage: string
Title:
Error Status Message
The error message, if any, for the attachment. -
ExpirationDate: string
(date-time)
Title:
Expiration Date
The expiration date of the contents in the attachment. -
FileContents: string
(byte)
Title:
File Contents
The contents of the attachment. -
FileName: string
Title:
File Name
Maximum Length:2048
The file name of the attachment. -
FileUrl: string
Title:
File Url
The URI of the file. -
FileWebImage: string
(byte)
Title:
File Web Image
Read Only:true
The base64 encoded image of the file displayed in .png format if the source is a convertible image. -
LastUpdateDate: string
(date-time)
Title:
Last Update Date
Read Only:true
The date when the record was last updated. -
LastUpdatedBy: string
Title:
Last Updated By
Read Only:true
Maximum Length:255
The user who last updated the record. -
LastUpdatedByUserName: string
Title:
Last Updated By User
Read Only:true
The user name who last updated the record. -
links: array
Links
Title:
Links
The link relations associated with the resource instance. -
PostProcessingAction: string
Title:
PostProcessingAction
The name of the action that can be performed after an attachment is uploaded. -
Title: string
Title:
Title
The title of the attachment. -
UploadedFileContentType: string
Title:
Uploaded File Content Type
The content type of the attachment. -
UploadedFileLength: integer
Title:
File Size
The size of the attachment file. -
UploadedFileName: string
Title:
Uploaded File Name
The name of the attachment file. -
UploadedText: string
Title:
Uploaded Text
The text content for a new text attachment. -
Uri: string
Title:
Uri
Maximum Length:4000
The URI of a topology manager type attachment. -
Url: string
Title:
Url
Maximum Length:4000
The URL of a web page type attachment. -
UserName: string
Title:
User Name
Read Only:true
Maximum Length:255
The login credentials of the user who created the attachment.
Nested Schema : Attachment Previews
Type:
array
Title:
Attachment Previews
The attachments preview resource is used to preview the attachment pages.
Show Source
Nested Schema : Links
Type:
array
Title:
Links
The link relations associated with the resource instance.
Show Source
Nested Schema : cases-caseMessages-Attachments-AttachmentsPreview-item-response
Type:
Show Source
object
-
ImageHeight: integer
Title:
Image Height
Read Only:true
The height of the previewed image. -
ImageSource: string
Title:
Image Source
Read Only:true
The preview of the image in base64 encoded PNG format. -
ImageWidth: integer
Title:
Image Width
Read Only:true
The width of the previewed image. -
links: array
Links
Title:
Links
The link relations associated with the resource instance. -
PageNum: integer
Title:
Page Number
Read Only:true
The number of the page in the preview.
Nested Schema : Links
Type:
array
Title:
Links
The link relations associated with the resource instance.
Show Source
Nested Schema : link
Type:
Show Source
object
-
href: string
Title:
hyperlink reference
The URI to the related resource. -
kind: string
Title:
kind
Allowed Values:[ "collection", "item", "describe", "other" ]
The kind of the related resource. -
name: string
Title:
name
The name of the link to the related resource. -
properties: object
properties
-
rel: string
Title:
relation
Allowed Values:[ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]
The name of the relation to the resource instance. Example: self.
Nested Schema : properties
Type:
Show Source
object
-
changeIndicator: string
Change indicator or the ETag value of the resource instance.
Links
- Attachments
-
Parameters:
- CaseNumber:
$request.path.CaseNumber
- MessageId:
$request.path.MessageId
The attachments resource is used to view, create, update, and delete an attachment. - CaseNumber:
- MsgStatusCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_CASE_MSG_STATUS_CD
The standard lookups list of values resource is used to query the list of values of standard lookups, which list the available codes and translated meanings. Standard lookups are defined in the standard lookups view and store lookup codes that support reference data sharing. - finder:
- MsgTypeCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_CASE_MSG_TYPE_CD
The standard lookups list of values resource is used to query the list of values of standard lookups, which list the available codes and translated meanings. Standard lookups are defined in the standard lookups view and store lookup codes that support reference data sharing. - finder:
- MsgVisibilityCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_CASE_MSG_VISIBILITY_CD
The standard lookups list of values resource is used to query the list of values of standard lookups, which list the available codes and translated meanings. Standard lookups are defined in the standard lookups view and store lookup codes that support reference data sharing. - finder:
- SourceCdLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DORA_SVC_CASE_SOURCE_CD
The standard lookups list of values resource is used to query the list of values of standard lookups, which list the available codes and translated meanings. Standard lookups are defined in the standard lookups view and store lookup codes that support reference data sharing. - finder:
- YesNoLookup
-
Parameters:
- finder:
LookupTypeFinder%3BLookupType%3DYES_NO
The standard lookups list of values resource is used to query the list of values of standard lookups, which list the available codes and translated meanings. Standard lookups are defined in the standard lookups view and store lookup codes that support reference data sharing. - finder:
Examples
The following example shows how to get a case message by submitting a get request on the REST resource using cURL.
cURL Command
curl -u <username:password> \ -X GET https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/child/caseMessages/{MessageId}
Example of Response Body
The following shows an example of the response body in JSON format.
{ "CaseId": 300100215793299, "CorpCurrencyCode": null, "CreatedBy": "AUTOUICASE1", "CreationDate": "2021-08-23T06:29:12+00:00", "CurcyConvRateType": null, "CurrencyCode": null, "LastEditedDate": "2021-08-23T06:29:12.001+00:00", "LastUpdateDate": "2021-08-23T06:29:12.867+00:00", "LastUpdateLogin": "C9E4F38A864CEDEEE05323EAF40A0051", "LastUpdatedBy": "AUTOUICASE1", "MessageCreatedBy": "AUTOUICASE1", "MessageCreationDate": "2021-08-23T06:29:12+00:00", "MessageId": 300100215798773, "MessageLastUpdateDate": "2021-08-23T06:29:12.001+00:00", "MessageLastUpdateLogin": "C9E4F38A864CEDEEE05323EAF40A0051", "MessageLastUpdatedBy": "AUTOUICASE1", "MessageTypeCd": "ORA_SVC_NOTE", "OriginationDate": "2021-08-23T06:29:12+00:00", "ParentMessageId": null, "PostedByPartyId": null, "PostedByPartyNumber": null, "RichTextFlag": true, "SourceCd": null, "VisibilityCd": "ORA_SVC_INTERNAL", "PostedByPartyName": null, "CaseNumber": "CDRM_4003", "StatusCd": "ORA_SVC_COMMITTED", "UpdateFlag": true, "DeleteFlag": true, "MessageNumber": "CDRM_4003", "MessageTypeCdMeaning": "Note", "SourceCdMeaning": null, "VisibilityCdMeaning": "Internal", "StatusCdMeaning": "Committed", "links": [ { "rel": "self", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773", "name": "caseMessages", "kind": "item", "properties": { "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178" } }, { "rel": "canonical", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773", "name": "caseMessages", "kind": "item" }, { "rel": "parent", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003", "name": "cases", "kind": "item" }, { "rel": "lov", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/MsgStatusCdLookup", "name": "MsgStatusCdLookup", "kind": "collection" }, { "rel": "lov", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/SourceCdLookup", "name": "SourceCdLookup", "kind": "collection" }, { "rel": "lov", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/MsgVisibilityCdLookup", "name": "MsgVisibilityCdLookup", "kind": "collection" }, { "rel": "lov", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/MsgTypeCdLookup", "name": "MsgTypeCdLookup", "kind": "collection" }, { "rel": "lov", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/YesNoLookup", "name": "YesNoLookup", "kind": "collection" }, { "rel": "child", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/child/Attachments", "name": "Attachments", "kind": "collection" }, { "rel": "enclosure", "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/enclosure/Content", "name": "Content", "kind": "other" } ] }