Update a case message

patch

/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/child/caseMessages/{MessageId}

Request

Path Parameters
Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Supported Media Types
Request Body - application/json ()
Root Schema : schema
Type: object
Show Source
  • Attachments
    Title: Attachments
    The attachments resource is used to view, create, update, and delete an attachment.
  • Title: Content
    The content of the message that is not an attachment.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Conversion Rate Type
    Maximum Length: 30
    The currency conversion rate type associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Last Update Date
    The date when the case message was last edited.
  • Title: Message Created By
    Maximum Length: 64
    The user who created the case message.
  • Title: Message Creation Date
    The date and time when the case message was created.
  • Title: Message Last Update Date
    The date and time when the case message was last updated.
  • Title: Message Last Updated By
    Maximum Length: 64
    The user who last updated the case message.
  • Title: Message Last Update Login
    Maximum Length: 32
    The application login id of the user who last updated the case message.
  • Title: Message Type Value
    Maximum Length: 255
    The display value corresponding to the message type lookup code for the case message.
  • Title: Parent Message
    The unique identifier of the parent message.
  • Title: Posting Party ID
    The unique identifier of the user party who posted the message.
  • Title: Rich Text Format
    Maximum Length: 1
    Default Value: true
    Indicates whether the message content is in rich text format The values are Y or N.
  • Title: Source
    Maximum Length: 30
    The code indicating how the message was entered into the system. For example, ORA_SVC_API, case message was created through REST API, ORA_SVC_AGENT_UI, case message was created in the UI), or ORA_SVC_MOBILE, case message was created through a mobile device.
  • Title: Source Value
    Maximum Length: 255
    The display value corresponding to the source lookup code for the case message.
  • Title: Status Code
    Maximum Length: 30
    Default Value: ORA_SVC_COMMITTED
    The code indicating the status of the message. For example, ORA_SVC_COMMITTED, indicates that the message is committed, or NULL.
  • Title: Status Value
    Maximum Length: 255
    The display value corresponding to the status lookup code for the case message.
  • Title: Visibility Value
    Maximum Length: 255
    The display value corresponding to the visibility lookup code for the case message.
Nested Schema : Attachments
Type: array
Title: Attachments
The attachments resource is used to view, create, update, and delete an attachment.
Show Source
Nested Schema : cases-caseMessages-Attachments-item-patch-request
Type: object
Show Source
Nested Schema : Attachment Previews
Type: array
Title: Attachment Previews
The attachments preview resource is used to preview the attachment pages.
Show Source
Nested Schema : cases-caseMessages-Attachments-AttachmentsPreview-item-patch-request
Type: object
Show Source
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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : cases-caseMessages-item-response
Type: object
Show Source
  • Attachments
    Title: Attachments
    The attachments resource is used to view, create, update, and delete an attachment.
  • Title: Case ID
    The unique identifier of the case.
  • Title: Case Number
    Maximum Length: 30
    The alternate key identifier of the case.
  • Title: Content
    The content of the message that is not an attachment.
  • Title: Corporate Currency Code
    Maximum Length: 15
    The corporate currency code of the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the message for the case.
  • Title: Creation Date
    Read Only: true
    The date and time when the case message was created.
  • Title: Currency Conversion Rate Type
    Maximum Length: 30
    The currency conversion rate type associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Currency Code
    Maximum Length: 15
    The currency code associated with the case message. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
  • Title: Delete
    Read Only: true
    Indicates whether the record can be deleted.
  • Title: Last Update Date
    The date when the case message was last edited.
  • Title: Last Updated Date
    Read Only: true
    The date and time when the message for the case was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the message for the case.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login of the user who last updated the message for the case.
  • Links
  • Title: Message Created By
    Maximum Length: 64
    The user who created the case message.
  • Title: Message Creation Date
    The date and time when the case message was created.
  • Title: Message ID
    The unique identifier of the message.
  • Title: Message Last Update Date
    The date and time when the case message was last updated.
  • Title: Message Last Updated By
    Maximum Length: 64
    The user who last updated the case message.
  • Title: Message Last Update Login
    Maximum Length: 32
    The application login id of the user who last updated the case message.
  • Title: Message Number
    Maximum Length: 30
    The alternate key identifier of the message.
  • Title: Message Type
    Maximum Length: 30
    Default Value: ORA_SVC_NOTE
    The code indicating the type of the message, such as internal or external.
  • Title: Message Type Value
    Maximum Length: 255
    The display value corresponding to the message type lookup code for the case message.
  • Title: Origination Date
    The date when the message originated, or was posted.
  • Title: Parent Message
    The unique identifier of the parent message.
  • Title: Posting Party ID
    The unique identifier of the user party who posted the message.
  • Title: Posted by Party Name
    Read Only: true
    Maximum Length: 360
    The name of the party who posted the message.
  • Title: Posting Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the user party who posted the message.
  • Title: Rich Text Format
    Maximum Length: 1
    Default Value: true
    Indicates whether the message content is in rich text format The values are Y or N.
  • Title: Source
    Maximum Length: 30
    The code indicating how the message was entered into the system. For example, ORA_SVC_API, case message was created through REST API, ORA_SVC_AGENT_UI, case message was created in the UI), or ORA_SVC_MOBILE, case message was created through a mobile device.
  • Title: Source Value
    Maximum Length: 255
    The display value corresponding to the source lookup code for the case message.
  • Title: Status Code
    Maximum Length: 30
    Default Value: ORA_SVC_COMMITTED
    The code indicating the status of the message. For example, ORA_SVC_COMMITTED, indicates that the message is committed, or NULL.
  • Title: Status Value
    Maximum Length: 255
    The display value corresponding to the status lookup code for the case message.
  • Title: Update
    Read Only: true
    Indicates whether the record can be updated.
  • Title: Visibility
    Maximum Length: 30
    Default Value: ORA_SVC_INTERNAL
    The code indicating the visibility level of the case message. For example, ORA_SVC_EXTERNAL, case message is visible to internal and external users, or ORA_SVC_INTERNAL, case message is visible to internal users only.
  • Title: Visibility Value
    Maximum Length: 255
    The display value corresponding to the visibility lookup code for the case message.
Nested Schema : Attachments
Type: array
Title: Attachments
The attachments resource is used to view, create, update, and delete an attachment.
Show Source
Nested Schema : cases-caseMessages-Attachments-item-response
Type: object
Show Source
Nested Schema : Attachment Previews
Type: array
Title: Attachment Previews
The attachments preview resource is used to preview the attachment pages.
Show Source
Nested Schema : cases-caseMessages-Attachments-AttachmentsPreview-item-response
Type: object
Show Source
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Examples

The following example shows how to update a case message by submitting a patch request on the REST resource using cURL.

cURL Command

curl -u <username:password> \ -X PATCH https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/child/caseMessages/{MessageId}

Example of Request Body

The following shows an example of the request body in JSON format.

  {
 "CaseId": 300100215793299,
 "CorpCurrencyCode": null,
 "CreatedBy": "AUTOUICASE1",
 "CreationDate": "2021-08-23T06:29:12+00:00",
 "CurcyConvRateType": null,
 "CurrencyCode": "USD",
 "LastEditedDate": "2021-08-23T06:29:12.001+00:00",
 "LastUpdateDate": "2021-08-23T06:29:12.867+00:00",
 "LastUpdateLogin": "C9E4F38A864CEDEEE05323EAF40A0051",
 "LastUpdatedBy": "AUTOUICASE1",
 "MessageCreatedBy": "AUTOUICASE1",
 "MessageCreationDate": "2021-08-23T06:29:12+00:00",
 "MessageId": 300100215798773,
......
}

Example of Response Body

The following shows an example of the response body in JSON format.

{
    "CaseId": 300100215793299,
    "CorpCurrencyCode": null,
    "CreatedBy": "AUTOUICASE1",
    "CreationDate": "2021-08-23T06:29:12+00:00",
    "CurcyConvRateType": null,
    "CurrencyCode": "USD",
    "LastEditedDate": "2021-08-23T06:29:12.867+00:00",
    "LastUpdateDate": "2021-08-26T11:28:14.464+00:00",
    "LastUpdateLogin": "CA5FA2C68C71CFA5E05322EAF40A7B58",
    "LastUpdatedBy": "SALES_ADMIN",
    "MessageCreatedBy": "AUTOUICASE1",
    "MessageCreationDate": "2021-08-23T06:29:12+00:00",
    "MessageId": 300100215798773,
    "MessageLastUpdateDate": "2021-08-23T06:29:12.001+00:00",
    "MessageLastUpdateLogin": "C9E4F38A864CEDEEE05323EAF40A0051",
    "MessageLastUpdatedBy": "AUTOUICASE1",
    "MessageTypeCd": "ORA_SVC_NOTE",
    "OriginationDate": "2021-08-23T06:29:12+00:00",
    "ParentMessageId": null,
    "PostedByPartyId": null,
    "PostedByPartyNumber": null,
    "RichTextFlag": true,
    "SourceCd": null,
    "VisibilityCd": "ORA_SVC_INTERNAL",
    "PostedByPartyName": null,
    "CaseNumber": "CDRM_4003",
    "StatusCd": "ORA_SVC_COMMITTED",
    "UpdateFlag": true,
    "DeleteFlag": true,
    "MessageNumber": "CDRM_4003",
    "MessageTypeCdMeaning": "Note",
    "SourceCdMeaning": null,
    "VisibilityCdMeaning": "Internal",
    "StatusCdMeaning": "Committed",
    "links": [
        {
            "rel": "self",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773",
            "name": "caseMessages",
            "kind": "item",
            "properties": {
                "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000278"
            }
        },
        {
            "rel": "canonical",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773",
            "name": "caseMessages",
            "kind": "item"
        },
        {
            "rel": "parent",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003",
            "name": "cases",
            "kind": "item"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/MsgStatusCdLookup",
            "name": "MsgStatusCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/SourceCdLookup",
            "name": "SourceCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/MsgVisibilityCdLookup",
            "name": "MsgVisibilityCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/MsgTypeCdLookup",
            "name": "MsgTypeCdLookup",
            "kind": "collection"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/lov/YesNoLookup",
            "name": "YesNoLookup",
            "kind": "collection"
        },
        {
            "rel": "child",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/child/Attachments",
            "name": "Attachments",
            "kind": "collection"
        },
        {
            "rel": "enclosure",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseMessages/300100215798773/enclosure/Content",
            "name": "Content",
            "kind": "other"
        }
    ]
} 
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