REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience

Get a case resource

get

/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/child/caseResources/{CaseResourceId}

Request

Path Parameters

CaseNumber(required): string

The alternate key identifier of the case.
CaseResourceId(required): integer(int64)

The unique identifier of the case resource.

Query Parameters

dependency: string

This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2

Format: <attr1>=<val1>,<attr2>=<value2>
expand: string

When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
fields: string

This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.

Format: ?fields=Attribute1,Attribute2

Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
links: string

This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>

Example:
self,canonical
onlyData: boolean

The resource item payload will be filtered in order to contain only data (no links section, for example).

Header Parameters

Metadata-Context:

If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
REST-Framework-Version:

The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

Response

Supported Media Types

application/json

Default Response

The following table describes the default response for this task.

Headers

Metadata-Context:

If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
REST-Framework-Version:

The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Root Schema : cases-caseResources-item-response

Type: object

Show Source

CaseId: integer (int64)

Title: Case ID

The unique identifier of the case.
CaseNumber: string

Title: Case Number

Maximum Length: 30

The alternate key identifier of the case.
CaseResourceId: integer (int64)

Title: Resource ID

Read Only: true

The unique identifier of the case resource.
CorpCurrencyCode: string

Title: Corporate Currency Code

Maximum Length: 15

The corporate currency code of the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
CreatedBy: string

Title: Created By

Read Only: true

Maximum Length: 64

The user who created the resource for the case.
CreationDate: string (date-time)

Title: Creation Date

Read Only: true

The date and time when the case resource was created.
CurcyConvRateType: string

Title: Currency Conversion Rate Type

Maximum Length: 30

The currency conversion rate type associated with the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
CurrencyCode: string

Title: Currency Code

Maximum Length: 15

The currency code associated with the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.
DeleteFlag: boolean

Title: Delete

Read Only: true

Indicates whether the record can be deleted.
EmailAddress: string

Title: Email

Read Only: true

Maximum Length: 320

The email address of the contact who created the resource.
FormattedPhoneNumber: string

Title: Phone

Read Only: true

The phone number of the user who created the resource.
LastUpdateDate: string (date-time)

Title: Last Updated Date

Read Only: true

The date and time when the resource for the case was last updated.
LastUpdatedBy: string

Title: Last Updated By

Read Only: true

Maximum Length: 64

The user who last updated the resource for the case.
LastUpdateLogin: string

Title: Last Update Login

Read Only: true

Maximum Length: 32

The login session of the user who last updated the resource for the case.
links: array Links

Title: Links

The link relations associated with the resource instance.
OwnerFlag: boolean

Title: Owner

Read Only: true

Indicates whether the resource is the owner of the case.
PartyId: integer (int64)

Title: Party ID

The unique identifier of the party.
ResourceName: string

Title: Resource Name

Maximum Length: 360

The name of the resource.
ResourcePartyNumber: string

Title: Party Number

Read Only: true

Maximum Length: 30

The alternate key identifier of the party.
UpdateFlag: boolean

Title: Update

Read Only: true

Indicates whether the record can be updated.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the resource for the case.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the case resource was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the resource for the case.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ResourceName":{
            "title":"Resource Name",
            "maxLength":"360",
            "type":"string",
            "description":"The name of the resource.",
            "nullable":false,
            "x-hints":{
                "controlType":"combo_lov"
            },
            "x-queryable":true
        },
        "OwnerFlag":{
            "title":"Owner",
            "type":"boolean",
            "description":"Indicates whether the resource is the owner of the case.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "dependencies":[
                    "PartyId"
                ]
            }
        },
        "CaseId":{
            "title":"Case ID",
            "type":"integer",
            "description":"The unique identifier of the case.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CurcyConvRateType":{
            "title":"Currency Conversion Rate Type",
            "maxLength":"30",
            "type":"string",
            "description":"The currency conversion rate type associated with the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.",
            "nullable":true,
            "x-queryable":false
        },
        "CaseResourceId":{
            "title":"Resource ID",
            "type":"integer",
            "description":"The unique identifier of the case resource.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "title":"Delete",
            "type":"boolean",
            "description":"Indicates whether the record can be deleted.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "EmailAddress":{
            "title":"Email",
            "maxLength":"320",
            "type":"string",
            "description":"The email address of the contact who created the resource.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "protectionKey":"EmailEO.EmailAddress",
                "protectionObjectTitle":"Email",
                "protectionState":"TOKENIZED",
                "protectionAttributeTitle":"Email"
            },
            "x-queryable":true
        },
        "CurrencyCode":{
            "title":"Currency Code",
            "maxLength":"15",
            "type":"string",
            "description":"The currency code associated with the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_CORPORATE_CURRENCY. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.",
            "nullable":true,
            "x-queryable":false
        },
        "UpdateFlag":{
            "title":"Update",
            "type":"boolean",
            "description":"Indicates whether the record can be updated.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "PartyId":{
            "title":"Party ID",
            "type":"integer",
            "description":"The unique identifier of the party.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ResourcePartyNumber":{
            "title":"Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the party.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CaseNumber":{
            "title":"Case Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the case.",
            "nullable":false,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "FormattedPhoneNumber":{
            "title":"Phone",
            "type":"string",
            "description":"The phone number of the user who created the resource.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "CorpCurrencyCode":{
            "title":"Corporate Currency Code",
            "maxLength":"15",
            "type":"string",
            "description":"The corporate currency code of the case resource. This attribute is used by CRM Extensibility framework. A list of valid values are defined in the lookup ZCA_COMMON_RATE_TYPE. Review and update the profile option using the Setup and Maintenance work area, Manage Currency Profile Options task.",
            "nullable":true,
            "x-queryable":false
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date and time when the resource for the case was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login session of the user who last updated the resource for the case.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

href: string

Title: hyperlink reference

The URI to the related resource.
kind: string

Title: kind

Allowed Values: [ "collection", "item", "describe", "other" ]

The kind of the related resource.
name: string

Title: name

The name of the link to the related resource.
properties: object properties
rel: string

Title: relation

Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

changeIndicator: string

Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Links

ResourcePickerPVO: Operation: /crmRestApi/resources/11.13.18.05/resources

A front office person. For example, sales persons or partner members can be tagged as resources.

Examples

The following example shows how to get a case resource by submitting a get request on the REST resource using cURL.

cURL Command

curl -u <username:password> \ -X GET https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/{CaseNumber}/child/caseResources/{CaseResourceId}

Example of Response Body

The following shows an example of the response body in JSON format.

  {
    "CaseId": 300100215793299,
    "CaseResourceId": 300100215798772,
    "CorpCurrencyCode": null,
    "CreatedBy": "AUTOUICASE1",
    "CreationDate": "2021-08-23T06:29:10+00:00",
    "CurcyConvRateType": null,
    "CurrencyCode": null,
    "LastUpdateDate": "2021-08-23T06:29:10.365+00:00",
    "LastUpdateLogin": "C9E50BAF357509ABE05322EAF40A96A4",
    "LastUpdatedBy": "AUTOUICASE1",
    "PartyId": 6623,
    "ResourcePartyNumber": "5017",
    "ResourceName": "Ian Maddox",
    "CaseNumber": "CDRM_4003",
    "OwnerFlag": false,
    "UpdateFlag": true,
    "DeleteFlag": true,
    "EmailAddress": "sendmail-test-discard@oracle.com",
    "FormattedPhoneNumber": "+1 ",
    "links": [
        {
            "rel": "self",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseResources/300100215798772",
            "name": "caseResources",
            "kind": "item",
            "properties": {
                "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000178"
            }
        },
        {
            "rel": "canonical",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseResources/300100215798772",
            "name": "caseResources",
            "kind": "item"
        },
        {
            "rel": "parent",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003",
            "name": "cases",
            "kind": "item"
        },
        {
            "rel": "lov",
            "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/cases/CDRM_4003/child/caseResources/300100215798772/lov/ResourcePickerPVO",
            "name": "ResourcePickerPVO",
            "kind": "collection"
        }
    ]
}