Get a conversation message

get

/crmRestApi/resources/11.13.18.05/conversationMessages/{MessageNumber}

Request

Path Parameters
  • The value of this parameter could be a hash of the key that is used to uniquely identify the resource item. The client should not generate the hash key value. Instead, the client should query on the collection resource with a filter to navigate to a specific resource item. For example: products?q=InventoryItemId=
Query Parameters
  • This parameter specifies dependencies which are fields that are set before and rolled back after generating the response. Generally they are used to preview the effects of an attribute change. The fields specified in this parameter are always set in the resource instance in question. When a child resource collection is requested and the parameter is set, the fields will be set in the parent resource instance before generating the resource collection payload. The value of this query parameter is a set of dependency fields. Example: dependency=ProductId=2

    Format: <attr1>=<val1>,<attr2>=<value2>
  • When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
  • This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.

    Format: ?fields=Attribute1,Attribute2

    Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
  • This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>

    Example:
    self,canonical
  • The resource item payload will be filtered in order to contain only data (no links section, for example).
Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : conversationMessages-item-response
Type: object
Show Source
  • Title: Assigned To
    The unique identifier of the resource party to whom the conversation message is assigned. This isn't used currently and reserved for future.
  • Title: Assigned to Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the resource party to whom the conversation message is assigned. This isn't used currently and reserved for future.
  • Title: Assigned to Party Name
    Read Only: true
    Maximum Length: 360
    The name of the resource assigned to the conversation message. This isn't used currently and reserved for future.
  • Attachments
    Title: Attachments
    The attachments resource is used to view, create, and update attachments.
  • Title: Channel ID
    The unique identifier of the channel associated with the conversation message.
  • Title: Channel Type Code
    Maximum Length: 30
    The code indicating the type of channel associated with the conversation message.
  • Title: Channel Type Value
    Read Only: true
    Maximum Length: 255
    The name of the channel type associated with the conversation message, such as Email or Social.
  • Title: Conversation Business Unit
    The unique identifier of the business unit organization associated with the conversation.
  • Title: Conversation ID
    The unique identifier of the conversation to which the message is associated.
  • Title: Conversation Number
    Maximum Length: 30
    The alternate key identifier of the conversation to which the message is associated.
  • Title: Conversation Stripe Code
    Maximum Length: 255
    The code indicating the application stripe of the conversation, such as CRM, HRHD, or ISR.
  • Title: Conversation Type
    Maximum Length: 255
    The code indicating the type of the conversation, such as Customer or Collaboration.
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the conversation message.
  • Title: Creation Date
    Read Only: true
    The date when the conversation message was created.
  • Title: Inbound Message Status Code
    Maximum Length: 30
    The status code of an inbound or internal collaboration message.
  • Title: Status
    Read Only: true
    Maximum Length: 255
    The display value of the status of an inbound or internal collaboration message
  • Title: Last Updated Date
    Read Only: true
    The date when the conversation message was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the conversation message.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login details of the user who last updated the conversation message.
  • Links
  • Title: Message Alternate ID
    Maximum Length: 100
    The alternate identifier of the message.
  • Title: Message Content
    The content of the conversation message, such as the contents of an email.
  • Title: Message Count
    Read Only: true
    Maximum Length: 80
    The total number of messages associated with a conversation.
  • Title: Message ID
    Read Only: true
    The unique identifier of the conversation message.
  • Title: Message Number
    Maximum Length: 30
    The alternate key identifier of the conversation message.
  • Title: Message Send Date
    The date when an outbound message should be sent.
  • Title: Message Status Code
    Maximum Length: 30
    The status code of a message, such as DRAFT or COMMITTED.
  • Title: Message Template
    Maximum Length: 320
    The name of the template associated with the conversation message.
  • Title: Message Template Object Type
    Maximum Length: 30
    The object type for which the conversation message was created, such as Service Request, Opportunities, Sales Lead.
  • Title: Subject
    Maximum Length: 1000
    The title of the conversation message.
  • Title: Message Type Code
    Maximum Length: 30
    The code indicating the type of the conversation message, such as INBOUND or OUTBOUND.
  • Title: Message Type
    Read Only: true
    Maximum Length: 255
    The value of conversation message type, such as Inbound, Outbound, Internal Note, System Response, or System Note.
  • Title: Message Template Object ID
    The unique identifier of the object associated with the message template.
  • Title: Original Application Reference
    Maximum Length: 1000
    The original application reference of an imported conversation message.
  • Title: Parent Message ID
    The unique identifier of the parent message of the current conversation message. When a user replies to a message the original message becomes the parent message of the reply.
  • Title: Parent Message Number
    Maximum Length: 30
    The alternate key identifier of the parent message.
  • Title: Processing Application Code
    Maximum Length: 30
    The code indicating the application that will be processing the message such as Oracle Marketing Cloud or CX Sales. Typically, this is used for outbound messages.
  • Title: Processing Application Content Reference ID
    Maximum Length: 30
    The reference ID of the message's content in the application processing the message. This is used when an application other than CX Sales processes the outbound message such as Oracle Marketing Cloud.
  • Title: Processing Application Message ID
    Maximum Length: 30
    The processing application's message identifier. This is used when an application other than CX Sales processes the outbound message such as Oracle Marketing Cloud.
  • Title: Processing Status Code
    Maximum Length: 30
    The code indicating the processing status of the conversation message, such as WAITING, READY, ERROR, or SUCCESS.
  • Title: Processing Status Detail
    Maximum Length: 1000
    The details of the conversation message processing status.
  • Title: Queue ID
    The unique identifier of the queue that the conversation message is assigned to. This isn't used currently and reserved for future.
  • Title: Queue Name
    Read Only: true
    Maximum Length: 400
    The name of the queue that the conversation message is assigned to. This isn't used currently and reserved for future.
  • Title: Queue Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the queue that the conversation message is assigned to. This isn't used currently and reserved for future.
  • Conversation Message Recipients
    Title: Conversation Message Recipients
    Message recipients.
  • Title: Reported Date
    The date when the conversation message was reported. Typically this date would be the same as the created date unless the message was imported.
  • Title: Sender Alternate ID
    The alternate identifier of the message sender.
  • Title: Sender Free Form Address
    Maximum Length: 320
    The free form address of the sender of the message. For example, the email address of the sender.
  • Title: Sender Party ID
    The unique identifier of the sender party.
  • Title: Sender
    Read Only: true
    Maximum Length: 360
    The name of the sender party.
  • Title: Sender Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the sender party.
  • Title: Sender Party Type Code
    Maximum Length: 30
    The party type code of the message sender such as ORA_SVC_BUSINESS_CONTACT, ORA_SVC_RESOURCE.
  • Title: Sent Date
    The date when the message was sent by the sender. This field isn't populated when a message is automatically created via channels like email, social, and so on.
  • Smart Actions
    Title: Smart Actions
    This VO stores the endpoint and security details for every user action.
  • Title: Source Code
    Maximum Length: 30
    The code indicating the source of the conversation message, such as ORA_SVC_AGENT_UI, API, or ORA_SVC_INBOUND_MSG.
Nested Schema : Attachments
Type: array
Title: Attachments
The attachments resource is used to view, create, and update attachments.
Show Source
Nested Schema : Conversation Message Recipients
Type: array
Title: Conversation Message Recipients
Message recipients.
Show Source
Nested Schema : Smart Actions
Type: array
Title: Smart Actions
This VO stores the endpoint and security details for every user action.
Show Source
Nested Schema : conversationMessages-attachments-item-response
Type: object
Show Source
Nested Schema : conversationMessages-recipients-item-response
Type: object
Show Source
  • Title: Created By
    Read Only: true
    Maximum Length: 64
    The user who created the conversation message recipient.
  • Title: Creation Date
    Read Only: true
    The date when the conversation message recipient was created.
  • Title: Free Form Address
    Maximum Length: 320
    The free form address of the conversation message recipient. E.g. the email address of the sender.
  • Title: Last Updated Date
    Read Only: true
    The date when the conversation message recipient was last updated.
  • Title: Last Updated By
    Read Only: true
    Maximum Length: 64
    The user who last updated the conversation message recipient.
  • Title: Last Update Login
    Read Only: true
    Maximum Length: 32
    The login details of the user who last updated the conversation message recipient.
  • Links
  • Title: Message ID
    The unique identifier of the conversation message.
  • Title: Message Number
    Maximum Length: 30
    The alternate key identifier of the conversation message.
  • Title: Person ID
    The unique identifier of the recipient. This is populated if the recipient is an internal person such as an employee and contingent worker.
  • Title: Recipient Alternate ID
    The alternate identifier of the recipient such as the identifier of the recipient in an external system.
  • Title: Message Alternate ID
    Maximum Length: 1000
    The alternate identifier of the message in an external system.
  • Title: Recipient ID
    Read Only: true
    The unique identifier of the conversation message recipient.
  • Title: Recipient Number
    Maximum Length: 30
    The public unique identifier of the conversation message recipient.
  • Title: Recipient Party ID
    The unique identifier of the party of the conversation message recipient.
  • Title: Recipient Name
    Read Only: true
    Maximum Length: 360
    The name of the party of the conversation message recipient.
  • Title: Recipient Party Number
    Read Only: true
    Maximum Length: 30
    The alternate key identifier of the party of the conversation message recipient.
  • Title: Recipient Party Type Code
    Maximum Length: 30
    The party type code of the message recipient such as ORA_SVC_BUSINESS_CONTACT, ORA_SVC_RESOURCE.
  • Title: Recipient Type Code
    Maximum Length: 30
    The code indicating the type of the recipient in the conversation message, such as TO, CC, or BCC.
Nested Schema : conversationMessages-smartActions-item-response
Type: object
Show Source
Nested Schema : Smart Action User Interface Definitions
Type: array
Title: Smart Action User Interface Definitions
UI navigation metadata striped by app usage.
Show Source
Nested Schema : Smart Action REST Payload Definitions
Type: array
Title: Smart Action REST Payload Definitions
If an LOV required for constructing a request payload needs to post data, the payload metadata is stored here.
Show Source
Nested Schema : Smart Action User Interface Definitions
Type: array
Title: Smart Action User Interface Definitions
Binding metadata for a variable in the URL.
Show Source
Nested Schema : conversationMessages-smartActions-UserActionNavigation-item-response
Type: object
Show Source
Nested Schema : conversationMessages-smartActions-UserActionRequestPayload-item-response
Type: object
Show Source
Nested Schema : conversationMessages-smartActions-UserActionURLBinding-item-response
Type: object
Show Source
  • Title: URL Binding Type
    Maximum Length: 64
    This is a hint for processing the Url Binding runtime.
  • Links
  • Title: System Action
    Maximum Length: 1
    Default Value: false
    Boolean indicator.
  • Uniquely identifies the URL Bind for smart actions. For internal use.
  • Title: URL Binding Parameter Name
    Maximum Length: 50
    For action REST endpoints that require runtime binding, this is the key in the key value pair.
  • Title: URL Binding Parameter Value
    Maximum Length: 80
    For action REST endpoints that require runtime binding, this is the value in the key value pair.
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