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• Request
• Response
• Examples

Update a conversation

patch

/crmRestApi/resources/11.13.18.05/conversations/{ConversationNumber}

Request

Path Parameters

• ConversationNumber(required): string
  The value of this parameter could be a hash of the key that is used to uniquely identify the resource item. The client should not generate the hash key value. Instead, the client should query on the collection resource with a filter to navigate to a specific resource item. For example: products?q=InventoryItemId=

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• BUOrgId: integer (int64)
  Title: Business Unit ID

  The unique identifier of the business unit organization associated with the conversation.
• ConversationAlternateId: string
  Title: Conversation Alternate ID

  Maximum Length: 255

  The alternate unique identifier of the conversation.
• conversationReferences: array Conversation References
  Title: Conversation References

  Conversation references.
• ConversationStatusCd: string
  Title: Conversation Status Code

  Maximum Length: 30

  The code indicating the status of the conversation, such as OPEN or CLOSED.
• OriginalSystemReference: string
  Title: Original Application Reference

  Maximum Length: 1000

  A unique reference key of the conversation message from the original application.
• OriginatedConversationId: integer (int64)
  Title: Originated Conversation ID

  The unique identifier of the original conversation from which the current conversation was created.

{
    "type":"object",
    "properties":{
        "ConversationAlternateId":{
            "title":"Conversation Alternate ID",
            "maxLength":"255",
            "type":"string",
            "description":"The alternate unique identifier of the conversation.",
            "nullable":true
        },
        "ConversationStatusCd":{
            "title":"Conversation Status Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the conversation, such as OPEN or CLOSED.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "BUOrgId":{
            "title":"Business Unit ID",
            "type":"integer",
            "description":"The unique identifier of the business unit organization associated with the conversation.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "OriginatedConversationId":{
            "title":"Originated Conversation ID",
            "type":"integer",
            "description":"The unique identifier of the original conversation from which the current conversation was created.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "conversationReferences":{
            "title":"Conversation References",
            "type":"array",
            "description":"Conversation references.",
            "items":{
                "$ref":"#/components/schemas/conversations-conversationReferences-item-patch-request"
            }
        },
        "OriginalSystemReference":{
            "title":"Original Application Reference",
            "maxLength":"1000",
            "type":"string",
            "description":"A unique reference key of the conversation message from the original application.",
            "nullable":true
        }
    }
}

Nested Schema : Conversation References

Type: array

Title: Conversation References

Conversation references.

Show Source

• Array of: object conversations-conversationReferences-item-patch-request

{
    "title":"Conversation References",
    "type":"array",
    "description":"Conversation references.",
    "items":{
        "$ref":"#/components/schemas/conversations-conversationReferences-item-patch-request"
    }
}

Nested Schema : conversations-conversationReferences-item-patch-request

Type: object

Show Source

• ConversationId: integer (int64)
  Title: Conversation ID

  The unique identifier of the conversation with which the business object is associated.
• ObjectId: integer (int64)
  Title: Object ID

  The unique identifier of the business object associated with the conversation.
• ObjectNumber: string
  Title: Object Number

  Maximum Length: 255

  The alternate key identifier of the business object associated with the conversation.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The code indicating the type of the business object associated with the conversation, such as SVC_SERVICE_REQUESTS.

{
    "type":"object",
    "properties":{
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the business object associated with the conversation, such as SVC_SERVICE_REQUESTS.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "ConversationId":{
            "title":"Conversation ID",
            "type":"integer",
            "description":"The unique identifier of the conversation with which the business object is associated.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "ObjectNumber":{
            "title":"Object Number",
            "maxLength":"255",
            "type":"string",
            "description":"The alternate key identifier of the business object associated with the conversation.",
            "nullable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the business object associated with the conversation.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            }
        }
    }
}

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Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : conversations-item-response

Type: object

Show Source

• BUOrgId: integer (int64)
  Title: Business Unit ID

  The unique identifier of the business unit organization associated with the conversation.
• ConversationAlternateId: string
  Title: Conversation Alternate ID

  Maximum Length: 255

  The alternate unique identifier of the conversation.
• ConversationId: integer (int64)
  Title: Conversation ID

  Read Only: true

  The unique identifier of the conversation.
• ConversationNumber: string
  Title: Conversation Number

  Maximum Length: 30

  The alternate key identifier of the conversation.
• conversationReferences: array Conversation References
  Title: Conversation References

  Conversation references.
• ConversationSortDate: string (date-time)
  Title: Conversation Sort Date

  Read Only: true

  The date field using which the conversation can be sorted. Currently it's the latest date when a message in the conversation was updated.
• ConversationStatusCd: string
  Title: Conversation Status Code

  Maximum Length: 30

  The code indicating the status of the conversation, such as OPEN or CLOSED.
• ConversationStatusCdMeaning: string
  Title: Conversation Status

  Read Only: true

  Maximum Length: 255

  The status of the conversation, such as Open or Closed.
• ConversationTypeCd: string
  Title: Conversation Type Code

  Maximum Length: 30

  The code indicating the type of the conversation, such as Customer or Collaboration.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the conversation.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date when the conversation was created.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the conversation was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the conversation.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login details of the user who last updated the conversation.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• OriginalSystemReference: string
  Title: Original Application Reference

  Maximum Length: 1000

  A unique reference key of the conversation message from the original application.
• OriginatedConversationId: integer (int64)
  Title: Originated Conversation ID

  The unique identifier of the original conversation from which the current conversation was created.
• OriginatedConversationNumber: string
  Title: Originating Conversation Number

  Maximum Length: 30

  The alternate key identifier of the original conversation from which the current conversation was created.
• PrimaryMessageId: integer (int64)
  Title: Primary Message ID

  The unique identifier of the primary message in the conversation.
• PrimaryMessageNumber: string
  Title: Primary Message Number

  Maximum Length: 30

  The alternate key identifier of the primary message in the conversation.
• PrimaryMessageTitle: string
  Title: Subject

  Read Only: true

  Maximum Length: 1000

  The title of the primary message associated with the conversation.
• StripeCd: string
  Title: Stripe Code

  Maximum Length: 30

  The code indicating the application stripe of the conversation, such as CRM, HRHD, or ISR.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the conversation.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ConversationId":{
            "title":"Conversation ID",
            "type":"integer",
            "description":"The unique identifier of the conversation.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the conversation was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ConversationSortDate":{
            "title":"Conversation Sort Date",
            "type":"string",
            "description":"The date field using which the conversation can be sorted. Currently it's the latest date when a message in the conversation was updated.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the conversation.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryMessageTitle":{
            "title":"Subject",
            "maxLength":"1000",
            "type":"string",
            "description":"The title of the primary message associated with the conversation.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "PrimaryMessageId":{
            "title":"Primary Message ID",
            "type":"integer",
            "description":"The unique identifier of the primary message in the conversation.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OriginalSystemReference":{
            "title":"Original Application Reference",
            "maxLength":"1000",
            "type":"string",
            "description":"A unique reference key of the conversation message from the original application.",
            "nullable":true,
            "x-queryable":true
        },
        "ConversationStatusCd":{
            "title":"Conversation Status Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the status of the conversation, such as OPEN or CLOSED.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "conversationReferences":{
            "title":"Conversation References",
            "type":"array",
            "description":"Conversation references.",
            "items":{
                "$ref":"#/components/schemas/conversations-conversationReferences-item-response"
            }
        },
        "ConversationTypeCd":{
            "title":"Conversation Type Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the conversation, such as Customer or Collaboration.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "PrimaryMessageNumber":{
            "title":"Primary Message Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the primary message in the conversation.",
            "nullable":false,
            "x-queryable":true
        },
        "ConversationAlternateId":{
            "title":"Conversation Alternate ID",
            "maxLength":"255",
            "type":"string",
            "description":"The alternate unique identifier of the conversation.",
            "nullable":true,
            "x-queryable":true
        },
        "ConversationNumber":{
            "title":"Conversation Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the conversation.",
            "nullable":false,
            "x-queryable":true
        },
        "StripeCd":{
            "title":"Stripe Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the application stripe of the conversation, such as CRM, HRHD, or ISR.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ConversationStatusCdMeaning":{
            "title":"Conversation Status",
            "maxLength":"255",
            "type":"string",
            "description":"The status of the conversation, such as Open or Closed.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ConversationStatusCd"
                ]
            },
            "x-queryable":true
        },
        "OriginatedConversationNumber":{
            "title":"Originating Conversation Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the original conversation from which the current conversation was created.",
            "nullable":false,
            "x-queryable":true
        },
        "BUOrgId":{
            "title":"Business Unit ID",
            "type":"integer",
            "description":"The unique identifier of the business unit organization associated with the conversation.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "OriginatedConversationId":{
            "title":"Originated Conversation ID",
            "type":"integer",
            "description":"The unique identifier of the original conversation from which the current conversation was created.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the conversation was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login details of the user who last updated the conversation.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Conversation References

Type: array

Title: Conversation References

Conversation references.

Show Source

• Array of: object conversations-conversationReferences-item-response

{
    "title":"Conversation References",
    "type":"array",
    "description":"Conversation references.",
    "items":{
        "$ref":"#/components/schemas/conversations-conversationReferences-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : conversations-conversationReferences-item-response

Type: object

Show Source

• ConversationId: integer (int64)
  Title: Conversation ID

  The unique identifier of the conversation with which the business object is associated.
• ConversationNumber: string
  Title: Conversation Number

  Maximum Length: 30

  The alternate key identifier of the conversation with which the business object is associated.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the conversation reference.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date when the conversation reference was created.
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the conversation reference was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the conversation reference.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login details of the user who last updated the conversation reference.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• ObjectId: integer (int64)
  Title: Object ID

  The unique identifier of the business object associated with the conversation.
• ObjectNumber: string
  Title: Object Number

  Maximum Length: 255

  The alternate key identifier of the business object associated with the conversation.
• ObjectTypeCd: string
  Title: Object Type

  Maximum Length: 30

  The code indicating the type of the business object associated with the conversation, such as SVC_SERVICE_REQUESTS.
• ObjectTypeCdMeaning: string
  Title: Object Type

  Read Only: true

  Maximum Length: 255

  The object type, such as Opportunity, Service Request, Activity, Sales Lead or Account.
• ReferenceId: integer (int64)
  Title: Reference ID

  Read Only: true

  The unique identifier of the conversation reference.
• ReferenceNumber: string
  Title: Reference Number

  Maximum Length: 30

  The public unique identifier of the conversation reference.

{
    "type":"object",
    "properties":{
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the conversation reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the conversation reference was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ConversationId":{
            "title":"Conversation ID",
            "type":"integer",
            "description":"The unique identifier of the conversation with which the business object is associated.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the conversation reference.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ObjectNumber":{
            "title":"Object Number",
            "maxLength":"255",
            "type":"string",
            "description":"The alternate key identifier of the business object associated with the conversation.",
            "nullable":true,
            "x-queryable":true
        },
        "ObjectId":{
            "title":"Object ID",
            "type":"integer",
            "description":"The unique identifier of the business object associated with the conversation.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ReferenceNumber":{
            "title":"Reference Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier of the conversation reference.",
            "nullable":false,
            "x-queryable":true
        },
        "ObjectTypeCdMeaning":{
            "title":"Object Type",
            "maxLength":"255",
            "type":"string",
            "description":"The object type, such as Opportunity, Service Request, Activity, Sales Lead or Account.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "dependencies":[
                    "ObjectTypeCd"
                ]
            },
            "x-queryable":true
        },
        "ReferenceId":{
            "title":"Reference ID",
            "type":"integer",
            "description":"The unique identifier of the conversation reference.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ConversationNumber":{
            "title":"Conversation Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate key identifier of the conversation with which the business object is associated.",
            "nullable":false,
            "x-queryable":true
        },
        "ObjectTypeCd":{
            "title":"Object Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the business object associated with the conversation, such as SVC_SERVICE_REQUESTS.",
            "nullable":false,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the conversation reference was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login details of the user who last updated the conversation reference.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Links

ConversationStatusCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_MC_CONV_STATUS_TYPE_CD

The following properties are defined on the LOV link relation:

• Source Attribute: ConversationStatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

ConversationTypeCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_MC_CONV_TYPE_CD

The following properties are defined on the LOV link relation:

• Source Attribute: ConversationTypeCd; Target Attribute: LookupCode
• Display Attribute: Meaning

StripeCdLookup

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_STRIPE_CD

The following properties are defined on the LOV link relation:

• Source Attribute: StripeCd; Target Attribute: LookupCode
• Display Attribute: Meaning

conversationReferences

Operation: /crmRestApi/resources/11.13.18.05/conversations/{ConversationNumber}/child/conversationReferences

Parameters:

• ConversationNumber: $request.path.ConversationNumber

Conversation references.

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Examples

The following example shows how to update a conversation by submitting a PATCH request on the REST resource using cURL.

cURL Command

curl --location --request PATCH 'https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/conversations/CDRM_0000000005' \

Example of Request Body

The following example shows the contents of the request body in JSON format.

{
    "ConversationStatusCd":"ORA_SVC_CLOSED"
}

Example of Response Body

The following example shows the contents of the response body in JSON format.

{
    "ConversationId": 300100547289438,
    "ConversationNumber": "CDRM_0000000005",
    "ConversationStatusCd": "ORA_SVC_CLOSED",
    "ConversationStatusCdMeaning": "Open",
    "ConversationTypeCd": "ORA_SVC_COLLABORATION",
    "ConversationSortDate": "2021-11-03T05:57:28.743+00:00",
    "CreatedBy": "MHoope",
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}

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