1. REST API for Sales and Fusion Service in Oracle Fusion Cloud Customer Experience
  2. Tasks
  3. Milestones

Get all milestones

get

/crmRestApi/resources/11.13.18.05/milestones

Request

Query Parameters
  • When this parameter is provided, the specified children are included in the resource payload (instead of just a link). The value of this query parameter is "all" or "". More than one child can be specified using comma as a separator. Example: ?expand=Employees,Localizations. Nested children can also be provided following the format "Child.NestedChild" (Example: ?expand=Employees.Managers). If a nested child is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?expand=Employees.Managers" is the same as "?expand=Employees,Employees.Managers" (which will expand Employees and Managers).
  • This parameter filters the resource fields. Only the specified fields are returned, which means that if no fields are specified, no fields are returned (useful to get only the links). If an indirect child resource is provided (Example: Employees.Managers), the missing children will be processed implicitly. For example, "?fields=Employees.Managers:Empname" is the same as "?fields=;Employees:;Employees.Managers:Empname" (which will only return the "Empname" field for Managers). the value of this query parameter is a list of resource fields. The attribute can be a direct (Example: Employees) or indirect (Example: Employees.Managers) child. It cannot be combined with expand query parameter. If both are provided, only fields will be considered.

    Format: ?fields=Attribute1,Attribute2

    Format for fields in child resource: ?fields=Accessor1:Attribute1,Attribute2
  • Used as a predefined finder to search the collection.

    Format: ?finder=<finderName>;<variableName>=<variableValue>,<variableName2>=<variableValue2>

    The following are the available finder names and corresponding finder variables:

    • MilestoneConfigVOAltKey: Finds a milestone with the specified alternate primary key.
      Finder Variables:
      • BUOrgId; integer.
      • MilestoneCode; string; The alternate unique identifier of the milestone.
      • ObjectName; string.
    • PrimaryKey: Finds a milestone with the specified primary key.
      Finder Variables:
      • MilestoneConfigId; integer; The unique identifier of the milestone.
  • This parameter restricts the number of resources returned inside the resource collection. If the limit exceeds the resource count then the framework will only return the available resources.
  • This parameter can be used to show only certain links while accessing a singular resource or a resource collection. The parameter value format is a comma-separated list of : <link_relation>

    Example:
    self,canonical
  • Used to define the starting position of the resource collection. If offset exceeds the resource count then no resources are returned. Default value is 0.
  • The resource item payload will be filtered in order to contain only data (no links section, for example).
  • This parameter orders a resource collection based on the specified fields. The parameter value is a comma-separated string of attribute names, each optionally followed by a colon and "asc" or "desc". Specify "asc" for ascending and "desc" for descending. The default value is "asc". For example, ?orderBy=field1:asc,field2:desc
  • This query parameter defines the where clause. The resource collection will be queried using the provided expressions. The value of this query parameter is one or more expressions. Example: ?q=Deptno>=10 and <= 30;Loc!=NY

    Format: ?q=expression1;expression2

    You can use these queryable attributes to filter this collection resource using the q query parameter:
    • AllowAgentCompletionFlag; boolean; Allow Agent to mark milestone as complete
    • AllowDueDateOverrideFlag; boolean; Allow Agent to override milestone due date
    • BUOrgId; integer; The unique ID of the business unit name associated to the Milestone Config.
    • BusinessUnitName; string; The name of the business unit associated to the Milestone Configuration
    • CreatedBy; string; Created By
    • CreationDate; string; Creation Date
    • DeletedFlag; boolean; Deleted Flag
    • DisabledFlag; boolean; Disabled Flag
    • LastUpdateDate; string; Last Update Date
    • LastUpdateLogin; string; Last Update Login
    • LastUpdatedBy; string; Last Updated By
    • MilestoneCode; string; The unique code associated with the milestone.
    • MilestoneConfigId; integer; The unique identifier of the milestone configuration.
    • MilestoneLabel; string; The user-friendly label of the milestone.
    • MilestoneType; string; The type of the milestone.
    • MilestoneTypeMeaning; string; Indicates the display value corresponding to the milestone type lookup code.
    • ObjectName; string; The name of the object associated to the Milestone Configuration
    • ObjectNameMeaning; string; Indicates the display value corresponding to the object name lookup code.
    • PauseCondition; string; Pause Condition
    • PauseConditionLabel; string; The user-friendly label of the milestone's pause condition.
    • StartCondition; string; Start Condition
    • StartConditionLabel; string; The user-friendly label of the milestone's start condition.
    • StopCondition; string; Stop Condition
    • StopConditionLabel; string; The user-friendly label of the milestone's stop condition.
    • ThresholdCode; string; The unique code associated with the threshold.
    • TzPreferenceCd; string; Indicates the object that will be used to override the time zone from the coverage.
    • TzPreferenceMeaning; string; Indicates the display value corresponding to the time zone object lookup code.
  • The resource collection representation will include the "estimated row count" when "?totalResults=true", otherwise the count is not included. The default value is "false".
Header Parameters
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

There's no request body for this operation.

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Response

Supported Media Types

Default Response

The following table describes the default response for this task.
Headers
  • If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
  • The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.
Body ()
Root Schema : milestones
Type: object
Show Source
Nested Schema : Items
Type: array
Title: Items
The items in the collection.
Show Source
Nested Schema : milestones-item-response
Type: object
Show Source
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Examples

The following example shows how to get all milestones by submitting a GET request on the REST resource using cURL.

cURL Command

curl -u <username:password> \ -X GET https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/milestones

Example of Response Body

The following shows an example of the response body in JSON format.

{
    "items": [
        {
            "MilestoneConfigId": 100100053060536,
            "MilestoneCode": "FirstResponseMetricCode",
            "MilestoneLabel": "First Response Metric",
            "MilestoneTypeMeaning": "Cannot be repeated",
            "MilestoneType": "ORA_SVC_NO_REPEAT",
            "ThresholdCode": "FirstResponseWarningMetricCode",
            "StartCondition": "'Immediate'",
            "StartConditionLabel": "Service Request is created.",
            "PauseCondition": "'Never'",
            "PauseConditionLabel": "Never",
            "StopCondition": "'USER_SENDS_RESPONSE'",
            "StopConditionLabel": "A response message is sent to the customer.",
            "CreationDate": "2017-06-26T20:18:49.328+00:00",
            "CreatedBy": "SEED_DATA_FROM_APPLICATION",
            "LastUpdateDate": "2017-06-26T20:18:49.328+00:00",
            "LastUpdatedBy": "SEED_DATA_FROM_APPLICATION",
            "LastUpdateLogin": "-1",
            "DeletedFlag": false,
            "DisabledFlag": false,
            "BUOrgId": 204,
            "BusinessUnitName": "Vision Operations",
            "AllowDueDateOverrideFlag": false,
            "AllowAgentCompletionFlag": false,
            "ObjectName": "ServiceRequest",
            "ObjectNameMeaning": "Service Request",
            "links": [
                {
                    "rel": "self",
                    "href": "https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/milestones/100100053060536",
                    "name": "milestones",
                    "kind": "item",
                    "properties": {
                        "changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000001737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B02000078700000000378"
                    }
                },
                 ...
                }
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