Jump to

• Request
• Response
• Examples

Update a wrap up

patch

/crmRestApi/resources/11.13.18.05/wrapUps/{SummaryId}

Request

Path Parameters

• SummaryId(required): integer(int64)
  The unique identifier of the wrap up. This value is generated during creation.

Header Parameters

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Supported Media Types

• application/json

Request Body - application/json ()

Root Schema : schema

Type: object

Show Source

• Attachments: array Attachments
  Title: Attachments

  The attachments resource is used to view, create, and update attachments.
• CallNotes: string (byte)
  Title: Call Notes

  The call notes is used to store large content related to the call.
• CommReasonCd: string
  Title: Communication Reason Code

  Maximum Length: 30

  The code indicating the reason for the occurrence of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_COMM_REASON_CD.
• InteractionId: integer (int64)
  Title: Interaction ID

  The unique identifier of the interaction. A wrap up is a child resource of the interaction.
• InteractionNotes: string
  Title: Interaction Notes

  Maximum Length: 4000

  The notes associated with the interaction.
• ResolutionCd: string
  Title: Resolution Code

  Maximum Length: 30

  The code indicating the resolution code of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_RESOLUTION_CODE.
• SrMessageId: integer (int64)
  Title: Message ID

  The unique identifier of the service request message.
• TransferReason: string
  Title: Transfer Reason

  Maximum Length: 400

  The reason the interaction was transferred to another user. This is optional and typically provided only for a transferred interaction.
• VerifiedFlag: boolean
  Title: Verified

  Maximum Length: 1

  Indicates if the associated contact has been verified.
• WrapupEndTime: string (date-time)
  Title: Wrap Up End Time

  The date and time when the wrap up ends.
• WrapupStartTime: string (date-time)
  Title: Wrap Up Start Time

  The date and time when the wrap up begins.

{
    "type":"object",
    "properties":{
        "WrapupEndTime":{
            "title":"Wrap Up End Time",
            "type":"string",
            "description":"The date and time when the wrap up ends.",
            "format":"date-time",
            "nullable":true
        },
        "TransferReason":{
            "title":"Transfer Reason",
            "maxLength":"400",
            "type":"string",
            "description":"The reason the interaction was transferred to another user. This is optional and typically provided only for a transferred interaction.",
            "nullable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction. A wrap up is a child resource of the interaction.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            }
        },
        "SrMessageId":{
            "title":"Message ID",
            "type":"integer",
            "description":"The unique identifier of the service request message.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            }
        },
        "VerifiedFlag":{
            "title":"Verified",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the associated contact has been verified.",
            "nullable":true
        },
        "CommReasonCd":{
            "title":"Communication Reason Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the reason for the occurrence of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_COMM_REASON_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "CallNotes":{
            "title":"Call Notes",
            "type":"string",
            "description":"The call notes is used to store large content related to the call.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "WrapupStartTime":{
            "title":"Wrap Up Start Time",
            "type":"string",
            "description":"The date and time when the wrap up begins.",
            "format":"date-time",
            "nullable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the resolution code of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_RESOLUTION_CODE.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            }
        },
        "Attachments":{
            "title":"Attachments",
            "type":"array",
            "description":"The attachments resource is used to view, create, and update attachments.",
            "items":{
                "$ref":"#/components/schemas/wrapUps-Attachments-item-patch-request"
            }
        },
        "InteractionNotes":{
            "title":"Interaction Notes",
            "maxLength":"4000",
            "type":"string",
            "description":"The notes associated with the interaction.",
            "nullable":true
        }
    }
}

Nested Schema : Attachments

Type: array

Title: Attachments

The attachments resource is used to view, create, and update attachments.

Show Source

• Array of: object schema

{
    "title":"Attachments",
    "type":"array",
    "description":"The attachments resource is used to view, create, and update attachments.",
    "items":{
        "$ref":"#/components/schemas/wrapUps-Attachments-item-patch-request"
    }
}

Nested Schema : schema

Type: object

Show Source

• CategoryName: string
  Title: Category

  Maximum Length: 30

  The category of the attachment.
• ContentRepositoryFileShared: boolean
  Title: Shared

  Indicates whether the attachment is shared
• DatatypeCode: string
  Title: Type

  Maximum Length: 30

  Default Value: FILE

  A value that indicates the data type.
• Description: string
  Title: Description

  Maximum Length: 255

  The description of the attachment.
• DmDocumentId: string
  Maximum Length: 255

  The document ID from which the attachment is created.
• DmFolderPath: string
  Title: Dm Folder Path

  Maximum Length: 1000

  The folder path from which the attachment is created.
• DmVersionNumber: string
  Maximum Length: 255

  The document version number from which the attachment is created.
• DownloadInfo: string
  Title: DownloadInfo

  JSON object represented as a string containing information used to programmatically retrieve a file attachment.
• ErrorStatusCode: string
  Title: Error Status Code

  The error code, if any, for the attachment.
• ErrorStatusMessage: string
  Title: Error Status Message

  The error message, if any, for the attachment.
• ExpirationDate: string (date-time)
  Title: Expiration Date

  The expiration date of the contents in the attachment.
• FileContents: string (byte)
  Title: File Contents

  The contents of the attachment.
• FileName: string
  Title: File Name

  Maximum Length: 2048

  The file name of the attachment.
• FileUrl: string
  Title: File Url

  The URI of the file.
• PostProcessingAction: string
  Title: PostProcessingAction

  The name of the action that can be performed after an attachment is uploaded.
• Title: string
  Title: Title

  The title of the attachment.
• UploadedFileContentType: string
  Title: Uploaded File Content Type

  The content type of the attachment.
• UploadedFileLength: integer
  Title: File Size

  The size of the attachment file.
• UploadedFileName: string
  Title: Uploaded File Name

  The name to assign to a new attachment file.
• UploadedText: string
  Title: Uploaded Text

  The text content for a new text attachment.
• Uri: string
  Title: Uri

  Maximum Length: 4000

  The URI of a Topology Manager type attachment.
• Url: string
  Title: Url

  Maximum Length: 4000

  The URL of a web page type attachment.

{
    "type":"object",
    "properties":{
        "ErrorStatusMessage":{
            "title":"Error Status Message",
            "type":"string",
            "description":"The error message, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Description":{
            "title":"Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DatatypeCode":{
            "title":"Type",
            "maxLength":"30",
            "type":"string",
            "description":"A value that indicates the data type.",
            "nullable":false,
            "default":"FILE",
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            }
        },
        "FileName":{
            "title":"File Name",
            "maxLength":"2048",
            "type":"string",
            "description":"The file name of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            }
        },
        "PostProcessingAction":{
            "title":"PostProcessingAction",
            "type":"string",
            "description":"The name of the action that can be performed after an attachment is uploaded.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Title":{
            "title":"Title",
            "type":"string",
            "description":"The title of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Uri":{
            "title":"Uri",
            "maxLength":"4000",
            "type":"string",
            "description":"The URI of a Topology Manager type attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Url":{
            "title":"Url",
            "maxLength":"4000",
            "type":"string",
            "description":"The URL of a web page type attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            }
        },
        "UploadedFileName":{
            "title":"Uploaded File Name",
            "type":"string",
            "description":"The name to assign to a new attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmDocumentId":{
            "maxLength":"255",
            "type":"string",
            "description":"The document ID from which the attachment is created.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:OA_TRANSLATABLE":"true"
            }
        },
        "FileUrl":{
            "title":"File Url",
            "type":"string",
            "description":"The URI of the file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "ContentRepositoryFileShared":{
            "title":"Shared",
            "type":"boolean",
            "description":"Indicates whether the attachment is shared",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileContents":{
            "title":"File Contents",
            "type":"string",
            "description":"The contents of the attachment.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide"
            }
        },
        "UploadedFileContentType":{
            "title":"Uploaded File Content Type",
            "type":"string",
            "description":"The content type of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "ExpirationDate":{
            "title":"Expiration Date",
            "type":"string",
            "description":"The expiration date of the contents in the attachment.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true
            }
        },
        "ErrorStatusCode":{
            "title":"Error Status Code",
            "type":"string",
            "description":"The error code, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DownloadInfo":{
            "title":"DownloadInfo",
            "type":"string",
            "description":"JSON object represented as a string containing information used to programmatically retrieve a file attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmFolderPath":{
            "title":"Dm Folder Path",
            "maxLength":"1000",
            "type":"string",
            "description":"The folder path from which the attachment is created.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            }
        },
        "UploadedText":{
            "title":"Uploaded Text",
            "type":"string",
            "description":"The text content for a new text attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CategoryName":{
            "title":"Category",
            "maxLength":"30",
            "type":"string",
            "description":"The category of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            }
        },
        "UploadedFileLength":{
            "title":"File Size",
            "type":"integer",
            "description":"The size of the attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmVersionNumber":{
            "maxLength":"255",
            "type":"string",
            "description":"The document version number from which the attachment is created.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            }
        }
    }
}

Back to Top

Response

Supported Media Types

• application/json

Default Response

The following table describes the default response for this task.

Headers

• Metadata-Context:
  If the REST API supports runtime customizations, the shape of the service may change during runtime. The REST client may isolate itself from these changes or choose to interact with the latest version of the API by specifying this header. For example: Metadata-Context:sandbox="TrackEmployeeFeature".
• REST-Framework-Version:
  The protocol version between a REST client and service. If the client does not specify this header in the request the server will pick a default version for the API.

Body ()

Root Schema : wrapUps-item-response

Type: object

Show Source

• AccountPartyId: integer (int64)
  Title: Account ID

  Read Only: true

  The unique identifier of the account associated with the interaction.
• AccountPartyNumber: string
  Title: Party Account Number

  Read Only: true

  Maximum Length: 30

  The public unique identifier for the account.
• AccountPartyUniqueName: string
  Title: Account Unique Name

  Read Only: true

  Maximum Length: 900

  The unique account name of the account associated with the interaction.
• Attachments: array Attachments
  Title: Attachments

  The attachments resource is used to view, create, and update attachments.
• CallNotes: string (byte)
  Title: Call Notes

  The call notes is used to store large content related to the call.
• ChannelDisplayName: string
  Title: Display Name

  Read Only: true

  Maximum Length: 400

  The name displayed for this channel instance.
• ChannelId: integer (int64)
  Title: Channel ID

  Read Only: true

  The unique identifier of the channel associated with the interaction.
• ChannelTypeCd: string
  Title: Channel Type

  Read Only: true

  Maximum Length: 30

  The code indicating the type of the interaction channel. A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.
• ChannelTypeCdMeaning: string
  Read Only: true

  The description of the channel type code.
• CommReasonCd: string
  Title: Communication Reason Code

  Maximum Length: 30

  The code indicating the reason for the occurrence of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_COMM_REASON_CD.
• CommReasonCdMeaning: string
  Read Only: true

  The description of the direction code.
• ContactPartyId: integer (int64)
  Title: Contact ID

  Read Only: true

  The unique identifier of the contact associated with the interaction.
• ContactPartyName: string
  Title: Contact Name

  Read Only: true

  Maximum Length: 360

  The party name of the interaction contact.
• ContactPartyNumber: string
  Title: Party Contact Number

  Read Only: true

  Maximum Length: 30

  The unique identifier of the contact associated with the interaction.
• ContactPartyUniqueName: string
  Title: Contact Unique Name

  Read Only: true

  Maximum Length: 900

  The public unique identifier for the contact.
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 64

  The user who created the wrap up.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date and time when the record was created.
• DeleteFlag: boolean
  Read Only: true

  Indicates if the wrap up has been marked as deleted. The default value is true.
• DirectionCd: string
  Title: Direction

  Read Only: true

  Maximum Length: 30

  Default Value: ORA_SVC_INBOUND

  The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.
• InteractDirectionCdMeaning: string
  Read Only: true

  The description of the interaction direction code.
• InteractionDescription: string
  Title: Description

  Read Only: true

  Maximum Length: 1000

  The description of the interaction.
• InteractionEndTime: string (date-time)
  Title: End Time

  Read Only: true

  The time when the interaction ended.
• InteractionFKId: integer (int64)
  Title: Interaction ID

  Read Only: true

  The unique identifier of the interaction. The wrap up is a child resource of the interaction.
• InteractionId: integer (int64)
  Title: Interaction ID

  The unique identifier of the interaction. A wrap up is a child resource of the interaction.
• InteractionNotes: string
  Title: Interaction Notes

  Maximum Length: 4000

  The notes associated with the interaction.
• InteractionNumber: string
  Title: Interaction Number

  Maximum Length: 30

  The alternate identifier of the interaction.
• InteractionStartTime: string (date-time)
  Title: Start Time

  Read Only: true

  The time when the interaction started.
• InteractionStatusCd: string
  Title: Status

  Read Only: true

  Maximum Length: 30

  Default Value: ORA_SVC_OPEN

  The predefined code used to indicate the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.
• InteractionSubstatusCd: string
  Title: Substatus Code

  Read Only: true

  Maximum Length: 30

  The code indicates the substatus of the interaction. A list of accepted values is defined in ORA_SVC_IM_CLOSED_SUBSTATUS_CD .
• LastUpdateDate: string (date-time)
  Title: Last Updated Date

  Read Only: true

  The date when the wrap up was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 64

  The user who last updated the wrap up.
• LastUpdateLogin: string
  Title: Last Update Login

  Read Only: true

  Maximum Length: 32

  The login of the user who last updated the wrap up.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• MediaItemId: string
  Title: Media Item ID

  Read Only: true

  Maximum Length: 255

  The Event ID generated during interaction routed through third party tools.
• OwnerResourceId: integer (int64)
  Title: Owner Resource ID

  Read Only: true

  The unique identifier of the owner for the interaction.
• ResolutionCd: string
  Title: Resolution Code

  Maximum Length: 30

  The code indicating the resolution code of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_RESOLUTION_CODE.
• ResolutionCdMeaning: string
  Read Only: true

  The description of the resolution code.
• ResourcePartyName: string
  Title: Resource Name

  Read Only: true

  Maximum Length: 360

  The party name of the owner resource.
• ResourcePartyNumber: string
  Title: Resource Party Number

  Read Only: true

  Maximum Length: 30

  The public unique identifier for the owner resource.
• ResourcePartyUniqueName: string
  Title: Resource Unique Name

  Read Only: true

  Maximum Length: 900

  A uniquely identified name for the owner resource.
• SrMessageId: integer (int64)
  Title: Message ID

  The unique identifier of the service request message.
• SummaryId: integer (int64)
  Title: Summary ID

  Read Only: true

  The unique identifier of the wrap up. This value is generated during creation.
• SummaryNumber: string
  Title: Summary Number

  Maximum Length: 30

  The summary number of the interaction.
• TransferReason: string
  Title: Transfer Reason

  Maximum Length: 400

  The reason the interaction was transferred to another user. This is optional and typically provided only for a transferred interaction.
• UpdateFlag: boolean
  Read Only: true

  Indicates if the wrap up has been updated. The default value is true.
• VerifiedFlag: boolean
  Title: Verified

  Maximum Length: 1

  Indicates if the associated contact has been verified.
• WrapupEndTime: string (date-time)
  Title: Wrap Up End Time

  The date and time when the wrap up ends.
• WrapupStartTime: string (date-time)
  Title: Wrap Up Start Time

  The date and time when the wrap up begins.

{
    "type":"object",
    "properties":{
        "InteractionEndTime":{
            "title":"End Time",
            "type":"string",
            "description":"The time when the interaction ended.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date and time when the record was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "DirectionCd":{
            "title":"Direction",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating whether the interaction is inbound or outbound. The default value is ORA_SVC_INBOUND, indicating inbound interactions. The value is ORA_SVC_OUTBOUND for outbound interactions.",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_INBOUND",
            "x-queryable":true
        },
        "CommReasonCd":{
            "title":"Communication Reason Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the reason for the occurrence of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_COMM_REASON_CD.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CallNotes":{
            "title":"Call Notes",
            "type":"string",
            "description":"The call notes is used to store large content related to the call.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false
        },
        "MediaItemId":{
            "title":"Media Item ID",
            "maxLength":"255",
            "type":"string",
            "description":"The Event ID generated during interaction routed through third party tools.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelDisplayName":{
            "title":"Display Name",
            "maxLength":"400",
            "type":"string",
            "description":"The name displayed for this channel instance.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountPartyUniqueName":{
            "title":"Account Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The unique account name of the account associated with the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ChannelId":{
            "title":"Channel ID",
            "type":"integer",
            "description":"The unique identifier of the channel associated with the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "Attachments":{
            "title":"Attachments",
            "type":"array",
            "description":"The attachments resource is used to view, create, and update attachments.",
            "items":{
                "$ref":"#/components/schemas/wrapUps-Attachments-item-response"
            }
        },
        "ContactPartyName":{
            "title":"Contact Name",
            "maxLength":"360",
            "type":"string",
            "description":"The party name of the interaction contact.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "AccountPartyNumber":{
            "title":"Party Account Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier for the account.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionNotes":{
            "title":"Interaction Notes",
            "maxLength":"4000",
            "type":"string",
            "description":"The notes associated with the interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "InteractionSubstatusCd":{
            "title":"Substatus Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicates the substatus of the interaction. A list of accepted values is defined in ORA_SVC_IM_CLOSED_SUBSTATUS_CD .",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "CommReasonCdMeaning":{
            "type":"string",
            "description":"The description of the direction code.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionNumber":{
            "title":"Interaction Number",
            "maxLength":"30",
            "type":"string",
            "description":"The alternate identifier of the interaction.",
            "nullable":false,
            "x-queryable":true
        },
        "UpdateFlag":{
            "type":"boolean",
            "description":"Indicates if the wrap up has been updated. The default value is true.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "TransferReason":{
            "title":"Transfer Reason",
            "maxLength":"400",
            "type":"string",
            "description":"The reason the interaction was transferred to another user. This is optional and typically provided only for a transferred interaction.",
            "nullable":true,
            "x-queryable":true
        },
        "ResourcePartyName":{
            "title":"Resource Name",
            "maxLength":"360",
            "type":"string",
            "description":"The party name of the owner resource.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ResourcePartyNumber":{
            "title":"Resource Party Number",
            "maxLength":"30",
            "type":"string",
            "description":"The public unique identifier for the owner resource.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "AccountPartyId":{
            "title":"Account ID",
            "type":"integer",
            "description":"The unique identifier of the account associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "OwnerResourceId":{
            "title":"Owner Resource ID",
            "type":"integer",
            "description":"The unique identifier of the owner for the interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ContactPartyId":{
            "title":"Contact ID",
            "type":"integer",
            "description":"The unique identifier of the contact associated with the interaction.",
            "format":"int64",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who last updated the wrap up.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "WrapupEndTime":{
            "title":"Wrap Up End Time",
            "type":"string",
            "description":"The date and time when the wrap up ends.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"64",
            "type":"string",
            "description":"The user who created the wrap up.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "ResolutionCdMeaning":{
            "type":"string",
            "description":"The description of the resolution code.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction. A wrap up is a child resource of the interaction.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "VerifiedFlag":{
            "title":"Verified",
            "maxLength":"1",
            "type":"boolean",
            "description":"Indicates if the associated contact has been verified.",
            "nullable":true,
            "x-queryable":true
        },
        "InteractionDescription":{
            "title":"Description",
            "maxLength":"1000",
            "type":"string",
            "description":"The description of the interaction.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractDirectionCdMeaning":{
            "type":"string",
            "description":"The description of the interaction direction code.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "WrapupStartTime":{
            "title":"Wrap Up Start Time",
            "type":"string",
            "description":"The date and time when the wrap up begins.",
            "format":"date-time",
            "nullable":true,
            "x-queryable":true
        },
        "SummaryId":{
            "title":"Summary ID",
            "type":"integer",
            "description":"The unique identifier of the wrap up. This value is generated during creation.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "DeleteFlag":{
            "type":"boolean",
            "description":"Indicates if the wrap up has been marked as deleted. The default value is true.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false
        },
        "ContactPartyUniqueName":{
            "title":"Contact Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"The public unique identifier for the contact.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionStartTime":{
            "title":"Start Time",
            "type":"string",
            "description":"The time when the interaction started.",
            "format":"date-time",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "ContactPartyNumber":{
            "title":"Party Contact Number",
            "maxLength":"30",
            "type":"string",
            "description":"The unique identifier of the contact associated with the interaction.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "InteractionStatusCd":{
            "title":"Status",
            "maxLength":"30",
            "type":"string",
            "description":"The predefined code used to indicate the status of the interaction. A list of accepted values is defined in the lookup ORA_SVC_IM_STATUS_CD.",
            "nullable":false,
            "readOnly":true,
            "default":"ORA_SVC_OPEN",
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ResourcePartyUniqueName":{
            "title":"Resource Unique Name",
            "maxLength":"900",
            "type":"string",
            "description":"A uniquely identified name for the owner resource.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SrMessageId":{
            "title":"Message ID",
            "type":"integer",
            "description":"The unique identifier of the service request message.",
            "format":"int64",
            "nullable":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "InteractionFKId":{
            "title":"Interaction ID",
            "type":"integer",
            "description":"The unique identifier of the interaction. The wrap up is a child resource of the interaction.",
            "format":"int64",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "precision":"18"
            },
            "x-queryable":true
        },
        "ChannelTypeCdMeaning":{
            "type":"string",
            "description":"The description of the channel type code.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        },
        "SummaryNumber":{
            "title":"Summary Number",
            "maxLength":"30",
            "type":"string",
            "description":"The summary number of the interaction.",
            "nullable":false,
            "x-queryable":true
        },
        "ResolutionCd":{
            "title":"Resolution Code",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the resolution code of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_RESOLUTION_CODE.",
            "nullable":true,
            "x-hints":{
                "controlType":"choice"
            },
            "x-queryable":true
        },
        "ChannelTypeCd":{
            "title":"Channel Type",
            "maxLength":"30",
            "type":"string",
            "description":"The code indicating the type of the interaction channel.  A list of accepted values is defined in the lookup ORA_SVC_CHANNEL_TYPE_CD.",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Updated Date",
            "type":"string",
            "description":"The date when the wrap up was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-queryable":true
        },
        "LastUpdateLogin":{
            "title":"Last Update Login",
            "maxLength":"32",
            "type":"string",
            "description":"The login of the user who last updated the wrap up.",
            "nullable":true,
            "readOnly":true,
            "x-queryable":true
        }
    }
}

Nested Schema : Attachments

Type: array

Title: Attachments

The attachments resource is used to view, create, and update attachments.

Show Source

• Array of: object wrapUps-Attachments-item-response

{
    "title":"Attachments",
    "type":"array",
    "description":"The attachments resource is used to view, create, and update attachments.",
    "items":{
        "$ref":"#/components/schemas/wrapUps-Attachments-item-response"
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : wrapUps-Attachments-item-response

Type: object

Show Source

• AsyncTrackerId: string
  Title: Asynchronous Upload Tracker Id

  Attribute provided for the exclusive use by the Attachment UI components to assist in uploading files.
• AttachedDocumentId: integer (int64)
  Title: Attached Document Id

  The unique identifier of the attached document.
• CategoryName: string
  Title: Category

  Maximum Length: 30

  The category of the attachment.
• ContentRepositoryFileShared: boolean
  Title: Shared

  Indicates whether the attachment is shared
• CreatedBy: string
  Title: Created By

  Read Only: true

  Maximum Length: 255

  The user who created the record.
• CreatedByUserName: string
  Title: Created By User Name

  Read Only: true

  The user name who created the record.
• CreationDate: string (date-time)
  Title: Creation Date

  Read Only: true

  The date when the record was created.
• DatatypeCode: string
  Title: Type

  Maximum Length: 30

  Default Value: FILE

  A value that indicates the data type.
• Description: string
  Title: Description

  Maximum Length: 255

  The description of the attachment.
• DmDocumentId: string
  Maximum Length: 255

  The document ID from which the attachment is created.
• DmFolderPath: string
  Title: Dm Folder Path

  Maximum Length: 1000

  The folder path from which the attachment is created.
• DmVersionNumber: string
  Maximum Length: 255

  The document version number from which the attachment is created.
• DownloadInfo: string
  Title: DownloadInfo

  JSON object represented as a string containing information used to programmatically retrieve a file attachment.
• ErrorStatusCode: string
  Title: Error Status Code

  The error code, if any, for the attachment.
• ErrorStatusMessage: string
  Title: Error Status Message

  The error message, if any, for the attachment.
• ExpirationDate: string (date-time)
  Title: Expiration Date

  The expiration date of the contents in the attachment.
• FileContents: string (byte)
  Title: File Contents

  The contents of the attachment.
• FileName: string
  Title: File Name

  Maximum Length: 2048

  The file name of the attachment.
• FileUrl: string
  Title: File Url

  The URI of the file.
• FileWebImage: string (byte)
  Title: File Web Image

  Read Only: true

  The base64 encoded image of the file displayed in .png format if the source is a convertible image.
• LastUpdateDate: string (date-time)
  Title: Last Update Date

  Read Only: true

  The date when the record was last updated.
• LastUpdatedBy: string
  Title: Last Updated By

  Read Only: true

  Maximum Length: 255

  The user who last updated the record.
• LastUpdatedByUserName: string
  Title: Last Updated By User

  Read Only: true

  The user name who last updated the record.
• links: array Links
  Title: Links

  The link relations associated with the resource instance.
• PostProcessingAction: string
  Title: PostProcessingAction

  The name of the action that can be performed after an attachment is uploaded.
• Title: string
  Title: Title

  The title of the attachment.
• UploadedFileContentType: string
  Title: Uploaded File Content Type

  The content type of the attachment.
• UploadedFileLength: integer
  Title: File Size

  The size of the attachment file.
• UploadedFileName: string
  Title: Uploaded File Name

  The name to assign to a new attachment file.
• UploadedText: string
  Title: Uploaded Text

  The text content for a new text attachment.
• Uri: string
  Title: Uri

  Maximum Length: 4000

  The URI of a Topology Manager type attachment.
• Url: string
  Title: Url

  Maximum Length: 4000

  The URL of a web page type attachment.
• UserName: string
  Title: User Name

  Read Only: true

  Maximum Length: 255

  The login credentials of the user who created the attachment.

{
    "type":"object",
    "properties":{
        "CreationDate":{
            "title":"Creation Date",
            "type":"string",
            "description":"The date when the record was created.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "Description":{
            "title":"Description",
            "maxLength":"255",
            "type":"string",
            "description":"The description of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileName":{
            "title":"File Name",
            "maxLength":"2048",
            "type":"string",
            "description":"The file name of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "FileWebImage":{
            "title":"File Web Image",
            "type":"string",
            "description":"The base64 encoded image of the file displayed in .png format if the source is a convertible image.",
            "format":"byte",
            "nullable":true,
            "readOnly":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide",
                "PAYLOADHINT":"Show"
            }
        },
        "Uri":{
            "title":"Uri",
            "maxLength":"4000",
            "type":"string",
            "description":"The URI of a Topology Manager type attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "Url":{
            "title":"Url",
            "maxLength":"4000",
            "type":"string",
            "description":"The URL of a web page type attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "DmDocumentId":{
            "maxLength":"255",
            "type":"string",
            "description":"The document ID from which the attachment is created.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:OA_TRANSLATABLE":"true"
            },
            "x-queryable":true
        },
        "AttachedDocumentId":{
            "title":"Attached Document Id",
            "type":"integer",
            "description":"The unique identifier of the attached document.",
            "format":"int64",
            "nullable":false,
            "x-hints":{
                "includeInCompactView":true,
                "precision":"18",
                "fnd:FND_AUDIT_ATTR_ENABLED":"true",
                "fnd:GLOBALLY_UNIQUE":"true"
            },
            "x-queryable":true
        },
        "UploadedFileContentType":{
            "title":"Uploaded File Content Type",
            "type":"string",
            "description":"The content type of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DownloadInfo":{
            "title":"DownloadInfo",
            "type":"string",
            "description":"JSON object represented as a string containing information used to programmatically retrieve a file attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CreatedByUserName":{
            "title":"Created By User Name",
            "type":"string",
            "description":"The user name who created the record.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "links":{
            "title":"Links",
            "type":"array",
            "description":"The link relations associated with the resource instance.",
            "items":{
                "$ref":"#/components/schemas/link"
            }
        },
        "UploadedFileLength":{
            "title":"File Size",
            "type":"integer",
            "description":"The size of the attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmVersionNumber":{
            "maxLength":"255",
            "type":"string",
            "description":"The document version number from which the attachment is created.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "LastUpdatedBy":{
            "title":"Last Updated By",
            "maxLength":"255",
            "type":"string",
            "description":"The user who last updated the record.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ErrorStatusMessage":{
            "title":"Error Status Message",
            "type":"string",
            "description":"The error message, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "UserName":{
            "title":"User Name",
            "maxLength":"255",
            "type":"string",
            "description":"The login credentials of the user who created the attachment.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "CreatedBy":{
            "title":"Created By",
            "maxLength":"255",
            "type":"string",
            "description":"The user who created the record.",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "DatatypeCode":{
            "title":"Type",
            "maxLength":"30",
            "type":"string",
            "description":"A value that indicates the data type.",
            "nullable":false,
            "default":"FILE",
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "PostProcessingAction":{
            "title":"PostProcessingAction",
            "type":"string",
            "description":"The name of the action that can be performed after an attachment is uploaded.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "Title":{
            "title":"Title",
            "type":"string",
            "description":"The title of the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "LastUpdatedByUserName":{
            "title":"Last Updated By User",
            "type":"string",
            "description":"The user name who last updated the record.",
            "nullable":true,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            },
            "x-queryable":true
        },
        "UploadedFileName":{
            "title":"Uploaded File Name",
            "type":"string",
            "description":"The name to assign to a new attachment file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileUrl":{
            "title":"File Url",
            "type":"string",
            "description":"The URI of the file.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "ContentRepositoryFileShared":{
            "title":"Shared",
            "type":"boolean",
            "description":"Indicates whether the attachment is shared",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "FileContents":{
            "title":"File Contents",
            "type":"string",
            "description":"The contents of the attachment.",
            "format":"byte",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "XML_ELEMENT":"#hide"
            }
        },
        "ExpirationDate":{
            "title":"Expiration Date",
            "type":"string",
            "description":"The expiration date of the contents in the attachment.",
            "format":"date-time",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true
            },
            "x-queryable":true
        },
        "ErrorStatusCode":{
            "title":"Error Status Code",
            "type":"string",
            "description":"The error code, if any, for the attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "DmFolderPath":{
            "title":"Dm Folder Path",
            "maxLength":"1000",
            "type":"string",
            "description":"The folder path from which the attachment is created.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "UploadedText":{
            "title":"Uploaded Text",
            "type":"string",
            "description":"The text content for a new text attachment.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"false"
            }
        },
        "CategoryName":{
            "title":"Category",
            "maxLength":"30",
            "type":"string",
            "description":"The category of the attachment.",
            "nullable":true,
            "x-hints":{
                "includeInCompactView":true,
                "fnd:FND_AUDIT_ATTR_ENABLED":"true"
            },
            "x-queryable":true
        },
        "LastUpdateDate":{
            "title":"Last Update Date",
            "type":"string",
            "description":"The date when the record was last updated.",
            "format":"date-time",
            "nullable":false,
            "readOnly":true,
            "x-hints":{
                "includeInCompactView":true,
                "FMT_FORMAT":"d-MMM-yyyy HH:mm:ss"
            },
            "x-queryable":true
        },
        "AsyncTrackerId":{
            "title":"Asynchronous Upload Tracker Id",
            "type":"string",
            "description":"Attribute provided for the exclusive use by the Attachment UI components to assist in uploading files.",
            "nullable":true,
            "x-queryable":false,
            "x-hints":{
                "DISPLAYHINT":"Hide",
                "includeInCompactView":true,
                "PAYLOADHINT":"Show"
            }
        }
    }
}

Nested Schema : Links

Type: array

Title: Links

The link relations associated with the resource instance.

Show Source

• Array of: object link

{
    "title":"Links",
    "type":"array",
    "description":"The link relations associated with the resource instance.",
    "items":{
        "$ref":"#/components/schemas/link"
    }
}

Nested Schema : link

Type: object

Show Source

• href: string
  Title: hyperlink reference

  The URI to the related resource.
• kind: string
  Title: kind

  Allowed Values: [ "collection", "item", "describe", "other" ]

  The kind of the related resource.
• name: string
  Title: name

  The name of the link to the related resource.
• properties: object properties
• rel: string
  Title: relation

  Allowed Values: [ "self", "lov", "parent", "canonical", "child", "enclosure", "action", "custom" ]

  The name of the relation to the resource instance. Example: self.

{
    "type":"object",
    "properties":{
        "kind":{
            "title":"kind",
            "type":"string",
            "description":"The kind of the related resource.",
            "enum":[
                "collection",
                "item",
                "describe",
                "other"
            ]
        },
        "rel":{
            "title":"relation",
            "type":"string",
            "description":"The name of the relation to the resource instance.  Example: self.",
            "enum":[
                "self",
                "lov",
                "parent",
                "canonical",
                "child",
                "enclosure",
                "action",
                "custom"
            ]
        },
        "name":{
            "title":"name",
            "type":"string",
            "description":"The name of the link to the related resource."
        },
        "href":{
            "title":"hyperlink reference",
            "type":"string",
            "description":"The URI to the related resource."
        },
        "properties":{
            "type":"object",
            "properties":{
                "changeIndicator":{
                    "type":"string",
                    "description":"Change indicator or the ETag value of the resource instance."
                }
            }
        }
    }
}

Nested Schema : properties

Type: object

Show Source

• changeIndicator: string
  Change indicator or the ETag value of the resource instance.

{
    "type":"object",
    "properties":{
        "changeIndicator":{
            "type":"string",
            "description":"Change indicator or the ETag value of the resource instance."
        }
    }
}

Links

Attachments

Operation: /crmRestApi/resources/11.13.18.05/wrapUps/{SummaryId}/child/Attachments

Parameters:

• SummaryId: $request.path.SummaryId

The attachments resource is used to view, create, and update attachments.

CommReasonLov

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_MCA_COMM_REASON_CD

The list of values indicating the reason for the interaction.

The following properties are defined on the LOV link relation:

• Source Attribute: CommReasonCd; Target Attribute: LookupCode
• Display Attribute: Meaning

InteractionStatusCdLov

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_STATUS_CD

The list of values indicating the status of the interaction.

The following properties are defined on the LOV link relation:

• Source Attribute: InteractionStatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

InteractionSubstatusCdLov

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_IM_CLOSED_SUBSTATUS_CD

The list of values indicating the substatus of the interaction.

The following properties are defined on the LOV link relation:

• Source Attribute: InteractionSubstatusCd; Target Attribute: LookupCode
• Display Attribute: Meaning

ResolutionCdLov

Operation: /fscmRestApi/resources/11.13.18.05/standardLookupsLOV

Parameters:

• finder: LookupTypeFinder%3BLookupType%3DORA_SVC_MCA_RESOLUTION_CD

The list of values indicating the resolution code of the interaction.

The following properties are defined on the LOV link relation:

• Source Attribute: ResolutionCd; Target Attribute: LookupCode
• Display Attribute: Meaning

Back to Top

Examples

Use PATCH with the following URI syntax to update a specific wrap up:

Example of Request URI

The following shows an example of the request header.

https://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/wrapUps/300100095286192

Example of Request Header

The following shows an example of the request header.

PATCH /crmRestApi/resources/11.13.18.05/wrapUps/300100095286192  HTTP/1.1
HOST: servername.fa.us2.oraclecloud.com
authorization: Basic U0FMRVNfQURNSU46V2VsY29tZTE=
content-type: application/vnd.oracle.adf.resourceitem+json

Example of Request Body

The following shows an example of the request body in JSON format.

{
"CommReasonCd": "GENERAL_QUESTION",
"InteractionId": 300100091808024,
"InteractionNotes": "I like REST",
"ResolutionCd": "ANSWERED_QUESTION"
}

Example of Response Header

The following shows an example of the response header.

HTTP/1.1 200: OK
Date: Mon, 16 Jan 2017 13:36:04 GMT
Server: Oracle-HTTP-Server-11g
Content-Type: application/vnd.oracle.adf.resourceitem+json
Content-Language: en

Example of Response Body

The following shows an example of the response body in JSON format.

Content type:
{
{
"SummaryId": 300100095286192,
"InteractionId": 300100091808024,
"CommReasonCd": "GENERAL_QUESTION",
"ResolutionCd": "ANSWERED_QUESTION",
"TransferReason": null,
"InteractionNotes": "I like REST",
"InteractionDescription": null,
"InteractionFKId": 300100091808024,
"InteractionObjectVersionNumber": 4,
"InteractionStatusCd": "ORA_SVC_CLOSED",
"links": [
  {
"rel": "self",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/wrapUps/300100095286192",
"name": "wrapUps",
"kind": "item",
"properties": {
"changeIndicator": "ACED0005737200136A6176612E7574696C2E41727261794C6973747881D21D99C7619D03000149000473697A65787000000001770400000002737200116A6176612E6C616E672E496E746567657212E2A0A4F781873802000149000576616C7565787200106A6176612E6C616E672E4E756D62657286AC951D0B94E08B020000787200106A6176612E6C616E672E4F626A656374000000000000000000000078700000000278"
}
},
  {
"rel": "canonical",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/wrapUps/300100095286192",
"name": "wrapUps",
"kind": "item"
},
  {
"rel": "lov",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/wrapUps/300100095286192/lov/ResolutionCdLov",
"name": "ResolutionCdLov",
"kind": "collection"
},
  {
"rel": "lov",
"href": "http://servername.fa.us2.oraclecloud.com/crmRestApi/resources/11.13.18.05/wrapUps/300100095286192/lov/CommReasonLov",
"name": "CommReasonLov",
"kind": "collection"
}
],
}
}

Back to Top