1. How do I set up and configure Assets?
  2. Overview of Assets

Overview of Assets

Assets are high-net-worth products owned by an organization. For salespeople to work optimally, they a need complete 360-degree view of customer assets so that they can identify and act on sales opportunities for renewal, up-sell, and cross-sell purposes.

Oracle CX provides a unified assets repository that lets you track and manage customer products. Additional integration with Supply Chain Management (Oracle SCM) gives you a unified view of all assets owned by customers whether they're in Oracle CX, Oracle ERP, or Oracle Subscription Management.

In addition, you can enable functionality that lets salespeople create opportunities in the context of assets, directly from the Assets pages.

One key step is to configure asset sync to provide the consolidated view. You get valuable insights like asset value, renewal schedules, service coverage status, location, service performance, and so on.

Salespeople can create competitor assets or can import assets in the sales application and associate these with their customers to identify revenue potential.

You can configure and view consolidated assets and subscriptions in Sales for Redwood using Oracle Visual Builder as well.

Benefits of Using Unified CX Assets

Here are some benefits of using unified CX Assets:

  • Unify sales and customer data across Oracle applications
  • Provide a consolidated overview of a customer's assets
  • Maximize sales opportunities for renewal, up-sell, and cross-sell purposes
  • Use Oracle Quoting and Oracle Subscription Management for asset-based services
  • Leverage a unified end-to-end solution to drive revenue

SCM Installed Base Assets vs CX Assets

Here are the main differences between Oracle SCM Install Base assets and Oracle CX unified assets:

SCM Install Base Assets

  • Keeps information for customer items and corporate assets, including:
    • Party relationships
    • Ownership
    • Status
    • Location
    • Configuration details
    • Change history
  • Can be used throughout the life of the asset.

CX Unified Assets

  • CX Assets consolidates:
    • SCM Installed Base Assets
    • Subscription coverages
    • Order details
    • Revenue amounts
    • Renewal details
    • Details about related competitor assets
  • Can be used so that salespeople have a 360-degree view of customer assets making up-sell, cross-sell, and renewal opportunities easier.

Different Ways to Implement Unified CX Assets

Most of our customers using either third-party or home-grown applications or EBS/EDM/IB to track their customer products. In general, customers are importing and integrating asset data into CX Assets for their salespeople to view its details and drive sales opportunities.

  • Some customers use CX Assets to have both customer assets and competitor assets to drive sales.
  • A few of the customers use CX Assets to track their customers and sell financial products.