Change a User's Email Address

To change sales users' email addresses, use the same import process that you used to create them. You can also use REST services. This setup applies to both CX Sales and Digital Sales.

You can also use these steps to change email addresses on the Users tab in the Security Console work area. However, this method is not always foolproof:

1. Open the Security Console by clicking the Security Console link under the Tools heading in the Navigator.

2. Click the Users tab.

3. Search for the user using one of the following:

   • First or last name, but not both

   • User name

4. Click the user name link.

5. On the User Account Details window, click Edit.

6. In the Edit User Account window, edit the email address.

   Note: Don't edit any of the other information available on the Edit User Account page. Use the Manage Users task instead.

7. Click Save and Close.