Overview of Computer Telephony Integration (CTI) in Digital Sales
Computer telephony integration (CTI) enables integration of third party media toolbars. You can display a media toolbar by enabling the Partner CTI Service, and by giving your signed-in users the Access Partner Media Toolbar privilege which allows access to the toolbar.
Use CTI to:
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Receive phone calls on the Digital Sales app and automatically view the caller's contact record or lead record.
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Make an outbound call using Click to Dial and skip manual dialing.
Integrating with CTI gives you the following features:
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Notifications of incoming calls and ability to accept or reject the call
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Automatic caller identification
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Ability to search for a contact
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Optional caller verification
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Display of predefined screen pop with caller or service details
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Automatic interaction recording
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Call wrap up