About Key Performance Indicators (KPI)

Sales managers want to track their team's performance so that they can coach and motivate sales representatives to boost sales.

Sales for Redwood performance feature lets you select key performance indicators (KPI) on your goals or contests. You can use custom KPIs for your team's goals or contests where all the team members compete to get the highest score for a KPI. This helps focus salespeople to complete their high priority tasks as soon as possible.

Oracle provides a number of predefined key performance indicators (KPIs) that sales managers can use when creating goals and contests. Sales administrators can manage and create custom KPIs by following the procedures outlined in the Key Performance Indicators (KPI) chapter of the Implementing Sales for Redwood guide. Here's a list of the KPIs provided by Oracle.

KPI Name	This KPI measures the...
Appointments Completed	Number of appointments completed.
Appointments Scheduled	Number of appointments scheduled.
Call Activities Completed	Number of call activities completed.
Calls Made	Number of calls completed.
Demos Completed	Number of demo activities completed.
Email Activities Completed	Number of email activities completed.
Emails Sent	Number of emails sent.
Leads Converted	Number of leads converted.
Opportunities Created	Number of opportunities created.
Opportunities Won	Number of opportunities won.
Revenue	Sum of the revenue for won opportunities.
Tasks Completed	Number of tasks completed.