Verify Phone and Email
When your sales organization subscribes to the Oracle Address, Email, and Phone Verification service, you know right away if you entered an invalid phone number or an invalid email address.
The application can't check if the phone numbers and emails you enter are valid for the specific person or account, of course, but it does assure that a phone number will actually dial and that an email won't bounce.
When a phone number or an email address is invalid for some reason, you get notified right under your entry. If nothing appears, the information is valid, and you're good to go.
You can see if the entry is invalid in two places:
- In the record overview at the top of the page, hover over the phone number or email address.
- In the details page, you see the invalid status right under your entry.
Here's a screenshot of a problem contact on the details page:
|
Callout Number |
What You See |
|---|---|
|
1 |
Status. For phone numbers, this can be only Invalid. Email addresses can also display the status of Partially-Valid: the domain is valid but the name isn't. If the person left the company, or changed their name, you'll see the Partially-Valid status. |
|
2 |
Date the phone number was verified. |
|
3 |
Reverify to verify again. You never know when area codes or names change. What's valid today may not be in 6 months. |
|
4 |
Overwrite button to manually set the status. If you know that the number or email is correct, you can set the status to Verified. The application now displays the status Overwritten on instead of Verified on. |
If your entry is valid, you may not see a Valid status right away, depending on your setup. But a Valid status does eventually appear together with the date the phone number or email address was verified. You don't need a pat on the back, but your organization may want to check if the information is still valid at some point in the future.