See the Conversations You Shared from the Add-In

The conversations you have shared from the add-in appear in the Activities panel of the different business object pages in Digital Sales.

The most recent conversations appear below the Recent header.

Click View All Activities in the panel to see all the conversations shared with the sales application. Here’s a screenshot of the Activities area of an account that shows an email shared from the Oracle Microsoft 365 add-in, saved as a conversation:

The screenshot shows a conversation in the Activities panel.

Dealing with the Past Emails

If your administrator has enabled the profile option to save emails as conversations, the add-in shows you a message to migrate your past emails to conversations. The message appears when you open an email shared in the past, before the profile option was enabled.

Here’s a screenshot that shows the migration message on the banner of the add-in:

The screenshot shows a message to migrate the email to a conversation. The user needs to contact administrator for it.

Migrating the past emails is optional. Contact your administrator to learn more.