How You Purge Duplicate Resolution Data
Legacy duplicate resolution data, such as resolution logs and legacy duplicate resolution batches and requests can clutter the duplicate resolution work area and affect the performance of the application.
Use the Purge Duplicate Resolution Data scheduled process to purge the duplicate resolution data, such as resolution logs and to delete duplicate resolution batches and requests. You can schedule this process from the Scheduled Processes work area. You can navigate to this work area as follows: .
This scheduled process lets you purge duplicate resolution data based on status and date range. You can specify the status of the duplicate resolution requests to be purged, such as duplicate resolution requests in Completed, Error, Pending, New, or Rejected status. You can also specify a date range by specifying the start and an end date to select duplicate resolution requests to be purged. For more information, see: Submitting Scheduled Processes and Process Sets: Procedure