1. Integrating Sales with Oracle E-Business Suite, Release 12.1.3
  2. Expose Web Services

Expose Web Services

For Oracle CX Sales to be able to call the Oracle E-Business Suite web services that you will be deploying, the web services will need to be exposed securely to the Internet.

The Oracle CX Sales to Oracle E-Business Suite integration requires that published web services be secured using Secure Sockets Layer (SSL). For more information, see the topic on Secure Sockets Layer Configuration in Oracle E-Business Suite System Administrator's Guide - Configuration.

  • Use a valid signed server certificate in the setup, not a self-signed certificate. Without a valid certificate Oracle CX Sales will not be able to call Oracle E-Business Suite web services.

  • Use the standard HTTPS port (443) when enabling SSL in Oracle E-Business Suite so that Oracle CX Sales can call the web services.

  • Do not disable HTTP access if you want users to be able to access Oracle E-Business Suite using standard HTTP from the internal network or over VPN. After configuring SSL, the firewall rules must be configured to allow your Oracle CX Sales instance to make inbound calls to the Oracle E-Business Suite web services.

  • Do not allow inbound calls over the standard HTTP port (80).

  • It is recommended to allow access only to the web service URLs for the web services specified in this guide.

  • If possible, it is also recommended to only allow access from the Oracle CX Sales instance you are using.

  • Enable these restrictions after testing successful access to the web services from Oracle CX Sales.