Audience and Scope

If you import and export business data in CX Sales and Fusion Service, then this guide is for you.

Note: Oracle has discontinued the File-Based Data Import and Export support for CX Sales and Fusion Service Objects with the 20D Update. We strongly recommend that you move to the new Import and Export Management application (available from Navigator > Tools > Import Management/Export Management) to continue importing and exporting your data. As you migrate to the new framework, make sure you upgrade both manual processes and automated or scheduled processes. Note that data maps aren't portable between frameworks and must be recreated as a one-time activity.

Before getting started, make sure your company's CX Sales and Fusion Service is up and running at a basic level. You can find these details in the use case contained in the Getting Started with Your Sales Implementation guide.

To set up and work with the additional features of CX Sales and Fusion Service, see CX Sales and Fusion Service documentation on Oracle Help Center at https://docs.oracle.com.