Import Your Wrap Up Data

You can use Import Management to create or update Wrap Up records.

To import Wrap Up records, perform the following tasks:

1. Map your source data to Oracle Applications Cloud object attributes.
2. Create source Comma Separated Values (CSV) file for import.
3. Create the import activity.
4. Review the import results.

How You Map Your Source Data to Target Object Attributes

To import your Wrap Up data into Oracle Applications Cloud, you need to populate a CSV file with your source data and map that source data to target object attributes in Oracle Applications Cloud.

You need to do the following before creating the CSV file for data import:

• Identify how your source data attributes map to the target object attributes in Oracle Applications Cloud.
• Ensure prerequisite setups are done, if applicable.
• Understand your options for uniquely identifying the records.
• Ensure parent records exist before importing child records.
• Identify the target object attributes that are required in the CSV file for a successful import.

Before You Start

You must do some basic checks before starting your import. For example, make sure that:

• You have completed all the prerequisites for importing each attribute in your source data.
• You have all parent records in place before importing child records.

Select a Unique Identifier for Your Records

All records must be unique in the application. You can use one of these to identify records:

• Public unique identifiers: If you're creating records, then you can provide an easily understandable public unique identifier. These are, usually, denoted with 'Number' and visible in the business object's UI. PUID attributes are usually named <object> Number. If you're updating a record with a Number attribute, then use the Number attribute to identify the record. For more information about public unique identifiers, see the topic "How You Use Alternate Keys to Import Records" in Related Topics section.
• Source system and source system reference: Source system is an identifier for the external system, and source system reference is a unique identifier within the external system. If you're importing new Wrap Up or are updating Wrap Up that have source system reference data, then provide the source system and source system reference values.

Required Attributes and Validations for Wrap Up Object

To import data successfully into Oracle Applications Cloud, your CSV file must include the required attributes. Ensure that you provide valid values for the attributes. This table lists the required attributes for importing new Wrap Up records, required attributes for updating Wrap Up records, prerequisite setup tasks for the attributes, and specific validations, if any, for Wrap Up import:

Attribute	Description	Data Type	Data Length	Prerequisite Setup Task/ Import Validations	Creating a Wrap Up Record	Updating an Existing Wrap Up Record
Interaction ID	The unique identifier of the interaction. A wrap up is a child resource of the interaction.	Integer	18	If a value is provided to create or update a Wrap Up record, then the value must exist in the column INTERACTION_ID of the SVC_INTERACTIONS table.	Required	Required
Summary ID	The unique identifier of the wrap up. This value is generated during creation.	Integer	18	None	Required	Required
Call Notes	The call notes is used to store large content related to the call.	String		None	Not Required	Not Required
Communication Reason Code	The code indicating the reason for the occurrence of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_COMM_REASON_CD.	String	30	None	Not Required	Not Required
Interaction Notes	The notes associated with the interaction.	String	4000	None	Not Required	Not Required
Interaction Number	The alternate identifier of the interaction.	String	30	None	Required	Conditionally Required. Either InteractionId or InteractionNumber is required.
Resolution Code	The code indicating the resolution code of the interaction. A list of accepted values is defined in the lookup ORA_SVC_MCA_RESOLUTION_CD.	String	30	None	Not Required	Not Required
Message ID	The unique identifier of the service request message.	Integer	18	None	Not Required	Not Required
Summary Number	The summary number of the interaction.	String	30	None	Not Required	Not Required
Transfer Reason	The reason the interaction was transferred to another user. This is optional and typically provided only for a transferred interaction.	String	400	None	Not Required	Not Required
Verified	Indicates if the associated contact has been verified.	Boolean	1	None	Not Required	Not Required
Wrap Up End Time	The date and time when the wrap up ends.	Timestamp		None	Not Required	Not Required
Wrap Up Start Time	The date and time when the wrap up begins.	Timestamp		None	Not Required	Not Required

You can view the Wrap Up object along with all its child objects and attributes in the Manage Import Objects page of the Import Management flow. You can find attribute information like type, length, description, and so on, on this page.

Create the Source CSV File

You include the data that you want to import into Sales and Fusion Service in a source CSV file.

You can use the templates available in the Import Objects UI page to create the source CSV file. To download a template:

1. Go to Navigator > Tools > Import Management > Import Objects.
2. Select the Wrap Up object in the table and click Download.

You can now edit the downloaded file and provide valid values for the required attributes.

Note: For help in populating the CSV file and to avoid any issues in entering values, see the topic Potential Issues When Opening CSV Files With Excel in Related Topics section.

Create the Import Activity

After you have the CSV file ready, create an import activity to import the information. To create an import activity:

1. Go to Navigator > Tools > Import Management > Import Queue.
2. Click Create Import Activity in the Manage Imports page.
3. In the Enter Import Options page, provide a name for the import activity, and select Wrap Up from the Object drop-down list.
4. Select the CSV file in the File Name field, and click Next.
5. You would see that the source and target attributes are automatically mapped in the Map Fields page. Review and edit the mappings if required.
6. Check the file for unmapped columns or data format issues by clicking Validate Data. Click Next.
7. Review the import details on the Review and Submit page, and click Submit when you're ready.

Review the Import Results

Check if your import succeeded on the Manage Imports page. This page shows the status of all active, completed, and unsuccessful imports. To check the status of the import activity:

1. Go to Navigator > Tools > Import Management > Import Queue.
2. Click All Imports and search for the import activity that you created earlier.
3. Check the Status column for the import activity. The import is successful if the status displays as Completed. You can drill down on the import activity to go to the Import Status page which provides the status details of the import activity.