Are we seeing an increasing trend of blocking issues limiting speedy resolution of Cases?

Subject Areas

The following subject areas contain the folders and attributes needed to answer this business question:

• CRM/Help Desk - Case Relationships Real Time

Job Roles

The following job roles secure access to the data related to this business question:

• Case Manager

• Case Worker

• Customer Relationship Management Application Administrator

• Internal Help Desk Administrator

• Next Gen Human Resource Help Desk Administrator

• Sales Administrator

Duty Roles

The following duty roles secure access to the data related to this business question:

• Case Manager Transaction Analysis Duty

• Case Worker Transaction Analysis Duty

• Internal Help Desk Administrator Transaction Analysis Duty

• Next Gen HR Help Desk Administrator Transaction Analysis Duty

• Sales Administrative Transaction Analysis Duty

• Service Administrative Transaction Analysis Duty