Case Worker
Code Name
ORA_SVC_CASE_WORKER_JOB
Duty Roles
This job role is related to the following duty roles:
Subject Areas
This job role secures access to the following subject areas:
Business Questions
This job role secures access to data that can answer the following business questions:
-
Which of my team's cases have been open for more than 15 days?
-
What are the cases that have not updated a case in the past 10 days? Who owns them?
-
What is the breakdown of open action plans by Action Plan Action Owner?
-
What are the cases that have not been actioned since reopening?
-
Are there action plans tracking late to an overall target completion date?
-
On an average, how many days do each of my team members take to close a case?