Help Desk - HR Help Desk Request Milestones Real Time

Description

n/a

Primary Navigation

Not applicable.

Time Reporting

This subject area reports historical data.

Time dimension is linked to "Help Desk - HR Help Desk Request Milestones Real Time"."Time"."Date".

Transactional Grain

This subject area returns data at the grain of HR Help Desk Request and Coverage Template.

Special Considerations

Run the following scheduled processes as needed for initial data load and subsequent refreshes:

1. Monitor Service Request Milestones

2. Refresh Service Categories for Reporting

3. Refresh Denormalized Product Catalog Table for BI

4. Reporting Hierarchy Generation