How long was an Help Desk request unassigned and how long did it sit in each queue?

Subject Areas

The following subject areas contain the folders and attributes needed to answer this business question:

• Help Desk - Internal Service Requests Lifecycle

Job Roles

The following job roles secure access to the data related to this business question:

• Internal Help Desk Administrator

• Internal Help Desk Agent

• Internal Help Desk Manager

Duty Roles

The following duty roles secure access to the data related to this business question:

• Internal Help Desk Administrator Transaction Analysis Duty

• Internal Help Desk Agent Transaction Analysis Duty

• Internal Help Desk Manager Transaction Analysis Duty