User System Usage Transaction Analysis Duty

Code Name

FBI_USER_SYSTEM_USAGE_TRANSACTION_ANALYSIS_DUTY

Job Roles

No applicable job roles.

Subject Areas

This duty role secures access to the following subject areas:

• CRM - CRM Click History

• CRM - CRM Reporting Usage

• CRM - CRM Resource Catalog Audit

• Sales - CRM Object Activity

• Sales - CRM Resource System Usage

Business Questions

This duty role secures access to data that can answer the following business questions:

• How are the areas of the application performing?

• How important are analytics to your team, and how much do they use them?

• How is the object activity split across channels (web/mobile/email)?

• How is the resource activity split across channels (web/mobile/email)?

• How many days was a resource active by channel?

• How many records were created or updated by a user in a month?

• Resources of which job title are most active in the system?

• What are the most and least popular reports and which analytics are important to your team?

• What areas of the application are used by users in specific geographic region or resource hierarchies?

• What areas of the application are users viewing or not viewing?

• What is the count of records created or updated by object type?

• When was a dashboard deleted?

• Which analytics should you prioritize and which can be phased out to optimize resources?

• Which department has the highest number of active resources?

• Which region has the highest number of inactive resources?

• Which times are objects not being created or updated?

• Which types of reports and subject areas are the users in your organization are looking at?

• Which users are using the application the most or least based on clicks?

• Who are the resources who have not logged in the system in the last week?

• Who are the top 10 active and bottom 10 inactive employees from a user adoption perspective?

• Who are the top 10 active resources of the system?

• Who created a Data Model?

• Who deleted a report?

• Who last updated a BIP Report?

• Who updated the permissions on a folder?