What SRs escalate the Cases assigned to my team?

Subject Areas

The following subject areas contain the folders and attributes needed to answer this business question:

• CRM/Help Desk - Case Relationships Real Time

Job Roles

The following job roles secure access to the data related to this business question:

• Case Manager

• Case Worker

• Customer Relationship Management Application Administrator

• Internal Help Desk Administrator

• Next Gen Human Resource Help Desk Administrator

• Sales Administrator

Duty Roles

The following duty roles secure access to the data related to this business question:

• Case Manager Transaction Analysis Duty

• Case Worker Transaction Analysis Duty

• Internal Help Desk Administrator Transaction Analysis Duty

• Next Gen HR Help Desk Administrator Transaction Analysis Duty

• Sales Administrative Transaction Analysis Duty

• Service Administrative Transaction Analysis Duty