Product Attributes You Must Set

When implementing products, set the attributes described here according to your business needs:

• Eligible to Sell
  The attribute marks a product as available in the consuming sales applications. You enable or disable this attribute in the edit product pages. It can also be updated using web services or Import Management. This attribute interacts with the SCM Cloud item attributes Customer Orders Enabled and Orderable on the Web. Keep in mind the following points about the attribute:

  • All sales products must have the checkbox checked to be visible in consuming sales applications.
  • If the checkbox is unchecked, then the SCM Cloud item attributes Customer Orders Enabled and Orderable on the Web are set to no.
  • If the checkbox is checked, then the SCM Cloud item attribute Customer Orders Enabled is set to yes.

  Note: After you create a product using the simplified products UI, you can't delete it. To "hide" products in consuming applications, deselect the Eligible to Sell indicator in the product details screen. You can delete products in the Product Model, and then after you run the scheduled process, Import Sales Products from PIM Data Hub, the products are removed from sales. To understand how to delete products in the Product Model, see the Using Product Master Data Management guide.
• Eligible for Service
  The attribute makes a product available in the service application. You enable or disable this attribute in the edit product pages. It can also be updated using web services or Import Management. This attribute interacts with the SCM Cloud item attribute Service Request. Keep in mind the following points about the attribute:

  • All serviceable products must have the checkbox checked to be visible in the service request application.
  • If the checkbox is checked in the sales product pages, then the Service Request indicator in SCM Cloud is enabled.
  • If the checkbox is unchecked after being checked in the sales products pages, then the corresponding SCM Cloud item attribute Service Request is set to null.
  • If, in SCM Cloud, the Service Request attribute is disabled, inactive, or null, then the application clears the Eligible for Service checkbox in the sales products pages.
• Enable for Customer Self-Service

  The attribute makes a product available in consuming self-service customer applications, such as Oracle Digital Customer Service. You enable or disable this attribute in the edit product pages. You can also update it when adding a product to the catalog. Furthermore, it can also be updated using web services or Import Management. This attribute interacts with the SCM Cloud item attribute Enabled for Customer Self-Service.

Service and Self-Service Attributes Examples

Here are some examples of using the Eligible for Service and Enable for Customer Self-Service attributes:

Example 1

A company that sells electronics has products, such as televisions, appliances, video games, and so on, that are eligible to be serviced. Internally, the company tracks products that help make up these external products, like cables or peripherals.

In this scenario, the company marks all externally-exposed products that can be serviced with Enable Customer Self-Service indicator as yes. It marks the internal products (for example, cables and peripherals) that aren't self-service-enabled, with the indicator as no.

Example 2

Using a self-service application, a customer requests service on the current model of a product. In this case, the models would be marked as Eligible for Service enabled and Customer Self-Service enabled.

However, let's say a customer wants service on an older model of a product. He calls a service agent and the service agent can request service on the older model. In this case, the older model would be Eligible for Service enabled, but Customer Self-Service would be disabled.