Enable the Service Offering for Partner Service Requests

Service requests for Partner Relationship Management is included with shipped job roles, but the feature is not automatically available. Some setup is required. Customers must have the appropriate license before sales administrators can enable the Service offering for them.

Sales administrators must enable the Service offering before channel managers and partners can see the Service Request subtab or the Service Request infolet.

Use these steps to enable the Service offering.

1. Sign in with your sales administrator credentials.

2. On the Navigator, click Setup and Maintenance.

3. Click the Service card.

4. In the Administration section, click Configure.

5. Check the Enable for Implementation check box.

6. Click in the Implementation Status column, and from the Edit Implementation Status pop-up, select either the In Progress or Implemented option.

7. Click Done.