Can I change Digital Assistant greeting messages and prompts?

Yes, you change an existing prompt or message for digital assistant users. Digital assistants are virtual devices that help users accomplish tasks through natural language conversations. The digital assistant has a set of standard messages and prompts to handle situations such as:

• Welcoming the user.

• Offering help.

• Providing a choice between multiple intents when it’s uncertain what intent the user is seeking.

• Managing the transition when the user breaks the expected flow in a conversation.

  When this happens, the digital assistant helps to manage the transition to and from the original flow.

In addition, there are settings for things like the maximum number of options to display in the help and welcome screens.

To access these settings:

1. From your Infrastructure Console, click the hamburger icon to open the side menu and select Development > Digital Assistants and open your digital assistant.

2. Click the settings icon and select the Configurations tab.

3. Scroll down to the Conversation Parameters section of the page.

Note: For digital assistants based on platform version 21.04 and higher, resource bundle entries are created for textual properties by default.

You can access and edit the resource bundle entries for these properties by clicking the Resource Bundles icon to open the Resource Bundles page and selecting the Configuration tab. For more information about personalizing your digital assistant, see Personalize Your Digital Assistant on the Oracle Help Center Sales.