How do I move Mobile to the Oracle Sales in the Redwood User Experience interaction data model to record communications between salespeople and customers?
Oracle Sales in the Redwood User Experience (Sales in the Redwood UX) uses the "interaction data model" to record items like appointments, calls, and emails between salespeople and customers. For Oracle CX Sales Mobile, you can move to the Sales in the Redwood UX interaction data model to record communications. Moving the Mobile app to Redwood interactions model ensures both UIs are using the same data model for interactions.
See this video on Oracle Cloud Customer Connect for more information: Adopting the Interaction Data Model for Mobile.