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  2. What are the system requirements for Microsoft integration?

What are the system requirements for Microsoft integration?

The system requirements are different based on which version of Oracle's Microsoft integration you're using.

Microsoft 365 Integration System Requirements

The system requirements for the Microsoft 365 for Redwood UX and for the Oracle CX Sales for Microsoft 365 (previous version) integration are listed here.

Note: These requirements are for customers using Microsoft Exchange online with Oracle Sales. The Microsoft integration is also available for new and implementing customers – but only the Redwood UX version. Oracle CX Sales for Microsoft 365, the previous version, isn't available to newly implementing customers. For more information on the Microsoft integration in the Redwood UX, see the solution playbook, How do I implement Microsoft 365 for Oracle Sales Redwood UX? on the Oracle Help Center Sales > Playbooks page.

Email Client

You can use these versions of Microsoft Outlook using Microsoft Exchange Online (part of Microsoft 365), along with the latest updates:

  • Outlook for Microsoft 365 version 1908 (Build 11929.20254) or higher for Windows (32 and 64 bit)
  • Outlook version 16.36 (20041300) or higher for Mac (32 and 64 bit)
  • Outlook on the web for Microsoft 365
Note: Incognito mode is not supported in browsers. Get the latest updates from Microsoft.

Exchange Server

  • Microsoft 365 Exchange Online
  • No support for On-Premises Exchange installs

Operating Systems

Any of these versions along with the latest hot fixes:

  • Windows 10 version 1903 or higher
  • Mac Mojave Version 10.14.6 or higher

Supported Browsers

To learn more about the supported browsers, see the topic, Web Browser Requirements, in the Getting Started with Oracle Cloud Applications guide.

Server Configurations

We don’t support:

  • IMAP and POP3 email servers
  • Terminal servers, such as Citrix® servers
  • Remote Machines

Browser Trusted Sites

For desktop mode and Edge browser, add these domains as trusted sites:

  • https://outlook.office.com
  • https://outlook.office365.com
  • Oracle Sales environment domain (example, https://*.oraclecloud.com)
  • If you're using the Microsoft Edge browser, ensure that the browser includes the following trusted sites:
    • https://*.office.com
    • The Oracle Sales domain: for example: https://*.oraclecloud.com

Ensure that you select the Enable Protected Mode check box.

Oracle Sales Cloud for Outlook System Requirements

This version is for customers using Microsoft Exchange On-Premises and the Oracle Sales Cloud for Outlook add-in. The requirements for Sales Cloud for Outlook are listed here.

Note: This version isn't available for new and implementing customers.

Supported Operating Systems

  • Microsoft Windows 7 SP1, 32-bit or 64-bit (x64)
  • Microsoft Windows 8, 32-bit or 64-bit (x64)
  • Microsoft Windows 8.1, 32-bit or 64-bit (x64)
  • Microsoft Windows 10, 32-bit or 64-bit (x64)

Supported Microsoft Office Versions

  • Microsoft Office 2007 SP2 and higher
  • Microsoft Office 2010 (32-bit or 64-bit) build 14.0.4760.1000 and higher
  • Microsoft Office 2013 (32-bit or 64-bit)
  • Microsoft Office 2016 (32-bit or 64-bit)
  • Microsoft Office 2019 (32-bit or 64-bit)

Supported Microsoft Exchange Server Versions

  • Microsoft Exchange Server 2007 SP2
  • Microsoft Exchange Server 2010
  • Microsoft Exchange Server 2013
  • Microsoft Exchange Server 2016
  • Microsoft Exchange Server 2019
  • Microsoft 365

Supported Outlook Profiles and Protocols

  • Profile with a Microsoft Exchange email account configured in Cached Exchange Mode (OST). Outlook must be run with this profile at least once. Accounts with additional mailboxes are supported.
  • Profile with an Internet email account. Outlook must be run with this profile at least once.
  • VDI solutions such as Citrix are not supported.

The add-in can be installed in one of the Outlook profiles at a time.

Protocols

  • POP3 is supported.
  • IMAP is not supported.

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