1. Sales Questions and Answers
  2. Why am I getting HTTP 500 and 504 errors when using SOAP API?

Why am I getting HTTP 500 and 504 errors when using SOAP API?

The maximum time limit for a web service call is 5 minutes in Fusion SaaS Cloud. These web service calls fail if they exceed 5 minutes.

Make the following changes to resolve the issue:

  1. Check HTTP socket timeout on your SOAP API tool and change to <5minutes.
  2. Optimize your report and data model to execute the report within 5 minutes.
  3. If the report is taking more than 5 minutes then schedule the report instead of running it online. For example, use ScheduleReportWSSService.
Note: Web services are recommended only for light-weight reports which run quickly and fetch less data.