How do I delete messages from external email applications?

Use this scheduled process to deletes inbound messages from external email applications.

When to Use

Use this schedule process to delete emails from the Microsoft (MS) Exchange server after they've already been read. Note that this schedule process is only for the Microsoft Exchange server and not for any other external email application.

This schedule process supports integration of the application to the Microsoft Exchange server for the processing of inbound emails. When configured, the Oracle Fusion Application reads inbound emails directly from the MS Exchange inbox. You can configure and run this schedule process to delete emails in the inbox that have already been read to improve performance and keep your inbox clean.

Note:

1. Navigate to Setup and Maintenance work area and

   • Offering: Service

   • Functional Area: Communications Channels

   • Task: Manage Email Configuration, Registration and Validation

2. Select the Delete Message option on the Configure External Applications page.

Privileges Required

Verify that you've the following privilege or role:

Role

• Sales Administrator

Before You Start

Review the following before scheduling this scheduled process:

• Recommended Frequency:

  • The frequency of this schedule process is decided by the application and isn't configurable .

• Execution Time:

  • The execution time depends upon the number of mails to be deleted.

Parameters

None.

Troubleshooting Information

• Administrators will see in the Scheduled Process page if the sync process failed.

• If this sync process doesn't complete successfully, you might see your meetings and Emails from Outlook in the application.

• Verification that the delete process ran successfully can be done by checking if there are no mails in the inbox.