Microsoft Exchange Email Sync Job

Use the Microsoft Exchange Email Sync Job scheduled process to synchronize Microsoft Exchange emails to CX Sales.

When to Use

This scheduled process:

• Is used when Exchange Email Integration is enabled for Digital Sales.

• Is required to support Exchange email integration feature.

• Is required to run when the value of the profile option ORA_ZCA_DS_EMAIL_OPTIONS is set to MS Exchange with Redwood Compose UX, MSExchange Office365 UI, or MS Exchange with OS Native UI. The following are the profile values:

  • Oracle Email (default)

  • MS Exchange Office 365 UI

  • MS Exchange with Redwood Compose UX

Privileges Required

Verify that you have the following privileges:

• ORA_ZBS_SALES_ADMINISTRATOR_JOB

• ZOE_DEFINE_OUTLOOK_INTEGRATION_PRIV

Verify that you have the following roles:

• Sales Administrator

Before You Start

Review the following before scheduling this scheduled process:

Recommended Frequency:

• Run this scheduled process at regular intervals, for example, every few minutes depending on the load.

Execution Time:

• This scheduled process takes about 30 seconds for 60 emails.

Compatibility:

• There are no dependent scheduled processes that should be taken into consideration before or after running this scheduled process.

• Running of this scheduled process has no particular impact on the server performance.

• This scheduled process is incompatible with itself so can't run multiple instances of this process at the same time.

Parameters

None.

Troubleshooting Information

• This scheduled process is incompatible with itself so can't run multiple instances of this process at the same time.

• If there are any errors, the scheduled process log lists the error messages.

• This process can be restarted if it failed. No special cleanup activity is required.

• If this scheduled process ran successfully, you can verify that the tracked emails are visible in digital sales.