1. Implementing Customer Data Management for Sales and Fusion Service
  2. Default Resolution Type Setting

Default Resolution Type Setting

Controls which duplicate resolution process type are assigned to new duplicate resolution requests. The underlying profile option is ZCH_DEDUP_REQUEST_TYPE_OPTION.

The options are:

  • Merge: New duplicate resolution requests are queued for merging the duplicates into one master record.

  • Link: New duplicate resolution requests are queued for linking the duplicates to each other without merging the records. The records to remain active.

  • Generic: The data steward selects the duplicate resolution process type before processing the resolution requests.

Consider these points:

  • To implement automatic duplicate resolution request processing, you must select either Merge or Link for the Default Duplicate Resolution setting.

  • A data steward can change the duplicate resolution request type while reviewing a duplicate resolution request.