1. Implementing Customer Data Management for Sales and Fusion Service
  2. Select Customer Identifying URLs During Duplicate Identification

Select Customer Identifying URLs During Duplicate Identification

The Duplicate Identification process evaluates the domain name portion of URLs to help determine whether a set of customer records are likely to be duplicates of each other.

You can ensure that distinct customer records aren't incorrectly classified as duplicates because a common domain name is present in the web contact points collection when that domain name doesn't actually identify the organization. For example, customer records can be given web contact points based on social websites, analyst websites, or other types of web resources that use a common domain name when referencing the customer in a query string or page-level locator. By registering those common domain names, the duplicate identification process doesn't consider those web contact points.

You can use the Manage Standard Lookups setup task and create new entries under the ORA_ZCQ_FILTER_DOMAINS lookup type for the required URLS.

You can add the URL details as follows:

  1. Sign in as a setup user such as, Sales Administrator, Master Data Management Application Administrator, or Application Implementation Consultant.

  2. Click Navigator > Setup and Maintenance work area.

  3. Click the Tasks menu and click Search. Search for Manage Standard Lookups task and open it.

  4. Type ORA_ZCQ_FILTER_DOMAINS in the Lookup Type field and click Search.

    The details of the lookup are displayed.

  5. In the Lookup Codes section, click Action > New and specify the URL details.

    Specify the domain name in the Lookup Code field for the lookup. For example, type TWITTER in the Lookup Code field. Also type the Meaning and Description for the lookup code.

  6. Click Save and Close.