1. Implementing Customer Data Management for Sales and Fusion Service
  2. Verify the Need for Additional Licenses

Verify the Need for Additional Licenses

You can only enable the functional areas for which your company has purchased licenses.

Customer Data Management is shipped free of cost with some Oracle Cloud Services such as Oracle CX. An Oracle CX license provides you access to the following customer data management functionality:

  • Data Steward Productivity Tools

  • Reporting and Analytics

  • Audit Reporting

  • Customer Hub

  • Customer Hierarchy Management

To make use of Data Quality, Data Enrichment, and Address, Email, and Phone Verification capabilities, you require the following additional licenses:

  • Oracle Fusion Data Quality Cloud Service: This service enables you to identify and resolve potential duplicates records in the database or potential duplicates of the records in the database within an import batch. You can use this service for both real-time and batch duplicate identification.

  • Oracle Account and Contact Enrichment by Dun & Bradstreet (D&B): This service enables you to cleanse and verify addresses.

  • Oracle Account Enrichment Cloud Service and Oracle Contact Enrichment Cloud Service: These licenses enable you to enrich company and contact data.