Resource Skills

The resource skill view object provides information about each agent's skills. An agent can have one or more skills, each with its own proficiency level, provided the skill's competency allows proficiency.

Data Store Key : CrmAnalyticsAM.ServiceExtractAM.SvcMgmtBiccExtractAM.ResourceSkillExtractPVO

Primary Keys : ResourceSkillId

Initial Extract Date : CreationDate

Incremental Extract Date : LastUpdateDate

Attributes

This table provides the list of exposed attributes and their descriptions.

Name	Description
CreatedBy	The user who created the row.
CreationDate	The date and time when the row was created.
DeletedFlag	Indicates whether the record is logically deleted.
LastUpdateDate	The date and time when the row was last updated.
LastUpdateLogin	The session login of the user who last updated the row.
LastUpdatedBy	The user who last updated the row.
ObjectVersionNumber	The number of times the row has been updated.
OriginalSystemReference	The alternative identifier in the original reference system, which may not be unique.
Proficiency	The level of expertise of the resource for the current skill.
ResourcePartyId	The unique identifier of the resource record.
ResourceSkillId	The unique identifier of the record. This is the primary key for the view object.
SkillId	The unique identifier of the skill record.