1. Implementation Reference
  2. Configure Deep Links for Workspace

Configure Deep Links for Workspace

Deep links are links that point to another page. You can embed default Workspace deep link URL patterns for the supported and custom objects to any web page as a link.

By clicking these deep links, your sales and service users can go directly to the details of the corresponding record within the context of Workspace.

Deep Link URL Patterns

Here's an example of the standard direct URL link to for the Account business object:

https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId= ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253DAccount %253BsubTabName%253DOverview%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

In some cases, an additional parameter, subTabName, is also included in the URL. For example, this sample URL syntax allows direct links to the specified subtab:

http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

If you want the selected record to open in inline mode, just add &action=EDIT_INLINE to the end of the URL. For example, this sample syntax open your record ID in inline mode:

http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B&action=EDIT_INLINE
Note: If you don't specify &action=EDIT_INLINE, records open in inline mode by default.

You can also configure deep links to open selected records in dynamic and nested tabs by adding &action=EDIT_IN_TAB to the end of the URL. For example, this sample syntax opens your record ID for edit in a dynamic tab:

http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=
itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3B
entityName%253D<EntityName>%253BsubTabName%253D<SubTabName>%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B&action=EDIT_IN_TAB

In the above sample syntax, you must replace the <RecordID> with the actual value from your environment. To get this value, use the this sample SQL syntax to retrieve a record ID for a service request that has an SR Number value of SR0000000002.

select sr_id from fusion.svc_service_requests where sr_number = 'SR0000000002'
Note: For deep links to Workspace saved searches, the <Saved_Search_UUID> should belong to the same entity as the <RecordID>.

For example, 

https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&obj
Key=savedSearchUuid%3D<Saved_Search_UUID>%3entityName%3D<EntityName>%3BrecordId%3D
<RecordId>%3BsubTabName%3D<SubTabName>&action=EDIT_INLINE

A URL example to a default action to a Workspace List page is as follows:

https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUEST&action=NONE

Here's an example deep link URL to a default action for a saved search List page:

https://<hostname>:<port>/fscmUI/faces/deeplink?objType=ZCA_WORKSPACE_REQUESTobjKey=savedSearchUuid%3D<Saved_Search_UUID>&action=NONE

Workspace Deep Link Configuration for Supported Business Objects

For each of the supported business objects, the table lists:

  • The URL pattern syntax

  • Whether or not the URL pattern supports a subtab name for the specific object

Tip: Copy the first part of the URL, https://<hostname>:<port>/, from your instance's actual home page.

Business Object

URL Pattern

Supported Subtabs

Account

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName%253DAccount
%253BsubTabName%253DOverview%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

  • Overview

  • Profile

  • Sales Account Team

  • Contacts

  • Assets

  • Opportunities

  • Quotes

  • Leads

  • Relationships

  • Recommendations

  • Notes

Activity

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DActivity%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

None

Asset

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DAsset%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

None

Campaign

 
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DCampaign%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B25

None

Contact

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DContact%253BsubTabName%253DOverview%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

  • Overview

  • Profile

  • Team

  • Opportunities

  • Leads

  • Assets

  • Relationships

  • Recommendations

  • Notes

  • Activities

  • Conversations

Custom Object

 
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253D<XXXX>%253BsubTabName%253DSUMMARY%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B2 56%3B%3B%3B 
Replace XXXX with the custom object's API name

None

Deal Registration

 
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DDealRegistration%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B25

None

Lead

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DLead%253BsubTabName%253DSUMMARY%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

  • Summary

  • Contacts

  • Qualifications

  • Sales Team

  • Activities

  • Responses

  • Notes

  • Opportunities

  • Conversations

  • Analytics_1

  • Analytics_2

  • Analytics_3

Opportunity

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DOpportunity%253BsubTabName%253DSummary%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

  • Summary

  • Quotes

  • Contacts

  • Opportunity Team

  • Opportunity Partner

  • Activities

  • Notes

  • Assessments

  • Leads

  • Conversations

Partner

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DPartner%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

  • Overview

  • Profile

  • Partner Account Team

  • Opportunities

  • Contacts

  • Activities

  • Enrollments

  • Notes

  • Deals

  • Leads

  • Conversations

  • Service Requests

  • Business Plans

  • Assets

  • Assessments

Partner Contacts

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DPartnerContact%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

None

Quotes and Orders

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName%253DSalesOrderHeader%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

None

Service Requests

 
https://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=
ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DCRMServiceRequest%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B256%3B%3B%3B

  • Summary (Default)

  • Messages

  • Interaction History

  • Contacts

  • Team

  • Activities

  • Actions and Plans

  • Social

  • Linked Articles

  • Milestone Details

  • Part Details

  • Work Orders

  • Audit History

  • Connected Asset

Territory

 
http://<hostname>:<port>/crmUI/faces/FuseOverview?fndGlobalItemNodeId=itemNode_workspace_workspace&fndTaskItemNodeId=ZCA_CC_INTERACTIVE_UI_CRM&fnd=%3BentityName
%253DTerritory%253BrecordId%253D<RecordID>%253B%3B%3B%3Bfalse%3B25

None