1. Implementation Reference
  2. Track Usage and Synchronization

Track Usage and Synchronization

As an administrator, you can decide if you want to track and capture user actions on the Microsoft 365 add-in and track synchronization details every day.

The application captures details such as the number of users using the Oracle add-in; the number of resources, contacts, or appointments a user created on a given day; and the data that got synced to Oracle.

Turn on these settings to enable your sales application to track user actions and application synchronization:

  1. In the Setup and Maintenance work area, use:

    • Offering: sales

    • Functional Area: Integrations

    • Task: Manage Microsoft 365

  2. Scroll down to the Usage Tracking section and select the Enable Add-in Usage Tracking.

  3. Go to the next section, Synchronization Settings and select the Enable Synchronization Tracking check box.

  4. Click Save and Close.

The add-in starts collecting the data after you turn on the settings. It doesn't generate any reports. Based on your need in future, you can use this data for reporting purposes and draw useful insights.