Case Worker (Job Role)

A case worker is responsible for day-to-day assistance for an individual, family or group. Cases (which may be applications for benefits, reports of welfare issues or abuse, or other matters to investigate) are allocated to case workers, who are responsible for assessing the requirements of each case, identifying government programs or other resources (for example, community groups) which can assist, and following up to track progress and suggest alternative plans if required. Some government programs require case workers to work in the field. For example, locating people who require assistance such as the homeless, visiting less mobile members of the community such as elderly, and assessing benefit applicants and recipients living environments.

Role Hierarchy

The Case Worker job role directly and indirectly inherits these roles.

• Case Worker

  • Access Groups Enablement

  • Case Execution

  • Conversation Message Management

  • Service Request Contributor

Duties

This table lists the duties assigned directly and indirectly to the Case Worker job role.

Duty Role	Description
Access Groups Enablement	Enables the Access Groups functionality.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.

Privileges

This table lists privileges granted to duties of the Case Worker job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Compose Internal Note for Case	Allows users to compose an internal note for a case
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Create Action Plan	Allows creation of an Action Plan.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Create Case	Allows user to create case records
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Create Case Conversation	Allows the user to create a converation on the case object.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Create Object Link	Allows the user to create an object link.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Edit Action Plan	Allows edit of an Action Plan.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Edit Case	Allows user to edit case attributes
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Export Workspace Data	Allows users to export data in Workspace
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Case Activities	Allows user to manage activities for a case such as edit or delete
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Case Attachments	Allows the user to manage attachments for a case such as add or delete.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Case Contacts	Allows user to manage contacts for a case such as add or delete
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Case Conversations	Allows the user to manage conversations for a case such as add or delete.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Case Household	Allows user to manage household for a case such as add or delete
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Case Messages	Allows user to manage messages for a case such as edit or delete
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Manage Outbound Message	Allows a user to create, update, delete and view outbound messages.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	Personalize Analytics Dashboard Display	Allows create, update and delete of custom CX service infolets. Also, allows show/hide and rearrange the display order of the infolets.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Action Plan	Allows viewing of an Action Plan.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Audit History	Allows to view the audit history of all the business object attributes enabled for auditing.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Case	Allows user to view case records
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Case Attachments	Allows the user to view the attachments for a case.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Case Conversations	Allows the user to view the conversations for a case.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Case Team Members	Allows user to view team members for a case
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Case Worker Dashboard	Allows the user to view the case worker dashboard. The case worker dashboard contains analytical reports to help the case worker's daily work.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Object Link	Allows the user to view an object link.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Sales Group	Allows viewing a sales group
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Sales Organization	Allows viewing of the sales organization.
Case Execution	Assists clients who are applying for benefits, opens cases and manages all tasks associated to the case, processes clients applications, evaluate clients needs for benefits, counsels benefits recipients, performs assessments of clients strengths and needs to develop benefit plans, performs follow-up with clients to ensure they are working on their tasks.	View Sales Party Contact	Allows viewing of sales party contact information.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Manage Outbound Message	Allows a user to create, update, delete and view outbound messages.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Participate in Collaboration Conversation	Allows a user to participate in a collaboration conversation.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Participate in Customer Conversation	Allows a user to participate in a customer conversation.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Use REST Service to View All Workers	Allows the user to view all workers using REST API.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	View Conversation Message	Allows a user to view a conversation message.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Access Feed View	Allows access to view feeds.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Add Attachment	Allows adding an attachment to a SR or SR Message. This privilege will also allow the user to delete an attachment from the SR.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Cancel Service Work Order	Allows canceling of a service work order.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Compose Customer Message	Allows composing a customer message for a SR
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Compose Internal Note	Allows composing an internal note for a SR
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Create Activity	Allows creating activities.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Create Knowledge Tasks	Allows users to suggest improvements to knowledge articles.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Create Object Link	Allows the user to create an object link.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Create Service Request	Allows creation of a service request
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Create Tag	Allows the user to create tags.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Delete Activity	Allows deleting activities.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Delete Service Request Attachment	Allows deleting an attachment from an SR or SR message.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Download Attachment of an SR or SR Message	Allows downloading an attachment of an SR or SR Message.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Edit Service Request	Allows editing of a service request
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Edit Service Work Order	Allows editing of a service work order.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Edit Work Order Technician Access Schedule	Allows editing of a technician access schedule on the work order.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Forward Service Request	Allows forwarding a SR
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Get Customer Assets by Service	Allows query of customer assets using a service.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Get Service Request Follow Notifications	Allows the user to get notifications when they follow a service request.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage Depot Repair Order Details	Allows the user to manage depot repair order details.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage Inventory Reservation and Picks	Allows management of inventory reservations and picks.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage Part Orders	Allows creating and managing part orders for a work order and service request.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage SR Contacts	Allows adding/removing a contact from a service request.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage SR Team Member	Allows adding/removing a team member to a SR
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage Signature	Allows the user to create or update a personal signature.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Manage Work Order Debrief and Estimates	Allows the user to manage work order debrief and estimates.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Override Part Order Pricing	Allows the user to manually override the part order price.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Receive Browser Notifications	Allows users to receive browser notifications from the notification framework. If notifications have links to objects, you will need appropriate privilege to view the object.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Reschedule Service Work Order	Allows rescheduling of a service work order.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Update Activity	Allows editing activities.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Update Primary Contact	Allows manual update of Primary Contact field.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Update Service Request Business Unit	Allows updating the business unit on the service request.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	Use Location Service	Allows use of the location service
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Activity	Allows viewing activities.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Attachment	Allows viewing attachments on a SR or SR Message
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Installed Base Assets	Allows viewing the installed Base assets.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Interactions	Allows viewing of interactions history.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Knowledge within Service Request	Allows viewing of knowledge base components within the service request UI.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Object Link	Allows the user to view an object link.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Center	Allows viewing of Service Center.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Profile	Allows viewing of service profiles.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Request	Allows viewing of service request(s).
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Request Activities	Allows viewing of service request activities tab and its contents.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Request Team	Allows viewing of service request team tab and its contents.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Work Order	Allows viewing of service work order(s).
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Service Work Order Audit History	Allows viewing of service work order audit history.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Subscription Entitlements	Change the subscription user status
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Survey Integration Framework Template	Allows the user to view the survey integration framework template and its details.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Survey Requests	Allows the user to view survey requests.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Technician Access Schedules	Allows viewing of a technician access schedules.
Service Request Contributor	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request Management capabilities. Would not be able to respond to customer, assign SR to a user or change the status of a SR.	View Technician Preferences	Allows viewing of a technician preference.

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Case Worker job role.

Business Object	Policy Description	Policy Store Implementation
Activity	A Case Worker can delete activity a member of an access group associated to the activity with delete access	Role: Access Groups Enablement Privilege: Delete Activity (Data) Resource: Activity
Activity	A Case Worker can update activity a member of an access group associated to the activity with update access	Role: Access Groups Enablement Privilege: Update Activity (Data) Resource: Activity
Activity	A Case Worker can view activity a member of an access group associated to the activity	Role: Access Groups Enablement Privilege: View Activity (Data) Resource: Activity
Application Attachment Category	A Case Worker can delete application attachment for all service categories that are visible to internal users	Role: Service Request Contributor Privilege: Delete Application Attachment Resource: Application Attachment Category
Application Attachment Category	A Case Worker can read application attachment for all service categories that are visible to internal users	Role: Service Request Contributor Privilege: Read Application Attachment Resource: Application Attachment Category
Application Attachment Category	A Case Worker can update application attachment for all service categories that are visible to internal users	Role: Service Request Contributor Privilege: Update Application Attachment Resource: Application Attachment Category
CRM Asset	A Case Worker can delete asset a member of an access group associated to the asset with delete access	Role: Access Groups Enablement Privilege: Delete Asset (Data) Resource: CRM Asset
CRM Asset	A Case Worker can update asset a member of an access group associated to the asset with update access	Role: Access Groups Enablement Privilege: Update Asset (Data) Resource: CRM Asset
CRM Asset	A Case Worker can view asset a member of an access group associated to the asset	Role: Access Groups Enablement Privilege: View Asset (Data) Resource: CRM Asset
Case Messages	A Case Worker can update case message where they are creator of a message	Role: Case Execution Privilege: Update Case Message (Data) Resource: Case Messages
Case Messages	A Case Worker can view case message for all case messages.	Role: Case Execution Privilege: View Case Message (Data) Resource: Case Messages
Case Resources	A Case Worker can view case resource for all case resources.	Role: Case Execution Privilege: View Case Resource (Data) Resource: Case Resources
Cases	A Case Worker can delete case header a member of an access group associated to the case with delete access	Role: Access Groups Enablement Privilege: Delete Case Header (Data) Resource: Cases
Cases	A Case Worker can manage case header where the case is assigned to them or their subordinate.	Role: Case Execution Privilege: Manage Case Header (Data) Resource: Cases
Cases	A Case Worker can update case header a member of an access group associated to the case with update access	Role: Access Groups Enablement Privilege: Update Case Header (Data) Resource: Cases
Cases	A Case Worker can view case header a member of an access group associated to the case	Role: Access Groups Enablement Privilege: View Case Header (Data) Resource: Cases
Cases	A Case Worker can view case header for all cases.	Role: Case Execution Privilege: View Case Header (Data) Resource: Cases
Conversation	A Case Worker can delete conversation a member of an access group associated to the conversation with delete access	Role: Access Groups Enablement Privilege: Delete Conversation (Data) Resource: Conversation
Conversation	A Case Worker can update conversation a member of an access group associated to the conversation with update access	Role: Access Groups Enablement Privilege: Update Conversation (Data) Resource: Conversation
Conversation	A Case Worker can view conversation a member of an access group associated to the conversation	Role: Access Groups Enablement Privilege: View Conversation (Data) Resource: Conversation
Conversation Message	A Case Worker can delete conversation message a member of an access group associated to the conversation message with delete access	Role: Access Groups Enablement Privilege: Delete Conversation Message (Data) Resource: Conversation Message
Conversation Message	A Case Worker can update conversation message a member of an access group associated to the conversation message with update access	Role: Access Groups Enablement Privilege: Update Conversation Message (Data) Resource: Conversation Message
Conversation Message	A Case Worker can view conversation message a member of an access group associated to the conversation message	Role: Access Groups Enablement Privilege: View Conversation Message (Data) Resource: Conversation Message
Deal Registration Product	A Case Worker can manage deal registration product a member of an access group associated to the deal registration with update access	Role: Access Groups Enablement Privilege: Manage Deal Registration Product (Data) Resource: Deal Registration Product
Deal Registration Product	A Case Worker can view deal registration product a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration Product (Data) Resource: Deal Registration Product
Deal Registration Summary	A Case Worker can update deal registration approval details a member of an access group associated to the deal registration with update or full access and deal is in pending approval status	Role: Access Groups Enablement Privilege: Update Deal Registration Approval Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Case Worker can update deal registration deal details a member of an access group associated to the deal registration with full access	Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Case Worker can update deal registration deal details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status	Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Case Worker can update deal registration opportunity details a member of an access group associated to the deal registration with full access	Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Case Worker can update deal registration opportunity details a member of an access group associated to the deal registration with update access and deal is in pending approval or approved status	Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Case Worker can update deal registration partner details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status and the deal is created by an internal user	Role: Access Groups Enablement Privilege: Update Deal Registration Partner Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Case Worker can view deal registration a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration (Data) Resource: Deal Registration Summary
Deal Registration Team	A Case Worker can manage deal registration team a member of an access group associated to the deal registration with update access	Role: Access Groups Enablement Privilege: Manage Deal Registration Team (Data) Resource: Deal Registration Team
Deal Registration Team	A Case Worker can view deal registration team a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration Team (Data) Resource: Deal Registration Team
Express Report Definitions	A Case Worker can delete express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with delete access	Role: Access Groups Enablement Privilege: Delete Express Report (Data) Resource: Express Report Definitions
Express Report Definitions	A Case Worker can update express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with update access	Role: Access Groups Enablement Privilege: Update Express Report (Data) Resource: Express Report Definitions
Express Report Definitions	A Case Worker can view express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting	Role: Access Groups Enablement Privilege: View Express Report (Data) Resource: Express Report Definitions
Field Service Work Order	A Case Worker can delete field service work order a member of an access group associated to the field service work order with delete access	Role: Access Groups Enablement Privilege: Delete Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can manage field service work order where they or their subordinate created the field service work order	Role: Service Request Contributor Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can manage field service work order where they or their subordinate created the service request associated with the field service work order	Role: Service Request Contributor Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can manage field service work order where they or their subordinate is a member of the field service work order account team	Role: Service Request Contributor Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can manage field service work order where they or their subordinate is a member of the field service work order contact team	Role: Service Request Contributor Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can manage field service work order where they or their subordinate is a member of the service request team associated with the field service work order	Role: Service Request Contributor Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can manage field service work order where they or their subordinate is assigned to a field service work order	Role: Service Request Contributor Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can update field service work order a member of an access group associated to the field service work order with update access	Role: Access Groups Enablement Privilege: Update Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Case Worker can view field service work order a member of an access group associated to the field service work order	Role: Access Groups Enablement Privilege: View Field Service Work Order (Data) Resource: Field Service Work Order
Inventory Reservation	A Case Worker can manage inventory reservation for the inventory organizations in which they can operate	Role: Service Request Contributor Privilege: Manage Inventory Reservation (Data) Resource: Inventory Organization Parameter
Location	A Case Worker can manage location for all locations in the enterprise	Role: Service Request Contributor Privilege: Manage Location (Data) Resource: Location
Location	A Case Worker can manage location for all reference data sets in the enterprise	Role: Service Request Contributor Privilege: Manage Location (Data) Resource: Location
MDF Budget	A Case Worker can delete marketing budget a member of an access group associated to the mdf budget with delete access and budget status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Budget (Data) Resource: MDF Budget
MDF Budget	A Case Worker can update marketing budget a member of an access group associated to the mdf budget with update access	Role: Access Groups Enablement Privilege: Update Marketing Budget (Data) Resource: MDF Budget
MDF Budget	A Case Worker can view marketing budget a member of an access group associated to the mdf budget	Role: Access Groups Enablement Privilege: View Marketing Budget (Data) Resource: MDF Budget
MDF Budget Team	A Case Worker can delete marketing budget team a member of an access group associated to the mdf budget with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Budget Team	A Case Worker can update marketing budget team a member of an access group associated to the mdf budget with update access	Role: Access Groups Enablement Privilege: Update Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Budget Team	A Case Worker can view marketing budget team a member of an access group associated to the mdf budget	Role: Access Groups Enablement Privilege: View Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Claim	A Case Worker can delete marketing claim a member of an access group associated to the mdf claim with delete or full access and the claim status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Claim (Data) Resource: MDF Claim
MDF Claim	A Case Worker can update marketing claim approval details a member of an access group associated to the mdf claim with update or full access and the claim status is pending approval	Role: Access Groups Enablement Privilege: Update Marketing Claim Approval Details (Data) Resource: MDF Claim
MDF Claim	A Case Worker can update marketing claim details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Claim Details (Data) Resource: MDF Claim
MDF Claim	A Case Worker can update marketing claim partner details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Claim Partner Details (Data) Resource: MDF Claim
MDF Claim	A Case Worker can view marketing claim a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim (Data) Resource: MDF Claim
MDF Claim Settlement	A Case Worker can delete marketing claim settlement a member of an access group associated to the mdf claim with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	A Case Worker can update marketing claim settlement a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	A Case Worker can update marketing claim settlement details a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement Details (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	A Case Worker can view marketing claim settlement a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Team	A Case Worker can delete marketing claim team a member of an access group associated to the mdf claim with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Claim Team	A Case Worker can update marketing claim team a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Claim Team	A Case Worker can view marketing claim team a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Request	A Case Worker can delete marketing fund request a member of an access group associated to the mdf request with delete access and the request status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Fund Request (Data) Resource: MDF Request
MDF Request	A Case Worker can update marketing fund request approval details a member of an access group associated to the mdf request with update or full access and the request status is pending approval	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Approval Details (Data) Resource: MDF Request
MDF Request	A Case Worker can update marketing fund request details a member of an access group associated to the mdf request with update or full access and the request status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Details (Data) Resource: MDF Request
MDF Request	A Case Worker can update marketing fund request partner details a member of an access group associated to the mdf request with update or full access and request is in draft, returned, failed or withdrawn status and the request is created by an internal user	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Partner Details (Data) Resource: MDF Request
MDF Request	A Case Worker can view marketing fund request a member of an access group associated to the mdf request	Role: Access Groups Enablement Privilege: View Marketing Fund Request (Data) Resource: MDF Request
MDF Request Team	A Case Worker can delete marketing fund request team a member of an access group associated to the mdf request with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Fund Request Team (Data) Resource: MDF Request Team
MDF Request Team	A Case Worker can update marketing fund request team a member of an access group associated to the mdf request with update access	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Team (Data) Resource: MDF Request Team
MDF Request Team	A Case Worker can view marketing fund request team a member of an access group associated to the mdf request	Role: Access Groups Enablement Privilege: View Marketing Fund Request Team (Data) Resource: MDF Request Team
Marketing Integration Campaign	A Case Worker can delete marketing integration campaign a member of an access group associated to the marketing integration campaign with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Marketing Integration Campaign	A Case Worker can update marketing integration campaign a member of an access group associated to the marketing integration campaign with update access	Role: Access Groups Enablement Privilege: Update Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Marketing Integration Campaign	A Case Worker can view marketing integration campaign a member of an access group associated to the marketing integration campaign	Role: Access Groups Enablement Privilege: View Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Note	A Case Worker can delete note a member of an access group associated to the note with delete access	Role: Access Groups Enablement Privilege: Delete Note (Data) Resource: Note
Note	A Case Worker can update note a member of an access group associated to the note with update access	Role: Access Groups Enablement Privilege: Update Note (Data) Resource: Note
Note	A Case Worker can view note a member of an access group associated to the note	Role: Access Groups Enablement Privilege: View Note (Data) Resource: Note
Opportunity	A Case Worker can manage opportunity general profile a member of an access group associated to the opportunity with update access	Role: Access Groups Enablement Privilege: Manage Opportunity General Profile (Data) Resource: Opportunity
Opportunity	A Case Worker can manage opportunity restricted profile a member of an access group associated to the opportunity with delete access	Role: Access Groups Enablement Privilege: Manage Opportunity Restricted Profile (Data) Resource: Opportunity
Opportunity	A Case Worker can manage opportunity revenue a member of an access group associated to the opportunity with full access	Role: Access Groups Enablement Privilege: Manage Opportunity Revenue (Data) Resource: Opportunity
Opportunity	A Case Worker can manage opportunity team a member of an access group associated to the opportunity with full access	Role: Access Groups Enablement Privilege: Manage Opportunity Team (Data) Resource: Opportunity
Opportunity	A Case Worker can view opportunity a member of an access group associated to the opportunity	Role: Access Groups Enablement Privilege: View Opportunity (Data) Resource: Opportunity
Partner Profile	A Case Worker can manage partner account a member of an access group associated to the partner with update access	Role: Access Groups Enablement Privilege: Manage Partner Account (Data) Resource: Partner Profile
Partner Profile	A Case Worker can update partner account a member of an access group associated to the partner with update access	Role: Access Groups Enablement Privilege: Update Partner Account (Data) Resource: Partner Profile
Partner Program Enrollment	A Case Worker can manage partner program enrollment a member of an access group associated to the partner program enrollment with delete access	Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Partner Program Enrollment	A Case Worker can manage partner program enrollment a member of an access group associated to the partner program enrollment with update access	Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Partner Program Enrollment	A Case Worker can view partner program enrollment a member of an access group associated to the partner program enrollment	Role: Access Groups Enablement Privilege: View Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Price Book	A Case Worker can delete price book a member of an access group associated to the price book with delete access	Role: Access Groups Enablement Privilege: Delete Price Book (Data) Resource: Price Book
Price Book	A Case Worker can update price book a member of an access group associated to the price book with update access	Role: Access Groups Enablement Privilege: Update Price Book (Data) Resource: Price Book
Price Book	A Case Worker can view price book a member of an access group associated to the price book	Role: Access Groups Enablement Privilege: View Price Book (Data) Resource: Price Book
Product Group	A Case Worker can delete product group a member of an access group associated to the product group with delete access	Role: Access Groups Enablement Privilege: Delete Product Group (Data) Resource: Product Group
Product Group	A Case Worker can update product group a member of an access group associated to the product group with update access	Role: Access Groups Enablement Privilege: Update Product Group (Data) Resource: Product Group
Product Group	A Case Worker can view product group a member of an access group associated to the product group	Role: Access Groups Enablement Privilege: View Product Group (Data) Resource: Product Group
Products	A Case Worker can delete product a member of an access group associated to the product with delete access	Role: Access Groups Enablement Privilege: Delete Product (Data) Resource: Products
Products	A Case Worker can update product a member of an access group associated to the product with update access	Role: Access Groups Enablement Privilege: Update Product (Data) Resource: Products
Products	A Case Worker can view product a member of an access group associated to the product	Role: Access Groups Enablement Privilege: View Product (Data) Resource: Products
Sales Business Plan	A Case Worker can delete sales business plan a member of an access group associated to the business plan with delete access	Role: Access Groups Enablement Privilege: Delete Sales Business Plan (Data) Resource: Sales Business Plan
Sales Business Plan	A Case Worker can update sales business plan general a member of an access group associated to the business plan with update access	Role: Access Groups Enablement Privilege: Update Sales Business Plan General (Data) Resource: Sales Business Plan
Sales Business Plan	A Case Worker can update sales business plan status a member of an access group associated to the business plan with full access	Role: Access Groups Enablement Privilege: Update Sales Business Plan Status (Data) Resource: Sales Business Plan
Sales Business Plan	A Case Worker can view sales business plan a member of an access group associated to the business plan	Role: Access Groups Enablement Privilege: View Sales Business Plan (Data) Resource: Sales Business Plan
Sales Business Plan Team	A Case Worker can manage sales business plan team a member of an access group associated to the business plan with full access	Role: Access Groups Enablement Privilege: Manage Sales Business Plan Team (Data) Resource: Sales Business Plan Team
Sales Competitor	A Case Worker can manage sales competitor a member of an access group associated to the sales competitor with update access	Role: Access Groups Enablement Privilege: Manage Sales Competitor (Data) Resource: Sales Competitor
Sales Competitor	A Case Worker can view sales competitor a member of an access group associated to the sales competitor	Role: Access Groups Enablement Privilege: View Sales Competitor (Data) Resource: Sales Competitor
Sales Contests	A Case Worker can delete sales contest a member of an access group associated to the contest with delete access	Role: Access Groups Enablement Privilege: Delete Sales Contest (Data) Resource: Sales Contests
Sales Contests	A Case Worker can update sales contest a member of an access group associated to the contest with update access	Role: Access Groups Enablement Privilege: Update Sales Contest (Data) Resource: Sales Contests
Sales Contests	A Case Worker can view sales contest a member of an access group associated to the contest	Role: Access Groups Enablement Privilege: View Sales Contest (Data) Resource: Sales Contests
Sales Forecast	A Case Worker can delete sales forecast participants a member of an access group associated to the sales forecast with delete access	Role: Access Groups Enablement Privilege: Delete Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast	A Case Worker can update sales forecast participants a member of an access group associated to the sales forecast with update access	Role: Access Groups Enablement Privilege: Update Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast	A Case Worker can view sales forecast participants a member of an access group associated to the sales forecast with read access	Role: Access Groups Enablement Privilege: View Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast Item	A Case Worker can manage sales forecast item a member of an access group associated to the territory forecast with full access	Role: Access Groups Enablement Privilege: Manage Sales Forecast Item (Data) Resource: Sales Forecast Item
Sales Forecast Participant	A Case Worker can manage sales forecast participant a member of an access group associated to the territory forecast with full access	Role: Access Groups Enablement Privilege: Manage Sales Forecast Participant (Data) Resource: Sales Forecast Participant
Sales Goal Participants	A Case Worker can delete sales goal participants a member of an access group associated to the goal participant with delete access	Role: Access Groups Enablement Privilege: Delete Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goal Participants	A Case Worker can update sales goal participants a member of an access group associated to the goal participant with update access	Role: Access Groups Enablement Privilege: Update Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goal Participants	A Case Worker can view sales goal participants a member of an access group associated to the goal participant	Role: Access Groups Enablement Privilege: View Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goals	A Case Worker can delete sales goal a member of an access group associated to the goal with delete access	Role: Access Groups Enablement Privilege: Delete Sales Goal (Data) Resource: Sales Goals
Sales Goals	A Case Worker can update sales goal a member of an access group associated to the goal with update access	Role: Access Groups Enablement Privilege: Update Sales Goal (Data) Resource: Sales Goals
Sales Goals	A Case Worker can view sales goal a member of an access group associated to the goal	Role: Access Groups Enablement Privilege: View Sales Goal (Data) Resource: Sales Goals
Sales KPI	A Case Worker can delete sales kpi a member of an access group associated to the kpi with delete access	Role: Access Groups Enablement Privilege: Delete Sales KPI (Data) Resource: Sales KPI
Sales KPI	A Case Worker can update sales kpi a member of an access group associated to the kpi with update access	Role: Access Groups Enablement Privilege: Update Sales KPI (Data) Resource: Sales KPI
Sales KPI	A Case Worker can view sales kpi a member of an access group associated to the kpi	Role: Access Groups Enablement Privilege: View Sales KPI (Data) Resource: Sales KPI
Sales Lead	A Case Worker can convert sales lead a member of an access group associated to the sales lead with full access	Role: Access Groups Enablement Privilege: Convert Sales Lead (Data) Resource: Sales Lead
Sales Lead	A Case Worker can delete sales lead a member of an access group associated to the sales lead with delete access	Role: Access Groups Enablement Privilege: Delete Sales Lead (Data) Resource: Sales Lead
Sales Lead	A Case Worker can update sales lead a member of an access group associated to the sales lead with update access	Role: Access Groups Enablement Privilege: Update Sales Lead (Data) Resource: Sales Lead
Sales Lead	A Case Worker can view sales lead a member of an access group associated to the sales lead	Role: Access Groups Enablement Privilege: View Sales Lead (Data) Resource: Sales Lead
Sales Objective	A Case Worker can delete sales objective a member of an access group associated to the sales business plan with delete access	Role: Access Groups Enablement Privilege: Delete Sales Objective (Data) Resource: Sales Objective
Sales Objective	A Case Worker can update sales objective attainment a member of an access group associated to the sales business plan with full access	Role: Access Groups Enablement Privilege: Update Sales Objective Attainment (Data) Resource: Sales Objective
Sales Objective	A Case Worker can update sales objective general a member of an access group associated to the sales business plan with update access	Role: Access Groups Enablement Privilege: Update Sales Objective General (Data) Resource: Sales Objective
Sales Objective	A Case Worker can view sales objective a member of an access group associated to the sales business plan	Role: Access Groups Enablement Privilege: View Sales Objective (Data) Resource: Sales Objective
Sales Order	A Case Worker can view sales order a member of an access group associated to the sales order	Role: Access Groups Enablement Privilege: View Sales Order (Data) Resource: Sales Order
Sales Quota Plan	A Case Worker can view sales quota plan a member of an access group associated to the sales quota plan with read access	Role: Access Groups Enablement Privilege: View Sales Quota Plan (Data) Resource: Sales Quota Plan
Sales Resource Quota	A Case Worker can manage sales resource quota a member of an access group associated to the sales resource quota with delete access	Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Resource Quota	A Case Worker can manage sales resource quota a member of an access group associated to the sales resource quota with update access	Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Resource Quota	A Case Worker can view sales resource quota a member of an access group associated to the sales resource quota with read access	Role: Access Groups Enablement Privilege: View Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Territory	A Case Worker can manage sales territory a member of an access group associated to the sales territory with delete access	Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory
Sales Territory	A Case Worker can manage sales territory a member of an access group associated to the sales territory with update access	Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory
Sales Territory	A Case Worker can view sales territory a member of an access group associated to the sales territory with read access	Role: Access Groups Enablement Privilege: View Sales Territory (Data) Resource: Sales Territory
Sales Territory Proposal	A Case Worker can manage sales territory proposal a member of an access group associated to the sales territory proposal with delete access	Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Sales Territory Proposal	A Case Worker can manage sales territory proposal a member of an access group associated to the sales territory proposal with update access	Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Sales Territory Proposal	A Case Worker can view sales territory proposal a member of an access group associated to the sales territory proposal with read access	Role: Access Groups Enablement Privilege: View Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Service Assignment Queue	A Case Worker can manage service queue for all customer relationship management service queues	Role: Service Request Contributor Privilege: Manage Service Queue (Data) Resource: Service Assignment Queue
Service Category	A Case Worker can delete service category a member of an access group associated to the service category with delete access	Role: Access Groups Enablement Privilege: Delete Service Category (Data) Resource: Service Category
Service Category	A Case Worker can manage service category for all customer relationship management service categories	Role: Service Request Contributor Privilege: Manage Service Category (Data) Resource: Service Category
Service Category	A Case Worker can update service category a member of an access group associated to the service category with update access	Role: Access Groups Enablement Privilege: Update Service Category (Data) Resource: Service Category
Service Category	A Case Worker can view service category a member of an access group associated to the service category	Role: Access Groups Enablement Privilege: View Service Category (Data) Resource: Service Category
Service Interaction Header	A Case Worker can manage service interaction for all crm interactions	Role: Conversation Message Management Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header
Service Interaction Header	A Case Worker can manage service interaction for all crm interactions	Role: Service Request Contributor Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header
Service Profile	A Case Worker can delete service profile a member of an access group associated to the service profile with delete access	Role: Access Groups Enablement Privilege: Delete Service Profile (Data) Resource: Service Profile
Service Profile	A Case Worker can update service profile a member of an access group associated to the service profile with update access	Role: Access Groups Enablement Privilege: Update Service Profile (Data) Resource: Service Profile
Service Profile	A Case Worker can view service profile a member of an access group associated to the service profile	Role: Access Groups Enablement Privilege: View Service Profile (Data) Resource: Service Profile
Service Profile	A Case Worker can view service profile for all service profiles	Role: Service Request Contributor Privilege: View Service Profile (Data) Resource: Service Profile
Service Request Header	A Case Worker can delete service request header a member of an access group associated to the service request with delete access	Role: Access Groups Enablement Privilege: Delete Service Request Header (Data) Resource: Service Request Header
Service Request Header	A Case Worker can manage service request header where they are the owner or a team member of the case	Role: Case Execution Privilege: Manage Service Request Header (Data) Resource: Service Request Header
Service Request Header	A Case Worker can update service request header a member of an access group associated to the service request with update access	Role: Access Groups Enablement Privilege: Update Service Request Header (Data) Resource: Service Request Header
Service Request Header	A Case Worker can view service request header a member of an access group associated to the service request	Role: Access Groups Enablement Privilege: View Service Request Header (Data) Resource: Service Request Header
Service Request Header	A Case Worker can view service request header for all service requests where they are on the case team.	Role: Case Execution Privilege: View Service Request Header (Data) Resource: Service Request Header
Service Request Message	A Case Worker can delete service request message a member of an access group associated to the sr message with delete access	Role: Access Groups Enablement Privilege: Delete Service Request Message (Data) Resource: Service Request Message
Service Request Message	A Case Worker can manage service request message where service request messages are not marked as draft	Role: Service Request Contributor Privilege: Manage Service Request Message (Data) Resource: Service Request Message
Service Request Message	A Case Worker can update service request message a member of an access group associated to the sr message with update access	Role: Access Groups Enablement Privilege: Update Service Request Message (Data) Resource: Service Request Message
Service Request Message	A Case Worker can view service request message a member of an access group associated to the sr message	Role: Access Groups Enablement Privilege: View Service Request Message (Data) Resource: Service Request Message
Service Request Resource	A Case Worker can manage service request resource for all service request resources	Role: Service Request Contributor Privilege: Manage Service Request Resource (Data) Resource: Service Request Resource
Subscription	A Case Worker can manage subscription a member of an access group associated to the subscription with delete access	Role: Access Groups Enablement Privilege: Manage Subscription (Data) Resource: Subscription
Subscription	A Case Worker can update subscription a member of an access group associated to the subscription with update access	Role: Access Groups Enablement Privilege: Update Subscription (Data) Resource: Subscription
Subscription	A Case Worker can view subscription a member of an access group associated to the subscription	Role: Access Groups Enablement Privilege: View Subscription (Data) Resource: Subscription
Survey	A Case Worker can view survey for all customer relationship management surveys	Role: Service Request Contributor Privilege: View Survey (Data) Resource: Survey
Survey Request	A Case Worker can manage survey request where they or their subordinate is the owner of the survey request	Role: Service Request Contributor Privilege: Manage Survey Request (Data) Resource: Survey Request
Trading Community Contact Preference	A Case Worker can manage trading community legal contact preference a member of an access group associated to contact preferences.	Role: Access Groups Enablement Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Contact Preference
Trading Community Duplicate Identification Batch	A Case Worker can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with delete access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Identification Batch	A Case Worker can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Identification Batch	A Case Worker can view trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with view access	Role: Access Groups Enablement Privilege: View Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Resolution Request	A Case Worker can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with delete access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Duplicate Resolution Request	A Case Worker can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Duplicate Resolution Request	A Case Worker can view trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with view access	Role: Access Groups Enablement Privilege: View Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Party	A Case Worker can manage sales party a member of an access group associated to the account with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can manage sales party a member of an access group associated to the contact with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can manage sales party a member of an access group associated to the household with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can manage sales party a member of an access group associated to the partner contact with delete access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can manage sales party a member of an access group associated to the partner contact with update access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can update sales party a member of an access group associated to the account with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can update sales party a member of an access group associated to the account with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can update sales party a member of an access group associated to the contact with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can update sales party a member of an access group associated to the contact with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can update sales party a member of an access group associated to the household with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can update sales party a member of an access group associated to the household with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view sales party a member of an access group associated to the account	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view sales party a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view sales party a member of an access group associated to the household	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view sales party a member of an access group associated to the partner	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view sales party a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view sales party a member of an access group associated to the sales competitor	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view trading community contact a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view trading community contact a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Case Worker can view trading community resource a member of an access group associated to the resource	Role: Access Groups Enablement Privilege: View Trading Community Resource (Data) Resource: Trading Community Party
Trading Community Relationship	A Case Worker can view trading community relationship a member of an access group associated to the account	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Case Worker can view trading community relationship a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Case Worker can view trading community relationship a member of an access group associated to the household	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Case Worker can view trading community relationship a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Resource Profile	A Case Worker can manage trading community resource address a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Address (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Case Worker can manage trading community resource contact point information a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Case Worker can manage trading community resource skill a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Case Worker can remove trading community resource a member of an access group associated to the resource with delete access	Role: Access Groups Enablement Privilege: Remove Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Case Worker can update trading community resource a member of an access group associated to the resource with full access	Role: Access Groups Enablement Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile