Chat Agent (Abstract Role)

System role associated with individuals responsible for answering and responding to customers through the chat channel via a hybrid chat application.

Privileges

This table lists privileges granted to duties of the Chat Agent abstract role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Chat Agent	System role associated with individuals responsible for answering and responding to customers through the chat channel via a hybrid chat application.	Use Chat Agent Features	Allows the use of chat agent features.
Chat Agent	System role associated with individuals responsible for answering and responding to customers through the chat channel via a hybrid chat application.	View Page Peek	Allows the user to view page peek data.
Chat Agent	System role associated with individuals responsible for answering and responding to customers through the chat channel via a hybrid chat application.	View Visitor History	Allows the user to view visitor browser history data.