Customer Service Manager (Job Role)

Manages a group of Customer Service Representatives, and would monitor the incoming call volume into the customer service department, perhaps balancing loads and reassigning work when call volume is high. This individual would monitor incoming business, and manage the demand flow to the fulfillment area. May also need to respond to escalations.

Role Hierarchy

The Customer Service Manager job role directly and indirectly inherits these roles.

• Customer Service Manager

  • Access Groups Enablement

  • Conversation Message Management

  • Interview Definition Authoring

  • Interview Definition Managing

  • Interview Definition Publishing

  • Interview Definition Viewing

  • Knowledge Home for Service

  • Loyalty Member Services

  • Loyalty Service Manager

  • Read CRM documents on content server

  • Resource

    • Access Groups Enablement

    • Use User Details Service

  • Sales Change History Inquiry for Service

  • Service Profile Management

  • Service Request Power User

  • Service Sales Party Management

  • Upload data for Standard Text Folders Import

  • Upload data for Standard Text Import

  • Upload data for Standard Text Variable Import

Duties

This table lists the duties assigned directly and indirectly to the Customer Service Manager job role.

Duty Role	Description
Access Groups Enablement	Enables the Access Groups functionality.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.
Interview Definition Authoring	Manage access for authoring Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.
Knowledge Home for Service	Knowledge Home duty role strictly for service access
Loyalty Member Services	Manages all aspects of a Loyalty Member and Transaction
Loyalty Service Manager	Provides read only access to all aspects of a Loyalty Program and Promotion
Read CRM documents on content server	Allows to read CRM documents from content server repository.
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.
Upload data for Standard Text Folders Import	Allows to upload data file to import Standard Text Folders related data.
Upload data for Standard Text Import	Allows to upload data file to import Standard Text related data.
Upload data for Standard Text Variable Import	Allows to upload data file to import Standard Text Variable related data.

Aggregate Privileges

This table lists aggregate privileges assigned directly and indirectly to the Customer Service Manager job role.

Aggregate Privilege	Description
Use User Details Service	Creates or updates users during person synchronizations.

Privileges

This table lists privileges granted to duties of the Customer Service Manager job role.

Granted Role	Granted Role Description	Privilege	Privilege Description
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Manage Outbound Message	Allows a user to create, update, delete and view outbound messages.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Participate in Collaboration Conversation	Allows a user to participate in a collaboration conversation.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Participate in Customer Conversation	Allows a user to participate in a customer conversation.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	Use REST Service to View All Workers	Allows the user to view all workers using REST API.
Conversation Message Management	Has basic conversation message management capabilities such as create messages and reply to messages. Would not be able to change a reply to ready to send status or delete a message.	View Conversation Message	Allows a user to view a conversation message.
Customer Service Manager	Manages a group of Customer Service Representatives, and would monitor the incoming call volume into the customer service department, perhaps balancing loads and reassigning work when call volume is high. This individual would monitor incoming business, and manage the demand flow to the fulfillment area. May also need to respond to escalations.	Export Workspace Data	Allows users to export data in Workspace
Customer Service Manager	Manages a group of Customer Service Representatives, and would monitor the incoming call volume into the customer service department, perhaps balancing loads and reassigning work when call volume is high. This individual would monitor incoming business, and manage the demand flow to the fulfillment area. May also need to respond to escalations.	View Smart Actions	Allows read and view access to Smart Actions Framework data.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-in Interview Definitions	Allow access to check-in Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Check-out Interview Definitions	Allow access to check-out Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Copy Interview Definitions	Allow access to copy Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Create Interview Definitions	Allow access to create Interview definitions.
Interview Definition Authoring	Manage access for authoring Interview definitions.	Update Interview Definitions	Allow access to update Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Change Interview Definition Owner	Allow access to change the owner of Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Delete Interview Definitions	Allow access to delete Interview definitions.
Interview Definition Managing	Manage access for deleting and forcing checkout of Interview definitions.	Force Checkout Interview Definitions	Allow access to force checkout Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Publish Interview Definitions	Allow access to publish Interview definitions.
Interview Definition Publishing	Manage access for publishing and unpublishing Interview definitions.	Unpublish Interview Definitions	Allow access to unpublish Interview definitions.
Interview Definition Viewing	Manage access for viewing Interview definitions.	View Interview Definitions	Allow access to view the Interviews menu item and Interviews page.
Knowledge Home for Service	Knowledge Home duty role strictly for service access	Access Knowledge Home in Service	Allow accessing Knowledge Home under Service.
Knowledge Home for Service	Knowledge Home duty role strictly for service access	Use REST Service to View Products	Allows viewing product data using REST API
Loyalty Member Services	Manages all aspects of a Loyalty Member and Transaction	Manage Member	Allow User to view, Create, Edit, Delete Member
Loyalty Member Services	Manages all aspects of a Loyalty Member and Transaction	Manage Transaction	Allows View, create, update and delete of Transactions
Loyalty Service Manager	Provides read only access to all aspects of a Loyalty Program and Promotion	View Loyalty Promotion	Allow User to view all aspects of Loyalty Promotion including the promotion rules
Loyalty Service Manager	Provides read only access to all aspects of a Loyalty Program and Promotion	View Program	Allows User to view all aspects of a Loyalty Program
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Address Use	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Contact	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Contact Responsibility	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization E-Mail	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Phone	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Relationship	Allows specification of organization relationship information. If assigning, also assign the ability to view the trading community organization relationship.
Resource	Identifies the person as front office personnel.	Add Trading Community Organization Web Page	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Address Use	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Email	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Phone	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Person Relationship	Allows the specification of person relationship information. If assigning, also assign the ability to view the trading community person relationship.
Resource	Identifies the person as front office personnel.	Add Trading Community Person Web Page	Not Available
Resource	Identifies the person as front office personnel.	Add Trading Community Resource to My Social Network	Allows the addition of a resource to their social network.
Resource	Identifies the person as front office personnel.	Contact Trading Community Resource	Allows emailing, calling, and instant messenging a resource. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	Correct Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	Correct Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	Edit Trading Community Resource Profile	Allows the update of resource profile information. If assigning, also assign the ability to view the trading community resource profile.
Resource	Identifies the person as front office personnel.	Enter Trading Community Organization Information	Allows the specification of organization information.
Resource	Identifies the person as front office personnel.	Enter Trading Community Person	Allows the specification of person information. If assigning, also assign the ability to view the trading community person.
Resource	Identifies the person as front office personnel.	Enter Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Location	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Addresses	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Contact Points	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Contact Preferences	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Organization Relationship	Allows the export of organization relationship information. If assigning, also assign the ability to view the trading community organization relationship.
Resource	Identifies the person as front office personnel.	Export Trading Community Person	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Addresses	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Contact Points	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Contact Preferences	Not Available
Resource	Identifies the person as front office personnel.	Export Trading Community Person Relationship	Allows the export of person relationship information. If assigning, also assign the ability to view the trading community person relationship.
Resource	Identifies the person as front office personnel.	Manage Application Tree	Manage application trees and tree versions
Resource	Identifies the person as front office personnel.	Manage Application Tree Label	Manage application tree labels
Resource	Identifies the person as front office personnel.	Manage Organization Attachments	Allows the specification of attachments, such as documents, with an organization.
Resource	Identifies the person as front office personnel.	Manage Organization Interactions	Allows the specification of interactions for an organization.
Resource	Identifies the person as front office personnel.	Manage Organization Notes	Allows the entry of organization notes.
Resource	Identifies the person as front office personnel.	Manage Person Attachments	Allows the specification of how attachments like pictures can be associated with a person.
Resource	Identifies the person as front office personnel.	Manage Person Interactions	Allows the specification of interactions for a person.
Resource	Identifies the person as front office personnel.	Manage Person Notes	Allows the entry of person notes.
Resource	Identifies the person as front office personnel.	Manage Person Talent Profile	Allows management of talent profile for a person.
Resource	Identifies the person as front office personnel.	Manage Resource Organization Member Descriptive Flexfields	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Addresses	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Attachments	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Classifications	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Contact Points	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Contact Preferences	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Details	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Identifiers	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Interactions	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Names	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Notes	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Relationships	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Source System Mappings	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Group Tasks	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Organization Source System Mapping	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Organization Usage Assignment	Allows the assignment of usages to an organization. If assigning, also assign the ability to view the trading community organization usage assignment.
Resource	Identifies the person as front office personnel.	Manage Trading Community Person Source System Mapping	Not Available
Resource	Identifies the person as front office personnel.	Manage Trading Community Person Usage Assignment	Allows the specification of party usage assignment to a person. If assigning, also assign the ability to view the trading community person usage assignment.
Resource	Identifies the person as front office personnel.	Manage Trading Community Resource Address	Allows the management of resource addresses. If assigning, also assign the ability to view the trading community resource address.
Resource	Identifies the person as front office personnel.	Manage Trading Community Resource Contact Information	Allows the management of resource contact information. If assigning, also assign the ability to view the trading community resource contact information.
Resource	Identifies the person as front office personnel.	Manage Trading Community Resource Note	Allows the specification of resource notes. If assigning also assign the ability to view the trading community resource note.
Resource	Identifies the person as front office personnel.	Manage Trading Community Resource Skills	Allows the management of resource skills information. If assigning, also assign the ability to view the trading community resource skills.
Resource	Identifies the person as front office personnel.	Manage Trading Community Resource Social Network	Allows the management of a resource social network. If assigning, also assign the ability to view the trading community resource social network.
Resource	Identifies the person as front office personnel.	Move Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	Move Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Address Use	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Contact	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Contact Responsibility	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization E-Mail	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Phone	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Relationship	Allows the removal of organization relationships. If assigning, also assign the ability to view the trading community organization relationship.
Resource	Identifies the person as front office personnel.	Remove Trading Community Organization Web Page	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Address Use	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Email	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Phone	Not Available
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Relationship	Allows the removal of person relationships. If assigning, also assign the ability to view the trading community person relationship.
Resource	Identifies the person as front office personnel.	Remove Trading Community Person Web Page	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Address Use	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Contact	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Contact Responsibility	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization E-Mail	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Phone	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Organization Relationship	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Address Use	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Email	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Phone	Not Available
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Relationship	Allows the restoration of inactive person relationships.
Resource	Identifies the person as front office personnel.	Restore Trading Community Person Web Page	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Organization Contact Point	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Organization Relationship	Allows the search of organization relationships. If assigning, also assign the ability to view the trading community organization relationship.
Resource	Identifies the person as front office personnel.	Search Trading Community Person	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Person Classification	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Person Contact Point	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Person Relationship	Allows the search of person relationships. If assigning, also assign the ability to view the trading community person relationship.
Resource	Identifies the person as front office personnel.	Search Trading Community Resource	Allows the search of resources.
Resource	Identifies the person as front office personnel.	Search Trading Community Resource Organization	Not Available
Resource	Identifies the person as front office personnel.	Search Trading Community Resource Organization Hierarchies	Allows the search of resource organization hierarchies. If assigning, also assign the ability to view the trading community resource organization hierarchies.
Resource	Identifies the person as front office personnel.	Search Trading Community Resource Team	Allows the search of resource teams. If assigning, also assign the ability to view the trading community resource team.
Resource	Identifies the person as front office personnel.	Select Trading Community Organization Address as Primary for a Purpose	Not Available
Resource	Identifies the person as front office personnel.	Select Trading Community Organization Contact Responsibility as Primary	Not Available
Resource	Identifies the person as front office personnel.	Select Trading Community Organization Contact as Primary	Not Available
Resource	Identifies the person as front office personnel.	Select Trading Community Person Address as Primary for a Purpose	Not Available
Resource	Identifies the person as front office personnel.	Submit Organization Merge Request	Allows the submission of organization merge requests.
Resource	Identifies the person as front office personnel.	Submit Person Merge Request	Allows the submission of person merge requests.
Resource	Identifies the person as front office personnel.	Update Trading Community Organization	Allows the update of the organization relationship information. If assigning, also assign the ability to view the trading community organization relationship.
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Address Use	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Contact	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization E-Mail	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Phone	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Relationship	Allows the update of the organization relationship information. If assigning, also assign the ability to view the trading community organization relationship.
Resource	Identifies the person as front office personnel.	Update Trading Community Organization Web Page	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person	Allows the update of person information. If assigning, also assign the ability to view the trading community person.
Resource	Identifies the person as front office personnel.	Update Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Address Use	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Email	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Instant Messenger	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Phone	Not Available
Resource	Identifies the person as front office personnel.	Update Trading Community Person Relationship	Allows the update of person relationship information. If assigning, also assign the ability to view the trading community person relationship.
Resource	Identifies the person as front office personnel.	Update Trading Community Person Web Page	Not Available
Resource	Identifies the person as front office personnel.	Upload Trading Community Resource Picture	Allows the upload of resource pictures. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Organization	Allows exporting, searching, and viewing of organization details such as addresses, classifications, identifiers, and names.
Resource	Identifies the person as front office personnel.	View Trading Community Organization Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Additional Name	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Address	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Address Use	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Contact Point	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Relationship	Allows viewing organization relationships.
Resource	Identifies the person as front office personnel.	View Trading Community Organization Resource Members	Allows viewing sales, marketing, and partner organization members.
Resource	Identifies the person as front office personnel.	View Trading Community Organization Source System Mapping	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Organization Usage Assignment	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person	Allows exporting, searching, and viewing of person details such as addresses, classifications, identifiers, and names.
Resource	Identifies the person as front office personnel.	View Trading Community Person Additional Identifier	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Additional Name	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Address	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Address Use	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Classification Code Assignment	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Contact Points	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Contact Preference	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Relationship	Allows viewing of person relationship information.
Resource	Identifies the person as front office personnel.	View Trading Community Person Source System Mapping	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Person Usage Assignment	Not Available
Resource	Identifies the person as front office personnel.	View Trading Community Resource Address	Allows viewing of resource addresses. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Collaboration Information	Allows viewing of resource social network information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Contact Information	Allows viewing of resource contact information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Details	Allows viewing of resource basic information, such as name, primary phone, primary address, and primary e-mail.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Note	Allows viewing of resource notes. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization	Allows viewing of sales, marketing, and partner organization information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Details	Allows viewing of sales, marketing, and partner organization membership information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Hierarchies	Allows viewing of organization hierarchies for sales, marketing, and partner organizations.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Hierarchy	Allows viewing of organization hierarchies for sales, marketing, and partner organizations.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Hierarchy Details	Allows viewing of organization hierarchy structures for sales, marketing, and partner organizations.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Memberships	Allows viewing of sales, marketing, and partner organization information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Team Memberships	Allows viewing of sales, marketing, and partner team membership information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Organization Usage Information	Allows viewing of sales, marketing, and partner organization usage information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Overview Information	Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Profile	Allows viewing of resource profile information. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Role Assignments	Allows viewing of resource role assignments. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Sales Representative Information	Allows viewing of salesperson setup information, such as sales credits.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Skills	Allows viewing of resource skills information, such as language, competencies, and product expertise. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Social Network	Allows viewing of a resource's social network.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Team	Allows viewing of resource team information.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Team Details	Allows viewing of resource team details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Team Members	Allows viewing of resource team members.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Team Memberships	Allows viewing of resource team memberships. If assigning, also assign the ability to view trading community resource details.
Resource	Identifies the person as front office personnel.	View Trading Community Resource Team Usages	Allows viewing of resource team usages.
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Account Change History	Allows viewing of account change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Activity Change History	Allows viewing of activity change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Contact Change History	Allows viewing of contact change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Household Change History	Allows viewing of household change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Lead Change History	Allows viewing of lead change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Opportunity Change History	Allows viewing of opportunity change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Queue Audit History	Allows user to view queue audit history.
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Service Request Change History	Allows viewing of service request change history
Sales Change History Inquiry for Service	View change history of sales and service business objects for members within the service organization.	View Work Order Change History	Allows viewing of work order change history
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	Create Service Profile	Allows the user to create a new service profile.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	Edit Service Profile Technician Access Schedule	Allows editing of a technician access schedule on the service profile.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	Edit Service Profile Technician Preferences	Allows editing of a technician preference.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	Edit Work Order Technician Access Schedule	Allows editing of a technician access schedule on the work order.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	Update Service Profile	Allows the user to update an existing service profile.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	View Service Profile	Allows viewing of service profiles.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	View Technician Access Schedules	Allows viewing of a technician access schedules.
Service Profile Management	Manages all aspects of a service profile. Cannot delete service profiles.	View Technician Preferences	Allows viewing of a technician preference.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Access Co-browse Feature	Allows launching and usage of Co-browse functionality.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Access Feed View	Allows access to view feeds.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Access Mobile CRM	Functional privilege providing access to CRM data using mobile applications
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Access Partner Media Toolbar	Allows access to the partner media toolbar
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Add Attachment	Allows adding an attachment to a SR or SR Message. This privilege will also allow the user to delete an attachment from the SR.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Assign Service Request	Allows manual assigning of service request to a resource
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Assign Service Request to Queue	Allows manual assigning of service request to a service queue.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Cancel Service Work Order	Allows canceling of a service work order.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Compose Customer Message	Allows composing a customer message for a SR
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Compose Internal Note	Allows composing an internal note for a SR
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Compose Response	Allows composing a Response for a SR
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Configure CX Service Dashboard	Allows the user to create, update and delete custom CX service infolets. The out of the box application defined infolets cannot be edited or deleted.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Action Plan	Allows creation of an Action Plan.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Activity	Allows creating activities.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Article	Not Available
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Customer Assets by Service	Allows creation of customer assets, related configurations and structures.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create IoT Registration Request	Allows submitting a request to register a device or asset with the IoT cloud
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Knowledge Tasks	Allows users to suggest improvements to knowledge articles.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Object Link	Allows the user to create an object link.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Service Request	Allows creation of a service request
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Service Work Order	Allows creation of a service work order.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Create Tag	Allows the user to create tags.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Delete Activity	Allows deleting activities.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Delete Object Link	Allows the user to delete an object link.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Delete Service Request Attachment	Allows deleting an attachment from an SR or SR message.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Download Attachment of an SR or SR Message	Allows downloading an attachment of an SR or SR Message.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Edit Action Plan	Allows edit of an Action Plan.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Edit Service Request	Allows editing of a service request
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Edit Service Work Order	Allows editing of a service work order.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Edit Work Order Technician Access Schedule	Allows editing of a technician access schedule on the work order.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Forward Service Request	Allows forwarding a SR
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Get Customer Assets by Service	Allows query of customer assets using a service.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Get Service Request Follow Notifications	Allows the user to get notifications when they follow a service request.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Depot Repair Order Details	Allows the user to manage depot repair order details.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Express Report Definitions	Allows creation, modification and deletion of Express Report Definitions
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Inbound Message	Allows create, update, delete and view of inbound messages
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Installed Base Assets	Allows creation and editing of installed Base assets.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Inventory Reservation and Picks	Allows management of inventory reservations and picks.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Notification Preferences	Allows management of notification preferences.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Omnichannel Presence and Availability	Allows management of the omnichannel availability for new work, presence menu and indicator.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Outbound Message	Allows a user to create, update, delete and view outbound messages.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Part Orders	Allows creating and managing part orders for a work order and service request.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage SR Contacts	Allows adding/removing a contact from a service request.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage SR Team Member	Allows adding/removing a team member to a SR
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Service Queues	Allows management of service queues and queue memberships.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Signature	Allows the user to create or update a personal signature.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage SmartText	Allows creation, update and delete of a SmartText.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Social Post	Allows create, update, delete and view of social posts
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Manage Work Order Debrief and Estimates	Allows the user to manage work order debrief and estimates.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Open Objects in Dynamic Tabs	Allows user to open objects in a dynamic/nested tab of the interactive workspace.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Open Objects in Dynamic Tabs for FSCM	Allows user to open objects in a dynamic or nested tab of the interactive workspace. Applicable only to CRM.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Open Objects in Dynamic Tabs for HCM	Allows user to open objects in a dynamic or nested tab of the interactive workspace. Applicable only to CRM.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Override Part Order Pricing	Allows the user to manually override the part order price.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Personalize Analytics Dashboard Display	Allows create, update and delete of custom CX service infolets. Also, allows show/hide and rearrange the display order of the infolets.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Personalize CX Service Dashboard	Allows the user to show/hide and rearrange the display order of the CX service infolets.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Publish SmartText	Allows scope of SmartText to be set to GLOBAL so that all users can view/use it.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Receive Browser Notifications	Allows users to receive browser notifications from the notification framework. If notifications have links to objects, you will need appropriate privilege to view the object.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Reschedule Service Work Order	Allows rescheduling of a service work order.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Update Activity	Allows editing activities.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Update Customer Assets by Service	Allows update of customer assets, related configurations and structures.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Update Primary Contact	Allows manual update of Primary Contact field.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Update Service Request Business Unit	Allows updating the business unit on the service request.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Use Live Experience Agent Recording and Playback Features	Allows the use of live experience recording download and playback features.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Use Location Service	Allows use of the location service
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	Use SmartText	Allows using SmartText.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Action Plan	Allows viewing of an Action Plan.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Action Plan Process	Allows a user to view the process details in an action plan.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Activity	Allows viewing activities.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Attachment	Allows viewing attachments on a SR or SR Message
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Chat Transcript	Allows the user to view chat transcripts.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View DLM Policies	Allows viewing of DLM policies.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Express Report Definitions	Allows viewing of Express Report Definitions
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Express Report Types	Allows viewing of Express Report Types
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Installed Base Assets	Allows viewing the installed Base assets.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Installed Base Assets Landing Page	Allows viewing the installed base assets landing page.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Interactions	Allows viewing of interactions history.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Knowledge within Service Request	Allows viewing of knowledge base components within the service request UI.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Named Routes	Allows viewing and grouping all functional navigation flows across channels into a single name
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Navigator Menu	Allows viewing navigator metadata information
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Object Link	Allows the user to view an object link.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Partner	Allows viewing a list of partners from the partner work area.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Partner Profile	Allows viewing the partner profile.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Resource Capacities	Allows the user to view a resource's capacities.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Self Service Registrations	Allows viewing of self service registration requests.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Self Service Roles	Allows viewing self service roles.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Sensing Agent	Allows access to the sensingAgent REST service for the Oracle Assistant component embedded in Oracle Inside Sales application
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Center	Allows viewing of Service Center.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Manager Dashboard	Allows viewing of the service manager dashboard. The dashboard contains analytical reports on service objects.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Manager Dashboard for FSCM	Allows viewing of the service manager dashboard. The dashboard contains analytical reports on service objects. Applicable only to CRM.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Manager Dashboard for HCM	Allows viewing of the service manager dashboard. The dashboard contains analytical reports on service objects. Applicable only to CRM.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Profile	Allows viewing of service profiles.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Request	Allows viewing of service request(s).
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Request Activities	Allows viewing of service request activities tab and its contents.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Request Audit History	Allows viewing of service request audit history.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Request Team	Allows viewing of service request team tab and its contents.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Work Order	Allows viewing of service work order(s).
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Service Work Order Audit History	Allows viewing of service work order audit history.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Smart Actions	Allows read and view access to Smart Actions Framework data.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Subscription Entitlements	Change the subscription user status
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Survey Integration Framework Template	Allows the user to view the survey integration framework template and its details.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Survey Requests	Allows the user to view survey requests.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Technician Access Schedules	Allows viewing of a technician access schedules.
Service Request Power User	Advanced Service Request management capabilities not available to Service Representatives	View Technician Preferences	Allows viewing of a technician preference.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Asset	Allows create new assets
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Group	Allows creating a sales group
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Group Members	Allows creating a sales group members
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Party Appointment	Allows creating a sales party appointment.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Party Contact	Allows creating a sales party contact.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Party Interaction	Allows creating sales party interactions.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Party Note	Allows creating sales party notes.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Party Relationship	Allows creating sales party relationships to other parties.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Create Sales Party Task	Allows creating sales party tasks.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Asset	Allows delete assets
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Sales Group Members	Allows deleting a sales group members
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Sales Party Appointment	Allows deleting sales party appointments.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Sales Party Contact	Allows deleting sales party contacts.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Sales Party Interaction	Allows deleting sales party interaction records.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Sales Party Note	Allows deleting sales party notes.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Delete Sales Party Task	Allows deleting sales party tasks.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Edit Asset	Allows edit existing assets
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Account Enrichment	Allows enrichment of accounts using social data and insight service.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Address	Allows managing the primary or multiple addresses of an account
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Contact Enrichment	Allows enrichment of contacts using social data and insight service.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Original System References	Allows OSR create/update/delete capability
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Sales Organization Hierarchy	Allows update to Organization Hierarchy (Account Hierarchy)
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Sales Party Classifications	Allows creation and maintenance of sales party classification.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Sales Party Contact Hierarchy	Allows creation and maintenance of the sales party contact hierarchy.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Manage Sales Party Team	Allows managing the sales party team
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Group	Allows updating a sales group
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Group Members	Allows updating a sales group members
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Organization	Allows updating the sales organization.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Party Appointment	Allows updating the sales party appointments.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Party Contact	Allows updating the sales party contacts.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Party Interaction	Allows updating of sales party interaction data.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Party Note	Allows updating of sales party notes data.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	Update Sales Party Task	Allows updating of sales party task data.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Address	Allows viewing the primary or multiple addresses of an account
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Assets	Allows view assets
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Billing Account	Allows viewing of the sales party billing accounts.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Consumer	Allows viewing of consumers.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Favorite Accounts	Allows viewing of the favorite account tab in customer picker
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Original System Reference	Allows viewing OSR information for a Sales Account
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Account Team	Allows viewing of the sales account team information.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Group	Allows viewing a sales group
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Group Members	Allows viewing a sales group members
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Organization	Allows viewing of the sales organization.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Organization Hierarchy	Allows viewing Organization Hierarchy (Account Hierarchy)
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party	Allows viewing of sales party information.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Analytics	Allows viewing of sales party analytics.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Appointment	Allows viewing of sales party appointments.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Assessment	Allows viewing of sales party assessments.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Classifications	Allows viewing of sales party classifications.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Contact	Allows viewing of sales party contact information.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Contact Hierarchy	Allows viewing of the sales party contact hierarchy.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Hierarchy	Allows viewing of the sales party hierarchy.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Note	Allows viewing of the sales party notes.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Relationship	Allows viewing a sales party relationships to other parties.
Service Sales Party Management	Can create Service Requests and help with resolution of the Service Request. Has basic Service Request management capabilities.	View Sales Party Team	Allows viewing the sales party team

Data Security Policies

This table lists data security policies and their enforcement across analytics application for the Customer Service Manager job role.

Business Object	Policy Description	Policy Store Implementation
Activity	A Customer Service Manager can delete activity a member of an access group associated to the activity with delete access	Role: Access Groups Enablement Privilege: Delete Activity (Data) Resource: Activity
Activity	A Customer Service Manager can update activity a member of an access group associated to the activity with update access	Role: Access Groups Enablement Privilege: Update Activity (Data) Resource: Activity
Activity	A Customer Service Manager can view activity a member of an access group associated to the activity	Role: Access Groups Enablement Privilege: View Activity (Data) Resource: Activity
Application Attachment Category	A Customer Service Manager can delete application attachment for all service categories that are visible to internal users	Role: Service Request Power User Privilege: Delete Application Attachment Resource: Application Attachment Category
Application Attachment Category	A Customer Service Manager can read application attachment for all service categories that are visible to internal users	Role: Service Request Power User Privilege: Read Application Attachment Resource: Application Attachment Category
Application Attachment Category	A Customer Service Manager can update application attachment for all service categories that are visible to internal users	Role: Service Request Power User Privilege: Update Application Attachment Resource: Application Attachment Category
CRM Asset	A Customer Service Manager can delete asset a member of an access group associated to the asset with delete access	Role: Access Groups Enablement Privilege: Delete Asset (Data) Resource: CRM Asset
CRM Asset	A Customer Service Manager can update asset a member of an access group associated to the asset with update access	Role: Access Groups Enablement Privilege: Update Asset (Data) Resource: CRM Asset
CRM Asset	A Customer Service Manager can view asset a member of an access group associated to the asset	Role: Access Groups Enablement Privilege: View Asset (Data) Resource: CRM Asset
Cases	A Customer Service Manager can delete case header a member of an access group associated to the case with delete access	Role: Access Groups Enablement Privilege: Delete Case Header (Data) Resource: Cases
Cases	A Customer Service Manager can update case header a member of an access group associated to the case with update access	Role: Access Groups Enablement Privilege: Update Case Header (Data) Resource: Cases
Cases	A Customer Service Manager can view case header a member of an access group associated to the case	Role: Access Groups Enablement Privilege: View Case Header (Data) Resource: Cases
Conversation	A Customer Service Manager can delete conversation a member of an access group associated to the conversation with delete access	Role: Access Groups Enablement Privilege: Delete Conversation (Data) Resource: Conversation
Conversation	A Customer Service Manager can manage conversation for all crm conversations	Role: Customer Service Manager Privilege: Manage Conversation (Data) Resource: Conversation
Conversation	A Customer Service Manager can update conversation a member of an access group associated to the conversation with update access	Role: Access Groups Enablement Privilege: Update Conversation (Data) Resource: Conversation
Conversation	A Customer Service Manager can view conversation a member of an access group associated to the conversation	Role: Access Groups Enablement Privilege: View Conversation (Data) Resource: Conversation
Conversation Message	A Customer Service Manager can delete conversation message a member of an access group associated to the conversation message with delete access	Role: Access Groups Enablement Privilege: Delete Conversation Message (Data) Resource: Conversation Message
Conversation Message	A Customer Service Manager can manage conversation message for all crm collaboration messages	Role: Customer Service Manager Privilege: Manage Conversation Message (Data) Resource: Conversation Message
Conversation Message	A Customer Service Manager can update conversation message a member of an access group associated to the conversation message with update access	Role: Access Groups Enablement Privilege: Update Conversation Message (Data) Resource: Conversation Message
Conversation Message	A Customer Service Manager can view conversation message a member of an access group associated to the conversation message	Role: Access Groups Enablement Privilege: View Conversation Message (Data) Resource: Conversation Message
Deal Registration Product	A Customer Service Manager can manage deal registration product a member of an access group associated to the deal registration with update access	Role: Access Groups Enablement Privilege: Manage Deal Registration Product (Data) Resource: Deal Registration Product
Deal Registration Product	A Customer Service Manager can view deal registration product a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration Product (Data) Resource: Deal Registration Product
Deal Registration Summary	A Customer Service Manager can update deal registration approval details a member of an access group associated to the deal registration with update or full access and deal is in pending approval status	Role: Access Groups Enablement Privilege: Update Deal Registration Approval Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Customer Service Manager can update deal registration deal details a member of an access group associated to the deal registration with full access	Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Customer Service Manager can update deal registration deal details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status	Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Customer Service Manager can update deal registration opportunity details a member of an access group associated to the deal registration with full access	Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Customer Service Manager can update deal registration opportunity details a member of an access group associated to the deal registration with update access and deal is in pending approval or approved status	Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Customer Service Manager can update deal registration partner details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status and the deal is created by an internal user	Role: Access Groups Enablement Privilege: Update Deal Registration Partner Details (Data) Resource: Deal Registration Summary
Deal Registration Summary	A Customer Service Manager can view deal registration a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration (Data) Resource: Deal Registration Summary
Deal Registration Team	A Customer Service Manager can manage deal registration team a member of an access group associated to the deal registration with update access	Role: Access Groups Enablement Privilege: Manage Deal Registration Team (Data) Resource: Deal Registration Team
Deal Registration Team	A Customer Service Manager can view deal registration team a member of an access group associated to the deal registration	Role: Access Groups Enablement Privilege: View Deal Registration Team (Data) Resource: Deal Registration Team
Express Report Definitions	A Customer Service Manager can delete express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with delete access	Role: Access Groups Enablement Privilege: Delete Express Report (Data) Resource: Express Report Definitions
Express Report Definitions	A Customer Service Manager can update express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with update access	Role: Access Groups Enablement Privilege: Update Express Report (Data) Resource: Express Report Definitions
Express Report Definitions	A Customer Service Manager can view express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting	Role: Access Groups Enablement Privilege: View Express Report (Data) Resource: Express Report Definitions
Field Service Work Order	A Customer Service Manager can delete field service work order a member of an access group associated to the field service work order with delete access	Role: Access Groups Enablement Privilege: Delete Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Customer Service Manager can manage field service work order where the field service work order is standalone or associated with a service request	Role: Service Request Power User Privilege: Manage Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Customer Service Manager can update field service work order a member of an access group associated to the field service work order with update access	Role: Access Groups Enablement Privilege: Update Field Service Work Order (Data) Resource: Field Service Work Order
Field Service Work Order	A Customer Service Manager can view field service work order a member of an access group associated to the field service work order	Role: Access Groups Enablement Privilege: View Field Service Work Order (Data) Resource: Field Service Work Order
File Import Activity	A Customer Service Manager can view standard file import activity object type for all standard file import activities that are accessible for service request power user	Role: Service Request Power User Privilege: View Standard File Import Activity Object Type Resource: File Import Activity
File Import Activity	A Customer Service Manager can view standard file import mapping object type for all standard file import activities that are accessible for service request power user	Role: Service Request Power User Privilege: View Standard File Import Mapping Object Type Resource: File Import Activity
File Import Mapping	A Customer Service Manager can view standard file import mapping object type for all standard file import maps that are accessible for service request power user	Role: Service Request Power User Privilege: View Standard File Import Mapping Object Type Resource: File Import Mapping
Inbound Message Detail	A Customer Service Manager can manage inbound message for all inbound messages sent to a customer relationship management channel	Role: Service Request Power User Privilege: Manage Inbound Message (Data) Resource: Inbound Message Detail
Installed Base Asset	A Customer Service Manager can manage installed base asset for all installed base assets	Role: Customer Service Manager Privilege: Manage Installed Base Asset (Data) Resource: Installed Base Asset
Inventory Reservation	A Customer Service Manager can manage inventory reservation for the inventory organizations in which they can operate	Role: Service Request Power User Privilege: Manage Inventory Reservation (Data) Resource: Inventory Organization Parameter
Knowledge Departments	A Customer Service Manager can access content with department the service department	Role: Knowledge Home for Service Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge Departments	A Customer Service Manager can access knowledge departments the service department	Role: Customer Service Manager Privilege: Access Content with Department Resource: Knowledge Departments
Knowledge User groups	A Customer Service Manager can access knowledge user groups access to internal service user group	Role: Customer Service Manager Privilege: Access Content with User Group Resource: Knowledge User groups
Location	A Customer Service Manager can manage location for all locations in the enterprise	Role: Service Request Power User Privilege: Manage Location (Data) Resource: Location
Location	A Customer Service Manager can manage location for all reference data sets in the enterprise	Role: Service Request Power User Privilege: Manage Location (Data) Resource: Location
Loyalty Member	A Customer Service Manager can manage member all members in the enterprise	Role: Loyalty Member Services Privilege: Manage Member (Data) Resource: Loyalty Member
Loyalty Transaction	A Customer Service Manager can manage transaction all loyalty transactions in the enterprise.	Role: Loyalty Member Services Privilege: Manage Transaction (Data) Resource: Loyalty Transaction
MDF Budget	A Customer Service Manager can delete marketing budget a member of an access group associated to the mdf budget with delete access and budget status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Budget (Data) Resource: MDF Budget
MDF Budget	A Customer Service Manager can update marketing budget a member of an access group associated to the mdf budget with update access	Role: Access Groups Enablement Privilege: Update Marketing Budget (Data) Resource: MDF Budget
MDF Budget	A Customer Service Manager can view marketing budget a member of an access group associated to the mdf budget	Role: Access Groups Enablement Privilege: View Marketing Budget (Data) Resource: MDF Budget
MDF Budget Team	A Customer Service Manager can delete marketing budget team a member of an access group associated to the mdf budget with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Budget Team	A Customer Service Manager can update marketing budget team a member of an access group associated to the mdf budget with update access	Role: Access Groups Enablement Privilege: Update Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Budget Team	A Customer Service Manager can view marketing budget team a member of an access group associated to the mdf budget	Role: Access Groups Enablement Privilege: View Marketing Budget Team (Data) Resource: MDF Budget Team
MDF Claim	A Customer Service Manager can delete marketing claim a member of an access group associated to the mdf claim with delete or full access and the claim status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Claim (Data) Resource: MDF Claim
MDF Claim	A Customer Service Manager can update marketing claim approval details a member of an access group associated to the mdf claim with update or full access and the claim status is pending approval	Role: Access Groups Enablement Privilege: Update Marketing Claim Approval Details (Data) Resource: MDF Claim
MDF Claim	A Customer Service Manager can update marketing claim details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Claim Details (Data) Resource: MDF Claim
MDF Claim	A Customer Service Manager can update marketing claim partner details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Claim Partner Details (Data) Resource: MDF Claim
MDF Claim	A Customer Service Manager can view marketing claim a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim (Data) Resource: MDF Claim
MDF Claim Settlement	A Customer Service Manager can delete marketing claim settlement a member of an access group associated to the mdf claim with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	A Customer Service Manager can update marketing claim settlement a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	A Customer Service Manager can update marketing claim settlement details a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement Details (Data) Resource: MDF Claim Settlement
MDF Claim Settlement	A Customer Service Manager can view marketing claim settlement a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim Settlement (Data) Resource: MDF Claim Settlement
MDF Claim Team	A Customer Service Manager can delete marketing claim team a member of an access group associated to the mdf claim with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Claim Team	A Customer Service Manager can update marketing claim team a member of an access group associated to the mdf claim with update access	Role: Access Groups Enablement Privilege: Update Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Claim Team	A Customer Service Manager can view marketing claim team a member of an access group associated to the mdf claim	Role: Access Groups Enablement Privilege: View Marketing Claim Team (Data) Resource: MDF Claim Team
MDF Request	A Customer Service Manager can delete marketing fund request a member of an access group associated to the mdf request with delete access and the request status is draft	Role: Access Groups Enablement Privilege: Delete Marketing Fund Request (Data) Resource: MDF Request
MDF Request	A Customer Service Manager can update marketing fund request approval details a member of an access group associated to the mdf request with update or full access and the request status is pending approval	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Approval Details (Data) Resource: MDF Request
MDF Request	A Customer Service Manager can update marketing fund request details a member of an access group associated to the mdf request with update or full access and the request status is draft, returned, failed or withdrawn	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Details (Data) Resource: MDF Request
MDF Request	A Customer Service Manager can update marketing fund request partner details a member of an access group associated to the mdf request with update or full access and request is in draft, returned, failed or withdrawn status and the request is created by an internal user	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Partner Details (Data) Resource: MDF Request
MDF Request	A Customer Service Manager can view marketing fund request a member of an access group associated to the mdf request	Role: Access Groups Enablement Privilege: View Marketing Fund Request (Data) Resource: MDF Request
MDF Request Team	A Customer Service Manager can delete marketing fund request team a member of an access group associated to the mdf request with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Fund Request Team (Data) Resource: MDF Request Team
MDF Request Team	A Customer Service Manager can update marketing fund request team a member of an access group associated to the mdf request with update access	Role: Access Groups Enablement Privilege: Update Marketing Fund Request Team (Data) Resource: MDF Request Team
MDF Request Team	A Customer Service Manager can view marketing fund request team a member of an access group associated to the mdf request	Role: Access Groups Enablement Privilege: View Marketing Fund Request Team (Data) Resource: MDF Request Team
Marketing Integration Campaign	A Customer Service Manager can delete marketing integration campaign a member of an access group associated to the marketing integration campaign with delete access	Role: Access Groups Enablement Privilege: Delete Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Marketing Integration Campaign	A Customer Service Manager can update marketing integration campaign a member of an access group associated to the marketing integration campaign with update access	Role: Access Groups Enablement Privilege: Update Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Marketing Integration Campaign	A Customer Service Manager can view marketing integration campaign a member of an access group associated to the marketing integration campaign	Role: Access Groups Enablement Privilege: View Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign
Note	A Customer Service Manager can delete note a member of an access group associated to the note with delete access	Role: Access Groups Enablement Privilege: Delete Note (Data) Resource: Note
Note	A Customer Service Manager can update note a member of an access group associated to the note with update access	Role: Access Groups Enablement Privilege: Update Note (Data) Resource: Note
Note	A Customer Service Manager can view note a member of an access group associated to the note	Role: Access Groups Enablement Privilege: View Note (Data) Resource: Note
Opportunity	A Customer Service Manager can manage opportunity general profile a member of an access group associated to the opportunity with update access	Role: Access Groups Enablement Privilege: Manage Opportunity General Profile (Data) Resource: Opportunity
Opportunity	A Customer Service Manager can manage opportunity restricted profile a member of an access group associated to the opportunity with delete access	Role: Access Groups Enablement Privilege: Manage Opportunity Restricted Profile (Data) Resource: Opportunity
Opportunity	A Customer Service Manager can manage opportunity revenue a member of an access group associated to the opportunity with full access	Role: Access Groups Enablement Privilege: Manage Opportunity Revenue (Data) Resource: Opportunity
Opportunity	A Customer Service Manager can manage opportunity team a member of an access group associated to the opportunity with full access	Role: Access Groups Enablement Privilege: Manage Opportunity Team (Data) Resource: Opportunity
Opportunity	A Customer Service Manager can view opportunity a member of an access group associated to the opportunity	Role: Access Groups Enablement Privilege: View Opportunity (Data) Resource: Opportunity
Partner Profile	A Customer Service Manager can manage partner account a member of an access group associated to the partner with update access	Role: Access Groups Enablement Privilege: Manage Partner Account (Data) Resource: Partner Profile
Partner Profile	A Customer Service Manager can update partner account a member of an access group associated to the partner with update access	Role: Access Groups Enablement Privilege: Update Partner Account (Data) Resource: Partner Profile
Partner Program Enrollment	A Customer Service Manager can manage partner program enrollment a member of an access group associated to the partner program enrollment with delete access	Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Partner Program Enrollment	A Customer Service Manager can manage partner program enrollment a member of an access group associated to the partner program enrollment with update access	Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Partner Program Enrollment	A Customer Service Manager can view partner program enrollment a member of an access group associated to the partner program enrollment	Role: Access Groups Enablement Privilege: View Partner Program Enrollment (Data) Resource: Partner Program Enrollment
Price Book	A Customer Service Manager can delete price book a member of an access group associated to the price book with delete access	Role: Access Groups Enablement Privilege: Delete Price Book (Data) Resource: Price Book
Price Book	A Customer Service Manager can update price book a member of an access group associated to the price book with update access	Role: Access Groups Enablement Privilege: Update Price Book (Data) Resource: Price Book
Price Book	A Customer Service Manager can view price book a member of an access group associated to the price book	Role: Access Groups Enablement Privilege: View Price Book (Data) Resource: Price Book
Product Group	A Customer Service Manager can delete product group a member of an access group associated to the product group with delete access	Role: Access Groups Enablement Privilege: Delete Product Group (Data) Resource: Product Group
Product Group	A Customer Service Manager can update product group a member of an access group associated to the product group with update access	Role: Access Groups Enablement Privilege: Update Product Group (Data) Resource: Product Group
Product Group	A Customer Service Manager can view product group a member of an access group associated to the product group	Role: Access Groups Enablement Privilege: View Product Group (Data) Resource: Product Group
Products	A Customer Service Manager can delete product a member of an access group associated to the product with delete access	Role: Access Groups Enablement Privilege: Delete Product (Data) Resource: Products
Products	A Customer Service Manager can update product a member of an access group associated to the product with update access	Role: Access Groups Enablement Privilege: Update Product (Data) Resource: Products
Products	A Customer Service Manager can view product a member of an access group associated to the product	Role: Access Groups Enablement Privilege: View Product (Data) Resource: Products
Public Person	A Customer Service Manager can view person deferred for persons and assignments in their person and assignment security profile	Role: Use User Details Service Privilege: View Person Deferred (Data) Resource: Public Person
Sales Business Plan	A Customer Service Manager can delete sales business plan a member of an access group associated to the business plan with delete access	Role: Access Groups Enablement Privilege: Delete Sales Business Plan (Data) Resource: Sales Business Plan
Sales Business Plan	A Customer Service Manager can update sales business plan general a member of an access group associated to the business plan with update access	Role: Access Groups Enablement Privilege: Update Sales Business Plan General (Data) Resource: Sales Business Plan
Sales Business Plan	A Customer Service Manager can update sales business plan status a member of an access group associated to the business plan with full access	Role: Access Groups Enablement Privilege: Update Sales Business Plan Status (Data) Resource: Sales Business Plan
Sales Business Plan	A Customer Service Manager can view sales business plan a member of an access group associated to the business plan	Role: Access Groups Enablement Privilege: View Sales Business Plan (Data) Resource: Sales Business Plan
Sales Business Plan Team	A Customer Service Manager can manage sales business plan team a member of an access group associated to the business plan with full access	Role: Access Groups Enablement Privilege: Manage Sales Business Plan Team (Data) Resource: Sales Business Plan Team
Sales Competitor	A Customer Service Manager can manage sales competitor a member of an access group associated to the sales competitor with update access	Role: Access Groups Enablement Privilege: Manage Sales Competitor (Data) Resource: Sales Competitor
Sales Competitor	A Customer Service Manager can view sales competitor a member of an access group associated to the sales competitor	Role: Access Groups Enablement Privilege: View Sales Competitor (Data) Resource: Sales Competitor
Sales Contests	A Customer Service Manager can delete sales contest a member of an access group associated to the contest with delete access	Role: Access Groups Enablement Privilege: Delete Sales Contest (Data) Resource: Sales Contests
Sales Contests	A Customer Service Manager can update sales contest a member of an access group associated to the contest with update access	Role: Access Groups Enablement Privilege: Update Sales Contest (Data) Resource: Sales Contests
Sales Contests	A Customer Service Manager can view sales contest a member of an access group associated to the contest	Role: Access Groups Enablement Privilege: View Sales Contest (Data) Resource: Sales Contests
Sales Forecast	A Customer Service Manager can delete sales forecast participants a member of an access group associated to the sales forecast with delete access	Role: Access Groups Enablement Privilege: Delete Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast	A Customer Service Manager can update sales forecast participants a member of an access group associated to the sales forecast with update access	Role: Access Groups Enablement Privilege: Update Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast	A Customer Service Manager can view sales forecast participants a member of an access group associated to the sales forecast with read access	Role: Access Groups Enablement Privilege: View Sales Forecast Participants (Data) Resource: Sales Forecast
Sales Forecast Item	A Customer Service Manager can manage sales forecast item a member of an access group associated to the territory forecast with full access	Role: Access Groups Enablement Privilege: Manage Sales Forecast Item (Data) Resource: Sales Forecast Item
Sales Forecast Participant	A Customer Service Manager can manage sales forecast participant a member of an access group associated to the territory forecast with full access	Role: Access Groups Enablement Privilege: Manage Sales Forecast Participant (Data) Resource: Sales Forecast Participant
Sales Goal Participants	A Customer Service Manager can delete sales goal participants a member of an access group associated to the goal participant with delete access	Role: Access Groups Enablement Privilege: Delete Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goal Participants	A Customer Service Manager can update sales goal participants a member of an access group associated to the goal participant with update access	Role: Access Groups Enablement Privilege: Update Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goal Participants	A Customer Service Manager can view sales goal participants a member of an access group associated to the goal participant	Role: Access Groups Enablement Privilege: View Sales Goal Participants (Data) Resource: Sales Goal Participants
Sales Goals	A Customer Service Manager can delete sales goal a member of an access group associated to the goal with delete access	Role: Access Groups Enablement Privilege: Delete Sales Goal (Data) Resource: Sales Goals
Sales Goals	A Customer Service Manager can update sales goal a member of an access group associated to the goal with update access	Role: Access Groups Enablement Privilege: Update Sales Goal (Data) Resource: Sales Goals
Sales Goals	A Customer Service Manager can view sales goal a member of an access group associated to the goal	Role: Access Groups Enablement Privilege: View Sales Goal (Data) Resource: Sales Goals
Sales KPI	A Customer Service Manager can delete sales kpi a member of an access group associated to the kpi with delete access	Role: Access Groups Enablement Privilege: Delete Sales KPI (Data) Resource: Sales KPI
Sales KPI	A Customer Service Manager can update sales kpi a member of an access group associated to the kpi with update access	Role: Access Groups Enablement Privilege: Update Sales KPI (Data) Resource: Sales KPI
Sales KPI	A Customer Service Manager can view sales kpi a member of an access group associated to the kpi	Role: Access Groups Enablement Privilege: View Sales KPI (Data) Resource: Sales KPI
Sales Lead	A Customer Service Manager can convert sales lead a member of an access group associated to the sales lead with full access	Role: Access Groups Enablement Privilege: Convert Sales Lead (Data) Resource: Sales Lead
Sales Lead	A Customer Service Manager can delete sales lead a member of an access group associated to the sales lead with delete access	Role: Access Groups Enablement Privilege: Delete Sales Lead (Data) Resource: Sales Lead
Sales Lead	A Customer Service Manager can update sales lead a member of an access group associated to the sales lead with update access	Role: Access Groups Enablement Privilege: Update Sales Lead (Data) Resource: Sales Lead
Sales Lead	A Customer Service Manager can view sales lead a member of an access group associated to the sales lead	Role: Access Groups Enablement Privilege: View Sales Lead (Data) Resource: Sales Lead
Sales Objective	A Customer Service Manager can delete sales objective a member of an access group associated to the sales business plan with delete access	Role: Access Groups Enablement Privilege: Delete Sales Objective (Data) Resource: Sales Objective
Sales Objective	A Customer Service Manager can update sales objective attainment a member of an access group associated to the sales business plan with full access	Role: Access Groups Enablement Privilege: Update Sales Objective Attainment (Data) Resource: Sales Objective
Sales Objective	A Customer Service Manager can update sales objective general a member of an access group associated to the sales business plan with update access	Role: Access Groups Enablement Privilege: Update Sales Objective General (Data) Resource: Sales Objective
Sales Objective	A Customer Service Manager can view sales objective a member of an access group associated to the sales business plan	Role: Access Groups Enablement Privilege: View Sales Objective (Data) Resource: Sales Objective
Sales Objects	A Customer Service Manager can view standard file import export object type for all standard file import export objects that are accessible for service request power user	Role: Service Request Power User Privilege: View Standard File Import Export Object Type Resource: Sales Objects
Sales Objects	A Customer Service Manager can view standard file import mapping object type for all standard file import export objects that are accessible for service request power user	Role: Service Request Power User Privilege: View Standard File Import Mapping Object Type Resource: Sales Objects
Sales Order	A Customer Service Manager can view sales order a member of an access group associated to the sales order	Role: Access Groups Enablement Privilege: View Sales Order (Data) Resource: Sales Order
Sales Quota Plan	A Customer Service Manager can view sales quota plan a member of an access group associated to the sales quota plan with read access	Role: Access Groups Enablement Privilege: View Sales Quota Plan (Data) Resource: Sales Quota Plan
Sales Resource Quota	A Customer Service Manager can manage sales resource quota a member of an access group associated to the sales resource quota with delete access	Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Resource Quota	A Customer Service Manager can manage sales resource quota a member of an access group associated to the sales resource quota with update access	Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Resource Quota	A Customer Service Manager can view sales resource quota a member of an access group associated to the sales resource quota with read access	Role: Access Groups Enablement Privilege: View Sales Resource Quota (Data) Resource: Sales Resource Quota
Sales Territory	A Customer Service Manager can manage sales territory a member of an access group associated to the sales territory with delete access	Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory
Sales Territory	A Customer Service Manager can manage sales territory a member of an access group associated to the sales territory with update access	Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory
Sales Territory	A Customer Service Manager can view sales territory a member of an access group associated to the sales territory with read access	Role: Access Groups Enablement Privilege: View Sales Territory (Data) Resource: Sales Territory
Sales Territory Proposal	A Customer Service Manager can manage sales territory proposal a member of an access group associated to the sales territory proposal with delete access	Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Sales Territory Proposal	A Customer Service Manager can manage sales territory proposal a member of an access group associated to the sales territory proposal with update access	Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Sales Territory Proposal	A Customer Service Manager can view sales territory proposal a member of an access group associated to the sales territory proposal with read access	Role: Access Groups Enablement Privilege: View Sales Territory Proposal (Data) Resource: Sales Territory Proposal
Self Service Registration	A Customer Service Manager can manage self service registration for all self service registrations	Role: Service Request Power User Privilege: Manage Self Service Registration (Data) Resource: Self Service Registration
Self Service Role	A Customer Service Manager can manage self service role for all self service roles	Role: Service Request Power User Privilege: Manage Self Service Role (Data) Resource: Self Service Role
Self Service User	A Customer Service Manager can manage self service user for all self service users	Role: Service Request Power User Privilege: Manage Self Service User (Data) Resource: Self Service User
Service Assignment Queue	A Customer Service Manager can manage service queue for all customer relationship management service queues	Role: Service Request Power User Privilege: Manage Service Queue (Data) Resource: Service Assignment Queue
Service Category	A Customer Service Manager can delete service category a member of an access group associated to the service category with delete access	Role: Access Groups Enablement Privilege: Delete Service Category (Data) Resource: Service Category
Service Category	A Customer Service Manager can manage service category for all customer relationship management service categories	Role: Service Request Power User Privilege: Manage Service Category (Data) Resource: Service Category
Service Category	A Customer Service Manager can update service category a member of an access group associated to the service category with update access	Role: Access Groups Enablement Privilege: Update Service Category (Data) Resource: Service Category
Service Category	A Customer Service Manager can view service category a member of an access group associated to the service category	Role: Access Groups Enablement Privilege: View Service Category (Data) Resource: Service Category
Service Interaction Header	A Customer Service Manager can manage service interaction for all crm interactions	Role: Conversation Message Management Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header
Service Interaction Header	A Customer Service Manager can manage service interaction for all crm interactions	Role: Service Request Power User Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header
Service Profile	A Customer Service Manager can delete service profile a member of an access group associated to the service profile with delete access	Role: Access Groups Enablement Privilege: Delete Service Profile (Data) Resource: Service Profile
Service Profile	A Customer Service Manager can manage service profile for all service profiles	Role: Service Profile Management Privilege: Manage Service Profile (Data) Resource: Service Profile
Service Profile	A Customer Service Manager can update service profile a member of an access group associated to the service profile with update access	Role: Access Groups Enablement Privilege: Update Service Profile (Data) Resource: Service Profile
Service Profile	A Customer Service Manager can view service profile a member of an access group associated to the service profile	Role: Access Groups Enablement Privilege: View Service Profile (Data) Resource: Service Profile
Service Profile	A Customer Service Manager can view service profile for all service profiles	Role: Service Request Power User Privilege: View Service Profile (Data) Resource: Service Profile
Service Request Header	A Customer Service Manager can delete service request header a member of an access group associated to the service request with delete access	Role: Access Groups Enablement Privilege: Delete Service Request Header (Data) Resource: Service Request Header
Service Request Header	A Customer Service Manager can update service request header a member of an access group associated to the service request with update access	Role: Access Groups Enablement Privilege: Update Service Request Header (Data) Resource: Service Request Header
Service Request Header	A Customer Service Manager can view service request header a member of an access group associated to the service request	Role: Access Groups Enablement Privilege: View Service Request Header (Data) Resource: Service Request Header
Service Request Message	A Customer Service Manager can delete service request message a member of an access group associated to the sr message with delete access	Role: Access Groups Enablement Privilege: Delete Service Request Message (Data) Resource: Service Request Message
Service Request Message	A Customer Service Manager can manage service request message for all service request messages	Role: Service Request Power User Privilege: Manage Service Request Message (Data) Resource: Service Request Message
Service Request Message	A Customer Service Manager can update service request message a member of an access group associated to the sr message with update access	Role: Access Groups Enablement Privilege: Update Service Request Message (Data) Resource: Service Request Message
Service Request Message	A Customer Service Manager can view service request message a member of an access group associated to the sr message	Role: Access Groups Enablement Privilege: View Service Request Message (Data) Resource: Service Request Message
Service Request Resource	A Customer Service Manager can manage service request resource for all service request resources	Role: Service Request Power User Privilege: Manage Service Request Resource (Data) Resource: Service Request Resource
Smart Text	A Customer Service Manager can manage smart text all customer relationship management smart texts	Role: Service Request Power User Privilege: Manage Smart Text (Data) Resource: Smart Text
Subscription	A Customer Service Manager can manage subscription a member of an access group associated to the subscription with delete access	Role: Access Groups Enablement Privilege: Manage Subscription (Data) Resource: Subscription
Subscription	A Customer Service Manager can update subscription a member of an access group associated to the subscription with update access	Role: Access Groups Enablement Privilege: Update Subscription (Data) Resource: Subscription
Subscription	A Customer Service Manager can view subscription a member of an access group associated to the subscription	Role: Access Groups Enablement Privilege: View Subscription (Data) Resource: Subscription
Survey	A Customer Service Manager can view survey for all customer relationship management surveys	Role: Service Request Power User Privilege: View Survey (Data) Resource: Survey
Survey Request	A Customer Service Manager can manage survey request where they or their subordinate is the owner of the survey request	Role: Service Request Power User Privilege: Manage Survey Request (Data) Resource: Survey Request
Trading Community Contact Preference	A Customer Service Manager can manage trading community legal contact preference a member of an access group associated to contact preferences.	Role: Access Groups Enablement Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Contact Preference
Trading Community Duplicate Identification Batch	A Customer Service Manager can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with delete access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Identification Batch	A Customer Service Manager can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Identification Batch	A Customer Service Manager can view trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with view access	Role: Access Groups Enablement Privilege: View Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch
Trading Community Duplicate Resolution Request	A Customer Service Manager can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with delete access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Duplicate Resolution Request	A Customer Service Manager can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Duplicate Resolution Request	A Customer Service Manager can view trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with view access	Role: Access Groups Enablement Privilege: View Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request
Trading Community Party	A Customer Service Manager can manage sales party a member of an access group associated to the account with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can manage sales party a member of an access group associated to the contact with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can manage sales party a member of an access group associated to the household with full access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can manage sales party a member of an access group associated to the partner contact with delete access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can manage sales party a member of an access group associated to the partner contact with update access	Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can update sales party a member of an access group associated to the account with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can update sales party a member of an access group associated to the account with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can update sales party a member of an access group associated to the contact with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can update sales party a member of an access group associated to the contact with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can update sales party a member of an access group associated to the household with delete access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can update sales party a member of an access group associated to the household with update access	Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view sales party a member of an access group associated to the account	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view sales party a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view sales party a member of an access group associated to the household	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view sales party a member of an access group associated to the partner	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view sales party a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view sales party a member of an access group associated to the sales competitor	Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view trading community contact a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view trading community contact a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view trading community person for all resources in the enterprise	Role: Resource Privilege: View Trading Community Person (Data) Resource: Trading Community Party
Trading Community Party	A Customer Service Manager can view trading community resource a member of an access group associated to the resource	Role: Access Groups Enablement Privilege: View Trading Community Resource (Data) Resource: Trading Community Party
Trading Community Relationship	A Customer Service Manager can view trading community relationship a member of an access group associated to the account	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Customer Service Manager can view trading community relationship a member of an access group associated to the contact	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Customer Service Manager can view trading community relationship a member of an access group associated to the household	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Relationship	A Customer Service Manager can view trading community relationship a member of an access group associated to the partner contact	Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship
Trading Community Resource Note	A Customer Service Manager can view trading community resource notes for all resource notes	Role: Resource Privilege: View Trading Community Resource Notes (Data) Resource: Trading Community Resource Note
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource address a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Address (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource address for their addresses	Role: Resource Privilege: Manage Trading Community Resource Address (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource contact point information a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource contact point information for their contacts	Role: Resource Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource skill a member of an access group associated to the resource with update access	Role: Access Groups Enablement Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource skill for the resource skills of persons who they manage	Role: Resource Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can manage trading community resource skill for their resource skills	Role: Resource Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can remove trading community resource a member of an access group associated to the resource with delete access	Role: Access Groups Enablement Privilege: Remove Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can update trading community resource a member of an access group associated to the resource with full access	Role: Access Groups Enablement Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile
Trading Community Resource Profile	A Customer Service Manager can update trading community resource for their resource record	Role: Resource Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile