Internal Help Desk Administrator (Job Role)
Individual responsible for managing setup and configuration for Internal Help Desks.
Role Hierarchy
The Internal Help Desk Administrator job role directly and indirectly inherits these roles.
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Internal Help Desk Administrator
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Access Groups Enablement
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Conversation Message Administration
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Internal Service Request Administration
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Application Deployment Administration
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Application Implementation Management
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Functional Setups
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Resource Administration
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Application World Reference Administration
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Manage Users
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Manage User Account
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Edit User Name
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Manage User Roles
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Use REST Service - Public Workers Read Only
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Use User Details Service
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Resource Organization Administration
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Resource Team Administration
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Interview Definition Authoring
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Interview Definition Managing
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Interview Definition Publishing
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Interview Definition Viewing
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Service Generative AI User
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Upload data for Assignment Rule Import
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Upload data for Message Import
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Duties
This table lists the duties assigned directly and indirectly to the Internal Help Desk Administrator job role.
Duty Role | Description |
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Access Groups Enablement |
Enables the Access Groups functionality. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
Functional Setups |
Uses the functional user overview, and assigned tasks, and task lists. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Interview Definition Authoring |
Manage access for authoring Interview definitions. |
Interview Definition Managing |
Manage access for deleting and forcing checkout of Interview definitions. |
Interview Definition Publishing |
Manage access for publishing and unpublishing Interview definitions. |
Interview Definition Viewing |
Manage access for viewing Interview definitions. |
Manage User Account |
Manages user roles. |
Manage Users |
Creates and updates users and assigns roles to users. |
Resource Administration |
Administers resource information. |
Resource Organization Administration |
Administers resource organizations. |
Resource Team Administration |
Defines resource teams. |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Upload data for Assignment Rule Import |
Allows to upload data file to import Assignment Rule related data. |
Upload data for Message Import |
Allows to upload data file to import message related data. |
Aggregate Privileges
This table lists aggregate privileges assigned directly and indirectly to the Internal Help Desk Administrator job role.
Aggregate Privilege | Description |
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Edit User Name |
Updates the user name associated with a person. |
Manage User Roles |
Allows management of user roles assignments. |
Use REST Service - Public Workers Read Only |
Allows the user to call the GET method associated with the Public Workers REST Service. |
Use User Details Service |
Creates or updates users during person synchronizations. |
Privileges
This table lists privileges granted to duties of the Internal Help Desk Administrator job role.
Granted Role | Granted Role Description | Privilege | Privilege Description |
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Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Activate Optional Enterprise Application |
Allows activating optional enterprise applications. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Manage Application Instance |
Allows management of application instances. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Manage Application Portlet Registration |
Allows management of application portlet registration. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Manage Database |
Allows management of databases. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Manage Deployed Domain |
Allows management of deployed domains. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Manage Enterprise Environment |
Allows management of enterprise environments. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Review Topology Hierarchy |
Allows review of topology hierarchies for enterprise applications. |
Application Deployment Administration |
Manages application instance configurations and enterprise applications. |
Setup and Maintain Applications |
Allows access to the Setup and Maintenance work area. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Configure Oracle Fusion Applications Offering |
Allows configuration of offerings and functional areas that will be implemented in the current environment. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Gather Implementation Requirements |
Allows management of the Gather Implementation Requirements page. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Manage Implementation Project |
Allows management of the implementation project, selection of offerings and features, assignment of task owners. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Review Applications Offering |
Provides access to the Getting Started page. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Review Implementation Project Overview |
Allows access to the Overview page for implementation projects. |
Application Implementation Management |
Manages implementation projects. Also responsible for assigning task owners, but does not perform setup tasks. |
Setup and Maintain Applications |
Allows access to the Setup and Maintenance work area. |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference Currency |
Manage currencies used by applications. |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference ISO Language |
Manage ISO Languages used by applications. |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference Industry |
Manage Industries used by applications |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference Language |
Manage Languages used by applications |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference Natural Language |
Manage Natural Languages used by applications |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference Territory |
Manage Territories used by applications |
Application World Reference Administration |
Manages application reference industry, territory, time zone, currency, and language, including natural and ISO language. |
Manage Application Reference Timezone |
Manage Timezones used by applications |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
Delete Conversation Message |
Allows user to delete a message in a conversation. |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
Manage Outbound Message |
Allows a user to create, update, delete and view outbound messages. |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
Participate in Collaboration Conversation |
Allows a user to participate in a collaboration conversation. |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
Participate in Customer Conversation |
Allows a user to participate in a customer conversation. |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
Use REST Service to View All Workers |
Allows the user to view all workers using REST API. |
Conversation Message Administration |
Has complete conversation message management capabilities including create messages, reply to messages, change a reply to ready to send status and delete a message. |
View Conversation Message |
Allows a user to view a conversation message. |
Functional Setups |
Uses the functional user overview, and assigned tasks, and task lists. |
Execute Setup Tasks |
Allows setup task execution and searching of tasks and tasks lists. |
Functional Setups |
Uses the functional user overview, and assigned tasks, and task lists. |
Review Applications Offering |
Provides access to the Getting Started page. |
Functional Setups |
Uses the functional user overview, and assigned tasks, and task lists. |
Review Setups Functional User Overview |
Allows access to the Assigned Implementation Tasks page. |
Functional Setups |
Uses the functional user overview, and assigned tasks, and task lists. |
Setup and Maintain Applications |
Allows access to the Setup and Maintenance work area. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Access Partner Media Toolbar |
Allows access to the partner media toolbar |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Administer Sandbox |
Allows administration of all sandboxes. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Administer SmartText |
Allows the user to administer SmartText. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Assign Internal Service Request |
Allows manual assignment of ISR service request to a resource. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Assign Internal Service Request to Queue |
Allows manual assignment of ISR service request to a service queue. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Configure Help Desk Dashboard |
Allows the user to create, update and delete custom help desk infolets. The out of the box application defined infolets cannot be edited or deleted. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Configure Setup UI |
Allows configuration of setup UI |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Action Plan |
Allows creation of an Action Plan. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Activity |
Allows creating activities. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Article |
Not Available |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Internal Service Request |
Allows creation of an ISR service request. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Maintenance Work Request |
Allows the user to create a maintenance work request. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Object Link |
Allows the user to create an object link. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Create Tag |
Allows the user to create tags. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Delete Activity |
Allows deleting activities. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Delete Internal Service Request |
Allows deleting of an ISR service request. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Delete Internal Service Request Attachment |
Allows deleting an attachment from an ISR SR or ISR SR message. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Delete Object Link |
Allows the user to delete an object link. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Edit Action Plan |
Allows edit of an Action Plan. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Edit Internal Service Request |
Allows editing of an ISR service request. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Edit Workflows |
Allows creating, editing and reading of workflow automations. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Export Workspace Data |
Allows users to export data in Workspace |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Get Enterprise Assets by Service |
Allows the query of enterprise asset details using a service. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Comparison Processes |
Allows management of comparison processes |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Configuration Packages |
Allows management of configuration packages. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Data Visualization Configuration |
Allows creation, modification and deletion of data visualization configurations either through UI pages or through REST service calls. For example, a data visualization could be configured to be displayed as a Bar chart. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Extensible Object |
Allows the extension of the base application using the CRM Application Composer. Includes the ability to manage custom objects, as well as the ability to manage business events and e-mail templates, and custom subject areas for reporting. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Inbound Message |
Allows create, update, delete and view of inbound messages |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Interactive List Saved Search |
Allows configuring interactive lists saved search |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Internal Help Desk Service Queues |
Allows the user to manage internal help desk queues and queue memberships. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Internal SR Team Members |
Allows adding/removing a team member from an ISR service request. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Omnichannel Capacities |
Allows defining the maximum number of active objects or interactions assigned to a user. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Omnichannel Presence and Availability |
Allows management of the omnichannel availability for new work, presence menu and indicator. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Outbound Message |
Allows a user to create, update, delete and view outbound messages. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Product Groups |
Allows management of product groups and their attributes, lookups, mapping, profile options, templates and usages. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Scheduled Processes |
Allows managment of Scheduled Processes |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Sensing Agent |
Allows administrator access to configure the sensingAgent REST service for the Oracle Assistant component embedded in Oracle Inside Sales application. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Service Queues |
Allows management of service queues and queue memberships. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Setup Data Export and Import Processes |
Allows management of the setup data export and import processes. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Signature |
Allows the user to create or update a personal signature. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Smart Actions |
Allows access to Smart Actions Framework REST operations. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage SmartText |
Allows creation, update and delete of a SmartText. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Manage Tags |
Allows the administrator to manage tags. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Perform Quick Setup |
Allows performing quick setup to speed up application implementation |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Personalize Analytics Dashboard Display |
Allows create, update and delete of custom CX service infolets. Also, allows show/hide and rearrange the display order of the infolets. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Personalize Help Desk Dashboard |
Allows the user to show/hide and rearrange the display order of the help desk infolets. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Publish SmartText |
Allows scope of SmartText to be set to GLOBAL so that all users can view/use it. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Receive Browser Notifications |
Allows users to receive browser notifications from the notification framework. If notifications have links to objects, you will need appropriate privilege to view the object. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Run CRM Export Process |
This privilege would grant a user the ability to schedule CRM object to export to a file |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Run File Import Scheduler |
Allows scheduling and monitoring the process that schedules file import activities. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Run Purge Batch Assignment Information Process |
Allows scheduling and monitoring of the process to purge the batch assignment data. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Schedule Service Jobs |
Allows scheduling of service related jobs, such as, closing of old service requests |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Set Up CRM Objects for Export |
This privilege would grant a user the ability to register CRM objects for Export |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Set Up File Import Activity |
Allows creating and maintaining import activities that contain process criteria, file mapping, and schedule to import external files containing business objects, such as customers and contacts, into staging tables. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Set Up File Import Object and Mapping |
Allows reviewing and registering business objects, such as sales leads and opportunities, intended for import from external files. Also allows creating and maintaining maps of external source file columns to target staging table columns for use in importing those business objects, such as sales leads, customers, contacts, and sales catalogs. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Setup Action Plan |
Allows action plan setup. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Setup Object Links |
Allows the user to setup object links. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Setup Omnichannel |
Allows the administration of channel instances and defining presentation and labeling for Availability Groups. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Setup Service |
Allows Service application setup |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Setup Service Assignment |
Allows Service application assignment setup |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Setup Survey Integration Framework Template |
Allows the user to setup survey integration framework. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Submit Export Setup Data Process |
Secures the setup data export process. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Submit Import Setup Data Process |
Secures the setup data import process. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Update Activity |
Allows editing activities. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Update Internal Service Request Business Unit |
Allows updating the business unit on an ISR service request. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
Use SmartText |
Allows using SmartText. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Action Plan |
Allows viewing of an Action Plan. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Activity |
Allows viewing activities. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Adaptive Search Workspace |
Allows users to view and access workspace powered by adaptive search |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Administration Link |
Privilege to view administration link in UI shell |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Agent Internal Help Desk |
Allows viewing of ISR Agent Help Desk. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Audit History |
Allows to view the audit history of all the business object attributes enabled for auditing. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Chat Transcript |
Allows the user to view chat transcripts. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Internal Service Request |
Allows viewing of ISR service request(s). |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Internal Service Request Agent Dashboard |
Allows viewing of the ISR service representative dashboard. The dashboard contains analytical reports on service objects. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Internal Service Request Manager Dashboard |
Allows viewing of the ISR service manager dashboard. The dashboard contains analytical reports on service objects. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Named Routes |
Allows viewing and grouping all functional navigation flows across channels into a single name |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Navigator Menu |
Allows viewing navigator metadata information |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Object Link |
Allows the user to view an object link. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Sales Organization |
Allows viewing of the sales organization. |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Sensing Agent |
Allows access to the sensingAgent REST service for the Oracle Assistant component embedded in Oracle Inside Sales application |
Internal Service Request Administration |
Manages all aspects of Internal service requests. In addition, can manage queues and administer the Internal Help Desk service application, including setup. |
View Smart Actions |
Allows read and view access to Smart Actions Framework data. |
Interview Definition Authoring |
Manage access for authoring Interview definitions. |
Check-in Interview Definitions |
Allow access to check-in Interview definitions. |
Interview Definition Authoring |
Manage access for authoring Interview definitions. |
Check-out Interview Definitions |
Allow access to check-out Interview definitions. |
Interview Definition Authoring |
Manage access for authoring Interview definitions. |
Copy Interview Definitions |
Allow access to copy Interview definitions. |
Interview Definition Authoring |
Manage access for authoring Interview definitions. |
Create Interview Definitions |
Allow access to create Interview definitions. |
Interview Definition Authoring |
Manage access for authoring Interview definitions. |
Update Interview Definitions |
Allow access to update Interview definitions. |
Interview Definition Managing |
Manage access for deleting and forcing checkout of Interview definitions. |
Change Interview Definition Owner |
Allow access to change the owner of Interview definitions. |
Interview Definition Managing |
Manage access for deleting and forcing checkout of Interview definitions. |
Delete Interview Definitions |
Allow access to delete Interview definitions. |
Interview Definition Managing |
Manage access for deleting and forcing checkout of Interview definitions. |
Force Checkout Interview Definitions |
Allow access to force checkout Interview definitions. |
Interview Definition Publishing |
Manage access for publishing and unpublishing Interview definitions. |
Publish Interview Definitions |
Allow access to publish Interview definitions. |
Interview Definition Publishing |
Manage access for publishing and unpublishing Interview definitions. |
Unpublish Interview Definitions |
Allow access to unpublish Interview definitions. |
Interview Definition Viewing |
Manage access for viewing Interview definitions. |
View Interview Definitions |
Allow access to view the Interviews menu item and Interviews page. |
Manage User Account |
Manages user roles. |
Copy Personal Data to LDAP |
Allows copy of worker personal data to LDAP |
Manage User Account |
Manages user roles. |
Manage User Account |
Allows access to Manage User Account. |
Manage User Account |
Manages user roles. |
Manage User Account and My Account |
Allows access to the page components that are common to My Account and Manage User Account. |
Manage User Account |
Manages user roles. |
Reset Password |
Allows reset password links to be emailed to users. |
Manage Users |
Creates and updates users and assigns roles to users. |
Manage User Details |
Allows management of user account information. |
Resource Administration |
Administers resource information. |
Add Trading Community Resource to My Social Network |
Allows the addition of a resource to their social network. |
Resource Administration |
Administers resource information. |
Administer Sandbox |
Allows administration of all sandboxes. |
Resource Administration |
Administers resource information. |
Contact Trading Community Resource |
Allows emailing, calling, and instant messenging a resource. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
Edit Trading Community Resource Profile |
Allows the update of resource profile information. If assigning, also assign the ability to view the trading community resource profile. |
Resource Administration |
Administers resource information. |
Enter Trading Community Resource Information |
Allows the specification of resource information. |
Resource Administration |
Administers resource information. |
Identify Trading Community Person as a Trading Community Resource |
Allows the identification of existing people as resources. |
Resource Administration |
Administers resource information. |
Manage All Application Profile Values |
Allows management of all application profile option settings and values at various levels to control application behavior. |
Resource Administration |
Administers resource information. |
Manage Application Attachment Category |
Manage application attachment categories |
Resource Administration |
Administers resource information. |
Manage Application Attachment Entity |
Manage application attachment entities |
Resource Administration |
Administers resource information. |
Manage Application Common Lookup |
Not Available |
Resource Administration |
Administers resource information. |
Manage Application Data Security Policy |
Allows management of security policies that restrict access to functions and data, such as preventing particular values from being accessed in a chart of account segment. |
Resource Administration |
Administers resource information. |
Manage Application Database Resource |
Manage application database resources for data security |
Resource Administration |
Administers resource information. |
Manage Application Descriptive Flexfield |
Allows management of application descriptive flexfields. |
Resource Administration |
Administers resource information. |
Manage Application Extensible Flexfield |
Manage implementation of the Extensible Flexfield feature on a given entity. |
Resource Administration |
Administers resource information. |
Manage Application Flexfield Value Set |
Allows management of value sets to validate the content of a flexfield segment. Value sets provide declarative validation for use in applications flexfield attributes and key segments. |
Resource Administration |
Administers resource information. |
Manage Application Message |
Manage an end-user message, shown in the User Interface. Messages can have different types, such as Error, Warning, Information. Messages are translated and can be re-used across products. Exampe: "File not found", "Table '&TABLE' does not exist". |
Resource Administration |
Administers resource information. |
Manage Application Profile Category |
Manage application profile option categories |
Resource Administration |
Administers resource information. |
Manage Application Profile Option |
Manage Application Profile Options: Manage the level the value can be changed |
Resource Administration |
Administers resource information. |
Manage Application Reference Data Set |
Manage Application Reference Data set. Maintain reference data set attributes. |
Resource Administration |
Administers resource information. |
Manage Application Reference Data Set Assignment |
Manage Application Reference Data Set Assignments. Create and edit reference data set assignments. |
Resource Administration |
Administers resource information. |
Manage Application Set-Enabled Lookup |
Manage sub-type entities stored in the Application Set-Enabled Lookup entity. Lookup Types are lists of values such as Days of the Week or Yes/No which can be used to validate column values. |
Resource Administration |
Administers resource information. |
Manage Application Standard Lookup |
Manage sub-type entities stored in the Application Standard Lookup Values entity. Lookup Types are lists of values such as "Days of the Week" or "Yes/No" which can be used to validate columns values. |
Resource Administration |
Administers resource information. |
Manage Application Taxonomy |
Manage hierarchical classification of Applications Taxonomy tree. A node in the Application Taxonomy Tree can be a Product Line, Product Family, Product or Logical Business Area. |
Resource Administration |
Administers resource information. |
Manage Customer Data Management Foundation Custom Objects |
Allows access to custom objects in Customer Data Management Foundation. |
Resource Administration |
Administers resource information. |
Manage Goal Management Notifications |
Manage Goal Management Notifications |
Resource Administration |
Administers resource information. |
Manage My Application Profile Values |
Manage My Application Profile Values. Access to manage profile values at the user level. |
Resource Administration |
Administers resource information. |
Manage Person Talent Profile |
Allows management of talent profile for a person. |
Resource Administration |
Administers resource information. |
Manage Talent Education Establishment |
Allows management of talent educational establishments. |
Resource Administration |
Administers resource information. |
Manage Talent Notifications |
Allows management of talent management notifications. |
Resource Administration |
Administers resource information. |
Manage Talent Profile Content Item |
Allows management of talent profile content items. |
Resource Administration |
Administers resource information. |
Manage Talent Profile Rating Model |
Allows management of talent profile rating models. |
Resource Administration |
Administers resource information. |
Manage Talent Profile Sources |
Allows management of talent profile subscribers. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource |
Allows the specification of resources for any employees or partner members who are to be associated to leads, opportunities, and territories and given sales credits or compensated for that work. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Address |
Allows the management of resource addresses. If assigning, also assign the ability to view the trading community resource address. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Contact Information |
Allows the management of resource contact information. If assigning, also assign the ability to view the trading community resource contact information. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource History |
Allows the management of resource historical information. If assigning, also assign the ability to view the trading community resource history. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Lookups |
Allows the specification of lookup values that provide choices when defining resources, such as party usages available for resources. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Note |
Allows the specification of resource notes. If assigning also assign the ability to view the trading community resource note. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Note Descriptive Flexfields |
Allows the specification of additional fields which enter and track information that is not otherwise captured. Descriptive flexfields can be validated and dependent on other values entered in other areas of the page. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Note Type |
Allows the specification of note types, such as person details, to categorize notes entered for resources. When mapped, note type values are limited to resources. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Note Type Mapping |
Allows the specification of the mapping that provides a tailored list of note type values for resources. When no mapping is specified, note type values mapped to the object Note are used. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Organization Memberships |
Allows the specification of resource organization members. If assigning, also assign the ability to view the trading community resource organization memberships. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Role Assignments |
Allows the management of resource role assignments. If assigning also assign the ability to view the trading community resource role assignments. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Sales Representative Information |
Allows the management of resource saleperson setup information. If assigning, also assign the ability to view the trading community resource sales representative information. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Skills |
Allows the management of resource skills information. If assigning, also assign the ability to view the trading community resource skills. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Social Network |
Allows the management of a resource social network. If assigning, also assign the ability to view the trading community resource social network. |
Resource Administration |
Administers resource information. |
Manage Trading Community Resource Team Memberships |
Allows the management of resource team members. If assigning also assign the ability to view the trading community resource team memberships. |
Resource Administration |
Administers resource information. |
Remove Trading Community Resource |
Allows the removal of resources. |
Resource Administration |
Administers resource information. |
Reset Password |
Allows reset password links to be emailed to users. |
Resource Administration |
Administers resource information. |
Search Trading Community Resource |
Allows the search of resources. |
Resource Administration |
Administers resource information. |
Upload Trading Community Resource Picture |
Allows the upload of resource pictures. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Administration Link |
Privilege to view administration link in UI shell |
Resource Administration |
Administers resource information. |
View Trading Community Resource Address |
Allows viewing of resource addresses. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Administration Detail Information |
Allows viewing of resource administration setup information. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Collaboration Information |
Allows viewing of resource social network information. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Contact Information |
Allows viewing of resource contact information. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Details |
Allows viewing of resource basic information, such as name, primary phone, primary address, and primary e-mail. |
Resource Administration |
Administers resource information. |
View Trading Community Resource History |
Allows viewing of archived resource information. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Note |
Allows viewing of resource notes. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Organization Memberships |
Allows viewing of sales, marketing, and partner organization information. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Overview Information |
Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Profile |
Allows viewing of resource profile information. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Role Assignments |
Allows viewing of resource role assignments. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Sales Representative Information |
Allows viewing of salesperson setup information, such as sales credits. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Skills |
Allows viewing of resource skills information, such as language, competencies, and product expertise. If assigning, also assign the ability to view trading community resource details. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Social Network |
Allows viewing of a resource's social network. |
Resource Administration |
Administers resource information. |
View Trading Community Resource Team Memberships |
Allows viewing of resource team memberships. If assigning, also assign the ability to view trading community resource details. |
Resource Organization Administration |
Administers resource organizations. |
Manage Application Tree |
Manage application trees and tree versions |
Resource Organization Administration |
Administers resource organizations. |
Manage Application Tree Label |
Manage application tree labels |
Resource Organization Administration |
Administers resource organizations. |
Manage Application Tree Structure |
Manage application tree structures |
Resource Organization Administration |
Administers resource organizations. |
Manage Resource Organization Member Descriptive Flexfields |
Not Available |
Resource Organization Administration |
Administers resource organizations. |
Manage Trading Community Resource Organization |
Allows the specification of partner resource organizations used to create partner organization hierarchies. If assigning, also assign the ability to view the trading community resource organization |
Resource Organization Administration |
Administers resource organizations. |
Manage Trading Community Resource Organization Hierarchy |
Allows the specification of sales, marketing, and partner organization hierarchies used to automatically generate reporting hierarchies. If assigning, also assign the ability to view the trading community resource organization hierarchy. |
Resource Organization Administration |
Administers resource organizations. |
Manage Trading Community Resource Organization Members |
Allows the specification of resources, such as employee, contractor and partner member, to sales, marketing and partner organizations. |
Resource Organization Administration |
Administers resource organizations. |
Run Trading Community Resource Reporting Hierarchy Generation |
Allows the running of the process that generates the resource reporting hierarchy. |
Resource Organization Administration |
Administers resource organizations. |
Search Trading Community Resource Organization |
Not Available |
Resource Organization Administration |
Administers resource organizations. |
Search Trading Community Resource Organization Hierarchies |
Allows the search of resource organization hierarchies. If assigning, also assign the ability to view the trading community resource organization hierarchies. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Organization Resource Members |
Allows viewing sales, marketing, and partner organization members. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization |
Allows viewing of sales, marketing, and partner organization information. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization Details |
Allows viewing of sales, marketing, and partner organization membership information. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization Hierarchies |
Allows viewing of organization hierarchies for sales, marketing, and partner organizations. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization Hierarchy |
Allows viewing of organization hierarchies for sales, marketing, and partner organizations. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization Hierarchy Details |
Allows viewing of organization hierarchy structures for sales, marketing, and partner organizations. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization Team Memberships |
Allows viewing of sales, marketing, and partner team membership information. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Organization Usage Information |
Allows viewing of sales, marketing, and partner organization usage information. |
Resource Organization Administration |
Administers resource organizations. |
View Trading Community Resource Overview Information |
Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details. |
Resource Team Administration |
Defines resource teams. |
Edit Trading Community Resource Team Basic Information |
Allows the update of resource team information. |
Resource Team Administration |
Defines resource teams. |
Enter Trading Community Resource Team Information |
Allows the specification of resource team information. |
Resource Team Administration |
Defines resource teams. |
Manage Resource Team Descriptive Flexfields |
Allows the specification of additional fields to enter and track information that is not otherwise captured. Descriptive flexfields can be validated and dependent on other values entered in other areas of the page. |
Resource Team Administration |
Defines resource teams. |
Manage Resource Team Member Descriptive Flexfields |
Not Available |
Resource Team Administration |
Defines resource teams. |
Manage Trading Community Resource Team |
Allows the specification of groups of resources that work together, usually across organization hierarchy boundaries. For example, define marketing teams for campaigns. If assigning, also assign the ability to view the trading community resource team. |
Resource Team Administration |
Defines resource teams. |
Manage Trading Community Resource Team Members |
Allows the management of resource team members. If assigning, also assign the ability to view the trading community resource team members. |
Resource Team Administration |
Defines resource teams. |
Manage Trading Community Resource Team Usages |
Allows the management of resource team usages. If assigning, also assign the ability to view the manage trading community resource team usages. |
Resource Team Administration |
Defines resource teams. |
Remove Trading Community Resource Team |
Allows the removal of resource teams. If assigning, also assign the ability to view the trading community resource team. |
Resource Team Administration |
Defines resource teams. |
Search Trading Community Resource Team |
Allows the search of resource teams. If assigning, also assign the ability to view the trading community resource team. |
Resource Team Administration |
Defines resource teams. |
View Trading Community Resource Overview Information |
Allows viewing of an overview for partner, marketing, and sales organization transaction information. If assigning, also assign the ability to view trading community resource details. |
Resource Team Administration |
Defines resource teams. |
View Trading Community Resource Team |
Allows viewing of resource team information. |
Resource Team Administration |
Defines resource teams. |
View Trading Community Resource Team Details |
Allows viewing of resource team details. |
Resource Team Administration |
Defines resource teams. |
View Trading Community Resource Team Members |
Allows viewing of resource team members. |
Resource Team Administration |
Defines resource teams. |
View Trading Community Resource Team Usages |
Allows viewing of resource team usages. |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Access Case Summarization APIs |
Allows access to the APIs to use Case summarization feature |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Access HR Help Desk Request Summarization APIs |
Allows access to the APIs to use HR Help Desk Request summarization feature |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Access Internal Help Desk Request Summarization APIs |
Allows access to the APIs to use Internal Help Desk Request summarization feature |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Access SR Summarization APIs |
Allows access to the APIs to fetch SR summarizations |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Chat Knowledge Article Summary Extraction Service |
Allows for a generative AI-created answer extraction of Knowledge Management articles that can be included in chat messages along with a link to the source document. |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Chat Transcript Summary Service for Transfers and Conferences |
Allows for the creation of a generative AI chat transcript summary that will be passed to agents when receiving chat transfer or conference offers. |
Service Generative AI User |
Can use generative AI features across Oracle Fusion Service including but not limited to Service Center, Knowledge Management and Chat areas. Usage requires access to all generative AI API's essential to input data and fetch results from the LLM model. |
Generative AI Wrap Up Summary Service |
Allows for the creation of a generative AI summary that will be inserted into wrap up notes at the end of an interaction. |
Data Security Policies
This table lists data security policies and their enforcement across analytics application for the Internal Help Desk Administrator job role.
Business Object | Policy Description | Policy Store Implementation |
---|---|---|
Activity |
An Internal Help Desk Administrator can delete activity a member of an access group associated to the activity with delete access |
Role: Access Groups Enablement Privilege: Delete Activity (Data) Resource: Activity |
Activity |
An Internal Help Desk Administrator can update activity a member of an access group associated to the activity with update access |
Role: Access Groups Enablement Privilege: Update Activity (Data) Resource: Activity |
Activity |
An Internal Help Desk Administrator can view activity a member of an access group associated to the activity |
Role: Access Groups Enablement Privilege: View Activity (Data) Resource: Activity |
Application Attachment Category |
An Internal Help Desk Administrator can delete application attachment for all service categories that are visible to internal users |
Role: Internal Service Request Administration Privilege: Delete Application Attachment Resource: Application Attachment Category |
Application Attachment Category |
An Internal Help Desk Administrator can read application attachment for all service categories that are visible to internal users |
Role: Internal Service Request Administration Privilege: Read Application Attachment Resource: Application Attachment Category |
Application Attachment Category |
An Internal Help Desk Administrator can update application attachment for all service categories that are visible to internal users |
Role: Internal Service Request Administration Privilege: Update Application Attachment Resource: Application Attachment Category |
Business Unit |
An Internal Help Desk Administrator can choose business unit organization for business units in their organization security profile |
Role: Resource Administration Privilege: Choose Business Unit Organization (Data) Resource: Business Unit |
CRM Asset |
An Internal Help Desk Administrator can delete asset a member of an access group associated to the asset with delete access |
Role: Access Groups Enablement Privilege: Delete Asset (Data) Resource: CRM Asset |
CRM Asset |
An Internal Help Desk Administrator can update asset a member of an access group associated to the asset with update access |
Role: Access Groups Enablement Privilege: Update Asset (Data) Resource: CRM Asset |
CRM Asset |
An Internal Help Desk Administrator can view asset a member of an access group associated to the asset |
Role: Access Groups Enablement Privilege: View Asset (Data) Resource: CRM Asset |
Cases |
An Internal Help Desk Administrator can delete case header a member of an access group associated to the case with delete access |
Role: Access Groups Enablement Privilege: Delete Case Header (Data) Resource: Cases |
Cases |
An Internal Help Desk Administrator can update case header a member of an access group associated to the case with update access |
Role: Access Groups Enablement Privilege: Update Case Header (Data) Resource: Cases |
Cases |
An Internal Help Desk Administrator can view case header a member of an access group associated to the case |
Role: Access Groups Enablement Privilege: View Case Header (Data) Resource: Cases |
Conversation |
A Internal Help Desk Administrator can manage conversation for all internal help desk conversations |
Role: Internal Help Desk Administrator Privilege: Manage Conversation (Data) Resource: Conversation |
Conversation |
An Internal Help Desk Administrator can delete conversation a member of an access group associated to the conversation with delete access |
Role: Access Groups Enablement Privilege: Delete Conversation (Data) Resource: Conversation |
Conversation |
An Internal Help Desk Administrator can update conversation a member of an access group associated to the conversation with update access |
Role: Access Groups Enablement Privilege: Update Conversation (Data) Resource: Conversation |
Conversation |
An Internal Help Desk Administrator can view conversation a member of an access group associated to the conversation |
Role: Access Groups Enablement Privilege: View Conversation (Data) Resource: Conversation |
Conversation Message |
A Internal Help Desk Administrator can manage conversation message for all internal help desk collaboration messages |
Role: Internal Help Desk Administrator Privilege: Manage Conversation Message (Data) Resource: Conversation Message |
Conversation Message |
An Internal Help Desk Administrator can delete conversation message a member of an access group associated to the conversation message with delete access |
Role: Access Groups Enablement Privilege: Delete Conversation Message (Data) Resource: Conversation Message |
Conversation Message |
An Internal Help Desk Administrator can update conversation message a member of an access group associated to the conversation message with update access |
Role: Access Groups Enablement Privilege: Update Conversation Message (Data) Resource: Conversation Message |
Conversation Message |
An Internal Help Desk Administrator can view conversation message a member of an access group associated to the conversation message |
Role: Access Groups Enablement Privilege: View Conversation Message (Data) Resource: Conversation Message |
Deal Registration Product |
An Internal Help Desk Administrator can manage deal registration product a member of an access group associated to the deal registration with update access |
Role: Access Groups Enablement Privilege: Manage Deal Registration Product (Data) Resource: Deal Registration Product |
Deal Registration Product |
An Internal Help Desk Administrator can view deal registration product a member of an access group associated to the deal registration |
Role: Access Groups Enablement Privilege: View Deal Registration Product (Data) Resource: Deal Registration Product |
Deal Registration Summary |
An Internal Help Desk Administrator can update deal registration approval details a member of an access group associated to the deal registration with update or full access and deal is in pending approval status |
Role: Access Groups Enablement Privilege: Update Deal Registration Approval Details (Data) Resource: Deal Registration Summary |
Deal Registration Summary |
An Internal Help Desk Administrator can update deal registration deal details a member of an access group associated to the deal registration with full access |
Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary |
Deal Registration Summary |
An Internal Help Desk Administrator can update deal registration deal details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status |
Role: Access Groups Enablement Privilege: Update Deal Registration Deal Details (Data) Resource: Deal Registration Summary |
Deal Registration Summary |
An Internal Help Desk Administrator can update deal registration opportunity details a member of an access group associated to the deal registration with full access |
Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary |
Deal Registration Summary |
An Internal Help Desk Administrator can update deal registration opportunity details a member of an access group associated to the deal registration with update access and deal is in pending approval or approved status |
Role: Access Groups Enablement Privilege: Update Deal Registration Opportunity Details (Data) Resource: Deal Registration Summary |
Deal Registration Summary |
An Internal Help Desk Administrator can update deal registration partner details a member of an access group associated to the deal registration with update access and deal is in draft, returned or withdrawn status and the deal is created by an internal user |
Role: Access Groups Enablement Privilege: Update Deal Registration Partner Details (Data) Resource: Deal Registration Summary |
Deal Registration Summary |
An Internal Help Desk Administrator can view deal registration a member of an access group associated to the deal registration |
Role: Access Groups Enablement Privilege: View Deal Registration (Data) Resource: Deal Registration Summary |
Deal Registration Team |
An Internal Help Desk Administrator can manage deal registration team a member of an access group associated to the deal registration with update access |
Role: Access Groups Enablement Privilege: Manage Deal Registration Team (Data) Resource: Deal Registration Team |
Deal Registration Team |
An Internal Help Desk Administrator can view deal registration team a member of an access group associated to the deal registration |
Role: Access Groups Enablement Privilege: View Deal Registration Team (Data) Resource: Deal Registration Team |
Department |
An Internal Help Desk Administrator can choose department for departments in their organization security profile |
Role: Resource Organization Administration Privilege: Choose Department (Data) Resource: Department |
Employee Resource File Import Activity |
An Internal Help Desk Administrator can view employee resource file import activity object type for all employee resource file import activities of object type 'employee resource' |
Role: Resource Administration Privilege: View Employee Resource File Import Activity Object Type (Data) Resource: Employee Resource File Import Activity |
Employee Resource File Import Mapping |
An Internal Help Desk Administrator can view employee resource file import mapping object type for all employee resource file import mappings of object type 'employee resource' |
Role: Resource Administration Privilege: View Employee Resource File Import Mapping Object Type (Data) Resource: Employee Resource File Import Mapping |
Employee Resource File Import Object |
An Internal Help Desk Administrator can view employee resource file import object type for all employee resource file import objects of object type 'employee resource' |
Role: Resource Administration Privilege: View Employee Resource File Import Object Type (Data) Resource: Employee Resource File Import Object |
Express Report Definitions |
An Internal Help Desk Administrator can delete express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with delete access |
Role: Access Groups Enablement Privilege: Delete Express Report (Data) Resource: Express Report Definitions |
Express Report Definitions |
An Internal Help Desk Administrator can update express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting with update access |
Role: Access Groups Enablement Privilege: Update Express Report (Data) Resource: Express Report Definitions |
Express Report Definitions |
An Internal Help Desk Administrator can view express report access the express reports for table zca_srt_report_def as a member of an access group associated to express reporting |
Role: Access Groups Enablement Privilege: View Express Report (Data) Resource: Express Report Definitions |
Field Service Work Order |
An Internal Help Desk Administrator can delete field service work order a member of an access group associated to the field service work order with delete access |
Role: Access Groups Enablement Privilege: Delete Field Service Work Order (Data) Resource: Field Service Work Order |
Field Service Work Order |
An Internal Help Desk Administrator can update field service work order a member of an access group associated to the field service work order with update access |
Role: Access Groups Enablement Privilege: Update Field Service Work Order (Data) Resource: Field Service Work Order |
Field Service Work Order |
An Internal Help Desk Administrator can view field service work order a member of an access group associated to the field service work order |
Role: Access Groups Enablement Privilege: View Field Service Work Order (Data) Resource: Field Service Work Order |
File Export Batch |
An Internal Help Desk Administrator can view file export batch for all export batches |
Role: Internal Service Request Administration Privilege: View File Export Batch (Data) Resource: File Export Batch |
File Import Activity |
An Internal Help Desk Administrator can view standard file import activity object type for all standard file import activities that are accessible for conversation message administration |
Role: Conversation Message Administration Privilege: View Standard File Import Activity Object Type Resource: File Import Activity |
File Import Activity |
An Internal Help Desk Administrator can view standard file import activity object type for all standard file import activities that are accessible for internal help desk administration |
Role: Internal Service Request Administration Privilege: View Standard File Import Activity Object Type Resource: File Import Activity |
File Import Activity |
An Internal Help Desk Administrator can view standard file import mapping object type for all standard file import activities that are accessible for internal help desk administration |
Role: Internal Service Request Administration Privilege: View Standard File Import Mapping Object Type Resource: File Import Activity |
File Import Mapping |
An Internal Help Desk Administrator can view standard file import mapping object type for all standard file import maps that are accessible for conversation message administration |
Role: Conversation Message Administration Privilege: View Standard File Import Mapping Object Type Resource: File Import Mapping |
File Import Mapping |
An Internal Help Desk Administrator can view standard file import mapping object type for all standard file import maps that are accessible for internal help desk administration |
Role: Internal Service Request Administration Privilege: View Standard File Import Mapping Object Type Resource: File Import Mapping |
HR Job |
An Internal Help Desk Administrator can choose hr job for all jobs in the enterprise |
Role: Resource Administration Privilege: Choose HR Job (Data) Resource: HR Job |
Inbound Message Detail |
An Internal Help Desk Administrator can manage inbound message for all inbound messages sent to a internal help desk channel |
Role: Internal Service Request Administration Privilege: Manage Inbound Message (Data) Resource: Inbound Message Detail |
Installed Base Asset |
A Internal Help Desk Administrator can manage installed base asset for all enterprise assets |
Role: Internal Help Desk Administrator Privilege: Manage Installed Base Asset (Data) Resource: Installed Base Asset |
Legal Employer |
An Internal Help Desk Administrator can choose legal employer for legal employers in their organization security profile |
Role: Resource Administration Privilege: Choose Legal Employer (Data) Resource: Legal Employer |
MDF Budget |
An Internal Help Desk Administrator can delete marketing budget a member of an access group associated to the mdf budget with delete access and budget status is draft |
Role: Access Groups Enablement Privilege: Delete Marketing Budget (Data) Resource: MDF Budget |
MDF Budget |
An Internal Help Desk Administrator can update marketing budget a member of an access group associated to the mdf budget with update access |
Role: Access Groups Enablement Privilege: Update Marketing Budget (Data) Resource: MDF Budget |
MDF Budget |
An Internal Help Desk Administrator can view marketing budget a member of an access group associated to the mdf budget |
Role: Access Groups Enablement Privilege: View Marketing Budget (Data) Resource: MDF Budget |
MDF Budget Team |
An Internal Help Desk Administrator can delete marketing budget team a member of an access group associated to the mdf budget with delete access |
Role: Access Groups Enablement Privilege: Delete Marketing Budget Team (Data) Resource: MDF Budget Team |
MDF Budget Team |
An Internal Help Desk Administrator can update marketing budget team a member of an access group associated to the mdf budget with update access |
Role: Access Groups Enablement Privilege: Update Marketing Budget Team (Data) Resource: MDF Budget Team |
MDF Budget Team |
An Internal Help Desk Administrator can view marketing budget team a member of an access group associated to the mdf budget |
Role: Access Groups Enablement Privilege: View Marketing Budget Team (Data) Resource: MDF Budget Team |
MDF Claim |
An Internal Help Desk Administrator can delete marketing claim a member of an access group associated to the mdf claim with delete or full access and the claim status is draft |
Role: Access Groups Enablement Privilege: Delete Marketing Claim (Data) Resource: MDF Claim |
MDF Claim |
An Internal Help Desk Administrator can update marketing claim approval details a member of an access group associated to the mdf claim with update or full access and the claim status is pending approval |
Role: Access Groups Enablement Privilege: Update Marketing Claim Approval Details (Data) Resource: MDF Claim |
MDF Claim |
An Internal Help Desk Administrator can update marketing claim details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn |
Role: Access Groups Enablement Privilege: Update Marketing Claim Details (Data) Resource: MDF Claim |
MDF Claim |
An Internal Help Desk Administrator can update marketing claim partner details a member of an access group associated to the mdf claim with update or full access and the claim status is draft, returned, failed or withdrawn |
Role: Access Groups Enablement Privilege: Update Marketing Claim Partner Details (Data) Resource: MDF Claim |
MDF Claim |
An Internal Help Desk Administrator can view marketing claim a member of an access group associated to the mdf claim |
Role: Access Groups Enablement Privilege: View Marketing Claim (Data) Resource: MDF Claim |
MDF Claim Settlement |
An Internal Help Desk Administrator can delete marketing claim settlement a member of an access group associated to the mdf claim with delete access |
Role: Access Groups Enablement Privilege: Delete Marketing Claim Settlement (Data) Resource: MDF Claim Settlement |
MDF Claim Settlement |
An Internal Help Desk Administrator can update marketing claim settlement a member of an access group associated to the mdf claim with update access |
Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement (Data) Resource: MDF Claim Settlement |
MDF Claim Settlement |
An Internal Help Desk Administrator can update marketing claim settlement details a member of an access group associated to the mdf claim with update access |
Role: Access Groups Enablement Privilege: Update Marketing Claim Settlement Details (Data) Resource: MDF Claim Settlement |
MDF Claim Settlement |
An Internal Help Desk Administrator can view marketing claim settlement a member of an access group associated to the mdf claim |
Role: Access Groups Enablement Privilege: View Marketing Claim Settlement (Data) Resource: MDF Claim Settlement |
MDF Claim Team |
An Internal Help Desk Administrator can delete marketing claim team a member of an access group associated to the mdf claim with delete access |
Role: Access Groups Enablement Privilege: Delete Marketing Claim Team (Data) Resource: MDF Claim Team |
MDF Claim Team |
An Internal Help Desk Administrator can update marketing claim team a member of an access group associated to the mdf claim with update access |
Role: Access Groups Enablement Privilege: Update Marketing Claim Team (Data) Resource: MDF Claim Team |
MDF Claim Team |
An Internal Help Desk Administrator can view marketing claim team a member of an access group associated to the mdf claim |
Role: Access Groups Enablement Privilege: View Marketing Claim Team (Data) Resource: MDF Claim Team |
MDF Request |
An Internal Help Desk Administrator can delete marketing fund request a member of an access group associated to the mdf request with delete access and the request status is draft |
Role: Access Groups Enablement Privilege: Delete Marketing Fund Request (Data) Resource: MDF Request |
MDF Request |
An Internal Help Desk Administrator can update marketing fund request approval details a member of an access group associated to the mdf request with update or full access and the request status is pending approval |
Role: Access Groups Enablement Privilege: Update Marketing Fund Request Approval Details (Data) Resource: MDF Request |
MDF Request |
An Internal Help Desk Administrator can update marketing fund request details a member of an access group associated to the mdf request with update or full access and the request status is draft, returned, failed or withdrawn |
Role: Access Groups Enablement Privilege: Update Marketing Fund Request Details (Data) Resource: MDF Request |
MDF Request |
An Internal Help Desk Administrator can update marketing fund request partner details a member of an access group associated to the mdf request with update or full access and request is in draft, returned, failed or withdrawn status and the request is created by an internal user |
Role: Access Groups Enablement Privilege: Update Marketing Fund Request Partner Details (Data) Resource: MDF Request |
MDF Request |
An Internal Help Desk Administrator can view marketing fund request a member of an access group associated to the mdf request |
Role: Access Groups Enablement Privilege: View Marketing Fund Request (Data) Resource: MDF Request |
MDF Request Team |
An Internal Help Desk Administrator can delete marketing fund request team a member of an access group associated to the mdf request with delete access |
Role: Access Groups Enablement Privilege: Delete Marketing Fund Request Team (Data) Resource: MDF Request Team |
MDF Request Team |
An Internal Help Desk Administrator can update marketing fund request team a member of an access group associated to the mdf request with update access |
Role: Access Groups Enablement Privilege: Update Marketing Fund Request Team (Data) Resource: MDF Request Team |
MDF Request Team |
An Internal Help Desk Administrator can view marketing fund request team a member of an access group associated to the mdf request |
Role: Access Groups Enablement Privilege: View Marketing Fund Request Team (Data) Resource: MDF Request Team |
Marketing Integration Campaign |
An Internal Help Desk Administrator can delete marketing integration campaign a member of an access group associated to the marketing integration campaign with delete access |
Role: Access Groups Enablement Privilege: Delete Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign |
Marketing Integration Campaign |
An Internal Help Desk Administrator can update marketing integration campaign a member of an access group associated to the marketing integration campaign with update access |
Role: Access Groups Enablement Privilege: Update Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign |
Marketing Integration Campaign |
An Internal Help Desk Administrator can view marketing integration campaign a member of an access group associated to the marketing integration campaign |
Role: Access Groups Enablement Privilege: View Marketing Integration Campaign (Data) Resource: Marketing Integration Campaign |
Note |
An Internal Help Desk Administrator can delete note a member of an access group associated to the note with delete access |
Role: Access Groups Enablement Privilege: Delete Note (Data) Resource: Note |
Note |
An Internal Help Desk Administrator can update note a member of an access group associated to the note with update access |
Role: Access Groups Enablement Privilege: Update Note (Data) Resource: Note |
Note |
An Internal Help Desk Administrator can view note a member of an access group associated to the note |
Role: Access Groups Enablement Privilege: View Note (Data) Resource: Note |
Opportunity |
An Internal Help Desk Administrator can manage opportunity general profile a member of an access group associated to the opportunity with update access |
Role: Access Groups Enablement Privilege: Manage Opportunity General Profile (Data) Resource: Opportunity |
Opportunity |
An Internal Help Desk Administrator can manage opportunity restricted profile a member of an access group associated to the opportunity with delete access |
Role: Access Groups Enablement Privilege: Manage Opportunity Restricted Profile (Data) Resource: Opportunity |
Opportunity |
An Internal Help Desk Administrator can manage opportunity revenue a member of an access group associated to the opportunity with full access |
Role: Access Groups Enablement Privilege: Manage Opportunity Revenue (Data) Resource: Opportunity |
Opportunity |
An Internal Help Desk Administrator can manage opportunity team a member of an access group associated to the opportunity with full access |
Role: Access Groups Enablement Privilege: Manage Opportunity Team (Data) Resource: Opportunity |
Opportunity |
An Internal Help Desk Administrator can view opportunity a member of an access group associated to the opportunity |
Role: Access Groups Enablement Privilege: View Opportunity (Data) Resource: Opportunity |
Partner File Import Activity |
An Internal Help Desk Administrator can view partner file import activity object type for all partner file import activities of object type 'partner company' |
Role: Resource Administration Privilege: View Partner File Import Activity Object Type (Data) Resource: Partner File Import Activity |
Partner File Import Mapping |
An Internal Help Desk Administrator can view partner file import mapping object type for all partner file import mappings of object type 'partner company' |
Role: Resource Administration Privilege: View Partner File Import Mapping Object Type (Data) Resource: Partner File Import Mapping |
Partner File Import Object |
An Internal Help Desk Administrator can view partner file import object type for all partner file import objects of object type 'partner company' |
Role: Resource Administration Privilege: View Partner File Import Object Type (Data) Resource: Partner File Import Object |
Partner Member File Import Activity |
An Internal Help Desk Administrator can view partner member file import activity object type for all partner member file import activities of object type 'partner member' |
Role: Resource Administration Privilege: View Partner Member File Import Activity Object Type (Data) Resource: Partner Member File Import Activity |
Partner Member File Import Mapping |
An Internal Help Desk Administrator can view partner member file import mapping object type for all partner member file import mappings of object type 'partner member' |
Role: Resource Administration Privilege: View Partner Member File Import Mapping Object Type (Data) Resource: Partner Member File Import Mapping |
Partner Member File Import Object |
An Internal Help Desk Administrator can view partner member file import object type for all partner member file import objects of object type 'partner member' |
Role: Resource Administration Privilege: View Partner Member File Import Object Type (Data) Resource: Partner Member File Import Object |
Partner Profile |
An Internal Help Desk Administrator can manage partner account a member of an access group associated to the partner with update access |
Role: Access Groups Enablement Privilege: Manage Partner Account (Data) Resource: Partner Profile |
Partner Profile |
An Internal Help Desk Administrator can update partner account a member of an access group associated to the partner with update access |
Role: Access Groups Enablement Privilege: Update Partner Account (Data) Resource: Partner Profile |
Partner Program Enrollment |
An Internal Help Desk Administrator can manage partner program enrollment a member of an access group associated to the partner program enrollment with delete access |
Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment |
Partner Program Enrollment |
An Internal Help Desk Administrator can manage partner program enrollment a member of an access group associated to the partner program enrollment with update access |
Role: Access Groups Enablement Privilege: Manage Partner Program Enrollment (Data) Resource: Partner Program Enrollment |
Partner Program Enrollment |
An Internal Help Desk Administrator can view partner program enrollment a member of an access group associated to the partner program enrollment |
Role: Access Groups Enablement Privilege: View Partner Program Enrollment (Data) Resource: Partner Program Enrollment |
Person Assignment |
An Internal Help Desk Administrator can search worker for persons and assignments in their person and assignment security profile |
Role: Manage Users Privilege: Search Worker (Data) Resource: Person Assignment |
Person Assignment |
An Internal Help Desk Administrator can view person assignment for persons and assignments in their person and assignment security profile |
Role: Manage Users Privilege: View Person Assignment (Data) Resource: Person Assignment |
Person Type |
An Internal Help Desk Administrator can choose person type for person types in their person type security profile |
Role: Manage Users Privilege: Choose Person Type (Data) Resource: Person Type |
Price Book |
An Internal Help Desk Administrator can delete price book a member of an access group associated to the price book with delete access |
Role: Access Groups Enablement Privilege: Delete Price Book (Data) Resource: Price Book |
Price Book |
An Internal Help Desk Administrator can update price book a member of an access group associated to the price book with update access |
Role: Access Groups Enablement Privilege: Update Price Book (Data) Resource: Price Book |
Price Book |
An Internal Help Desk Administrator can view price book a member of an access group associated to the price book |
Role: Access Groups Enablement Privilege: View Price Book (Data) Resource: Price Book |
Product Group |
An Internal Help Desk Administrator can delete product group a member of an access group associated to the product group with delete access |
Role: Access Groups Enablement Privilege: Delete Product Group (Data) Resource: Product Group |
Product Group |
An Internal Help Desk Administrator can update product group a member of an access group associated to the product group with update access |
Role: Access Groups Enablement Privilege: Update Product Group (Data) Resource: Product Group |
Product Group |
An Internal Help Desk Administrator can view product group a member of an access group associated to the product group |
Role: Access Groups Enablement Privilege: View Product Group (Data) Resource: Product Group |
Products |
An Internal Help Desk Administrator can delete product a member of an access group associated to the product with delete access |
Role: Access Groups Enablement Privilege: Delete Product (Data) Resource: Products |
Products |
An Internal Help Desk Administrator can update product a member of an access group associated to the product with update access |
Role: Access Groups Enablement Privilege: Update Product (Data) Resource: Products |
Products |
An Internal Help Desk Administrator can view product a member of an access group associated to the product |
Role: Access Groups Enablement Privilege: View Product (Data) Resource: Products |
Public Assignment |
An Internal Help Desk Administrator can search person deferred for persons and assignments in their public person security profile |
Role: Use REST Service - Public Workers Read Only Privilege: Search Person Deferred (Data) Resource: Public Assignment |
Public Assignment |
An Internal Help Desk Administrator can view person deferred for persons and assignments in their public person security profile |
Role: Use REST Service - Public Workers Read Only Privilege: View Person Deferred (Data) Resource: Public Assignment |
Public Person |
An Internal Help Desk Administrator can search person deferred for persons and assignments in their public person security profile |
Role: Use REST Service - Public Workers Read Only Privilege: Search Person Deferred (Data) Resource: Public Person |
Public Person |
An Internal Help Desk Administrator can view person deferred for persons and assignments in their person and assignment security profile |
Role: Use User Details Service Privilege: View Person Deferred (Data) Resource: Public Person |
Public Person |
An Internal Help Desk Administrator can view person deferred for persons and assignments in their public person security profile |
Role: Use REST Service - Public Workers Read Only Privilege: View Person Deferred (Data) Resource: Public Person |
Resource Team File Import Activity |
An Internal Help Desk Administrator can view resource team file import activity object type for all resource team file import activities of object type 'resource team' |
Role: Resource Team Administration Privilege: View Resource Team File Import Activity Object Type (Data) Resource: Resource Team File Import Activity |
Resource Team File Import Mapping |
An Internal Help Desk Administrator can view resource team file import mapping object type for all resource team file import mappings of object type 'resource team' |
Role: Resource Team Administration Privilege: View Resource Team File Import Mapping Object Type (Data) Resource: Resource Team File Import Mapping |
Resource Team File Import Object |
An Internal Help Desk Administrator can view resource team file import object type for all resource team file import objects of object type 'resource team' |
Role: Resource Team Administration Privilege: View Resource Team File Import Object Type (Data) Resource: Resource Team File Import Object |
Sales Business Plan |
An Internal Help Desk Administrator can delete sales business plan a member of an access group associated to the business plan with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Business Plan (Data) Resource: Sales Business Plan |
Sales Business Plan |
An Internal Help Desk Administrator can update sales business plan general a member of an access group associated to the business plan with update access |
Role: Access Groups Enablement Privilege: Update Sales Business Plan General (Data) Resource: Sales Business Plan |
Sales Business Plan |
An Internal Help Desk Administrator can update sales business plan status a member of an access group associated to the business plan with full access |
Role: Access Groups Enablement Privilege: Update Sales Business Plan Status (Data) Resource: Sales Business Plan |
Sales Business Plan |
An Internal Help Desk Administrator can view sales business plan a member of an access group associated to the business plan |
Role: Access Groups Enablement Privilege: View Sales Business Plan (Data) Resource: Sales Business Plan |
Sales Business Plan Team |
An Internal Help Desk Administrator can manage sales business plan team a member of an access group associated to the business plan with full access |
Role: Access Groups Enablement Privilege: Manage Sales Business Plan Team (Data) Resource: Sales Business Plan Team |
Sales Competitor |
An Internal Help Desk Administrator can manage sales competitor a member of an access group associated to the sales competitor with update access |
Role: Access Groups Enablement Privilege: Manage Sales Competitor (Data) Resource: Sales Competitor |
Sales Competitor |
An Internal Help Desk Administrator can view sales competitor a member of an access group associated to the sales competitor |
Role: Access Groups Enablement Privilege: View Sales Competitor (Data) Resource: Sales Competitor |
Sales Contests |
An Internal Help Desk Administrator can delete sales contest a member of an access group associated to the contest with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Contest (Data) Resource: Sales Contests |
Sales Contests |
An Internal Help Desk Administrator can update sales contest a member of an access group associated to the contest with update access |
Role: Access Groups Enablement Privilege: Update Sales Contest (Data) Resource: Sales Contests |
Sales Contests |
An Internal Help Desk Administrator can view sales contest a member of an access group associated to the contest |
Role: Access Groups Enablement Privilege: View Sales Contest (Data) Resource: Sales Contests |
Sales Forecast |
An Internal Help Desk Administrator can delete sales forecast participants a member of an access group associated to the sales forecast with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Forecast Participants (Data) Resource: Sales Forecast |
Sales Forecast |
An Internal Help Desk Administrator can update sales forecast participants a member of an access group associated to the sales forecast with update access |
Role: Access Groups Enablement Privilege: Update Sales Forecast Participants (Data) Resource: Sales Forecast |
Sales Forecast |
An Internal Help Desk Administrator can view sales forecast participants a member of an access group associated to the sales forecast with read access |
Role: Access Groups Enablement Privilege: View Sales Forecast Participants (Data) Resource: Sales Forecast |
Sales Forecast Item |
An Internal Help Desk Administrator can manage sales forecast item a member of an access group associated to the territory forecast with full access |
Role: Access Groups Enablement Privilege: Manage Sales Forecast Item (Data) Resource: Sales Forecast Item |
Sales Forecast Participant |
An Internal Help Desk Administrator can manage sales forecast participant a member of an access group associated to the territory forecast with full access |
Role: Access Groups Enablement Privilege: Manage Sales Forecast Participant (Data) Resource: Sales Forecast Participant |
Sales Goal Participants |
An Internal Help Desk Administrator can delete sales goal participants a member of an access group associated to the goal participant with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Goal Participants (Data) Resource: Sales Goal Participants |
Sales Goal Participants |
An Internal Help Desk Administrator can update sales goal participants a member of an access group associated to the goal participant with update access |
Role: Access Groups Enablement Privilege: Update Sales Goal Participants (Data) Resource: Sales Goal Participants |
Sales Goal Participants |
An Internal Help Desk Administrator can view sales goal participants a member of an access group associated to the goal participant |
Role: Access Groups Enablement Privilege: View Sales Goal Participants (Data) Resource: Sales Goal Participants |
Sales Goals |
An Internal Help Desk Administrator can delete sales goal a member of an access group associated to the goal with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Goal (Data) Resource: Sales Goals |
Sales Goals |
An Internal Help Desk Administrator can update sales goal a member of an access group associated to the goal with update access |
Role: Access Groups Enablement Privilege: Update Sales Goal (Data) Resource: Sales Goals |
Sales Goals |
An Internal Help Desk Administrator can view sales goal a member of an access group associated to the goal |
Role: Access Groups Enablement Privilege: View Sales Goal (Data) Resource: Sales Goals |
Sales KPI |
An Internal Help Desk Administrator can delete sales kpi a member of an access group associated to the kpi with delete access |
Role: Access Groups Enablement Privilege: Delete Sales KPI (Data) Resource: Sales KPI |
Sales KPI |
An Internal Help Desk Administrator can update sales kpi a member of an access group associated to the kpi with update access |
Role: Access Groups Enablement Privilege: Update Sales KPI (Data) Resource: Sales KPI |
Sales KPI |
An Internal Help Desk Administrator can view sales kpi a member of an access group associated to the kpi |
Role: Access Groups Enablement Privilege: View Sales KPI (Data) Resource: Sales KPI |
Sales Lead |
An Internal Help Desk Administrator can convert sales lead a member of an access group associated to the sales lead with full access |
Role: Access Groups Enablement Privilege: Convert Sales Lead (Data) Resource: Sales Lead |
Sales Lead |
An Internal Help Desk Administrator can delete sales lead a member of an access group associated to the sales lead with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Lead (Data) Resource: Sales Lead |
Sales Lead |
An Internal Help Desk Administrator can update sales lead a member of an access group associated to the sales lead with update access |
Role: Access Groups Enablement Privilege: Update Sales Lead (Data) Resource: Sales Lead |
Sales Lead |
An Internal Help Desk Administrator can view sales lead a member of an access group associated to the sales lead |
Role: Access Groups Enablement Privilege: View Sales Lead (Data) Resource: Sales Lead |
Sales Objective |
An Internal Help Desk Administrator can delete sales objective a member of an access group associated to the sales business plan with delete access |
Role: Access Groups Enablement Privilege: Delete Sales Objective (Data) Resource: Sales Objective |
Sales Objective |
An Internal Help Desk Administrator can update sales objective attainment a member of an access group associated to the sales business plan with full access |
Role: Access Groups Enablement Privilege: Update Sales Objective Attainment (Data) Resource: Sales Objective |
Sales Objective |
An Internal Help Desk Administrator can update sales objective general a member of an access group associated to the sales business plan with update access |
Role: Access Groups Enablement Privilege: Update Sales Objective General (Data) Resource: Sales Objective |
Sales Objective |
An Internal Help Desk Administrator can view sales objective a member of an access group associated to the sales business plan |
Role: Access Groups Enablement Privilege: View Sales Objective (Data) Resource: Sales Objective |
Sales Objects |
An Internal Help Desk Administrator can view standard file import export object type for all standard file import export objects that are accessible for conversation message administration |
Role: Conversation Message Administration Privilege: View Standard File Import Export Object Type Resource: Sales Objects |
Sales Objects |
An Internal Help Desk Administrator can view standard file import export object type for all standard file import export objects that are accessible for internal help desk administration |
Role: Internal Service Request Administration Privilege: View Standard File Import Export Object Type Resource: Sales Objects |
Sales Objects |
An Internal Help Desk Administrator can view standard file import mapping object type for all standard file import export objects that are accessible for internal help desk administration |
Role: Internal Service Request Administration Privilege: View Standard File Import Mapping Object Type Resource: Sales Objects |
Sales Order |
An Internal Help Desk Administrator can view sales order a member of an access group associated to the sales order |
Role: Access Groups Enablement Privilege: View Sales Order (Data) Resource: Sales Order |
Sales Quota Plan |
An Internal Help Desk Administrator can view sales quota plan a member of an access group associated to the sales quota plan with read access |
Role: Access Groups Enablement Privilege: View Sales Quota Plan (Data) Resource: Sales Quota Plan |
Sales Resource Quota |
An Internal Help Desk Administrator can manage sales resource quota a member of an access group associated to the sales resource quota with delete access |
Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota |
Sales Resource Quota |
An Internal Help Desk Administrator can manage sales resource quota a member of an access group associated to the sales resource quota with update access |
Role: Access Groups Enablement Privilege: Manage Sales Resource Quota (Data) Resource: Sales Resource Quota |
Sales Resource Quota |
An Internal Help Desk Administrator can view sales resource quota a member of an access group associated to the sales resource quota with read access |
Role: Access Groups Enablement Privilege: View Sales Resource Quota (Data) Resource: Sales Resource Quota |
Sales Territory |
An Internal Help Desk Administrator can manage sales territory a member of an access group associated to the sales territory with delete access |
Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory |
Sales Territory |
An Internal Help Desk Administrator can manage sales territory a member of an access group associated to the sales territory with update access |
Role: Access Groups Enablement Privilege: Manage Sales Territory (Data) Resource: Sales Territory |
Sales Territory |
An Internal Help Desk Administrator can view sales territory a member of an access group associated to the sales territory with read access |
Role: Access Groups Enablement Privilege: View Sales Territory (Data) Resource: Sales Territory |
Sales Territory Proposal |
An Internal Help Desk Administrator can manage sales territory proposal a member of an access group associated to the sales territory proposal with delete access |
Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal |
Sales Territory Proposal |
An Internal Help Desk Administrator can manage sales territory proposal a member of an access group associated to the sales territory proposal with update access |
Role: Access Groups Enablement Privilege: Manage Sales Territory Proposal (Data) Resource: Sales Territory Proposal |
Sales Territory Proposal |
An Internal Help Desk Administrator can view sales territory proposal a member of an access group associated to the sales territory proposal with read access |
Role: Access Groups Enablement Privilege: View Sales Territory Proposal (Data) Resource: Sales Territory Proposal |
Service Assignment Queue |
An Internal Help Desk Administrator can manage service queue for all internal help desk service queues |
Role: Internal Service Request Administration Privilege: Manage Service Queue (Data) Resource: Service Assignment Queue |
Service Category |
An Internal Help Desk Administrator can delete service category a member of an access group associated to the service category with delete access |
Role: Access Groups Enablement Privilege: Delete Service Category (Data) Resource: Service Category |
Service Category |
An Internal Help Desk Administrator can manage service category for all internal help desk service categories |
Role: Internal Service Request Administration Privilege: Manage Service Category (Data) Resource: Service Category |
Service Category |
An Internal Help Desk Administrator can update service category a member of an access group associated to the service category with update access |
Role: Access Groups Enablement Privilege: Update Service Category (Data) Resource: Service Category |
Service Category |
An Internal Help Desk Administrator can view service category a member of an access group associated to the service category |
Role: Access Groups Enablement Privilege: View Service Category (Data) Resource: Service Category |
Service Interaction Header |
An Internal Help Desk Administrator can manage service interaction for all crm interactions |
Role: Conversation Message Administration Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header |
Service Interaction Header |
An Internal Help Desk Administrator can manage service interaction for all internal help desk interactions |
Role: Internal Service Request Administration Privilege: Manage Service Interaction (Data) Resource: Service Interaction Header |
Service Profile |
An Internal Help Desk Administrator can delete service profile a member of an access group associated to the service profile with delete access |
Role: Access Groups Enablement Privilege: Delete Service Profile (Data) Resource: Service Profile |
Service Profile |
An Internal Help Desk Administrator can update service profile a member of an access group associated to the service profile with update access |
Role: Access Groups Enablement Privilege: Update Service Profile (Data) Resource: Service Profile |
Service Profile |
An Internal Help Desk Administrator can view service profile a member of an access group associated to the service profile |
Role: Access Groups Enablement Privilege: View Service Profile (Data) Resource: Service Profile |
Service Request Export Object |
An Internal Help Desk Administrator can view service request export object for all service requests export objects |
Role: Internal Service Request Administration Privilege: View Service Request Export Object (Data) Resource: Service Request Export Object |
Service Request File Import Activity |
An Internal Help Desk Administrator can view service request file import activity object type for all service request file import activities |
Role: Internal Service Request Administration Privilege: View Service Request File Import Activity Object Type (Data) Resource: Service Request File Import Activity |
Service Request File Import Mapping |
An Internal Help Desk Administrator can view service request file import mapping object type for all service request file import mappings |
Role: Internal Service Request Administration Privilege: View Service Request File Import Mapping Object Type (Data) Resource: Service Request File Import Mapping |
Service Request File Import Object |
An Internal Help Desk Administrator can view service request file import object type for all service request file import objects |
Role: Internal Service Request Administration Privilege: View Service Request File Import Object Type (Data) Resource: Service Request File Import Object |
Service Request Header |
An Internal Help Desk Administrator can delete service request header a member of an access group associated to the service request with delete access |
Role: Access Groups Enablement Privilege: Delete Service Request Header (Data) Resource: Service Request Header |
Service Request Header |
An Internal Help Desk Administrator can update service request header a member of an access group associated to the service request with update access |
Role: Access Groups Enablement Privilege: Update Service Request Header (Data) Resource: Service Request Header |
Service Request Header |
An Internal Help Desk Administrator can view service request header a member of an access group associated to the service request |
Role: Access Groups Enablement Privilege: View Service Request Header (Data) Resource: Service Request Header |
Service Request Message |
An Internal Help Desk Administrator can delete service request message a member of an access group associated to the sr message with delete access |
Role: Access Groups Enablement Privilege: Delete Service Request Message (Data) Resource: Service Request Message |
Service Request Message |
An Internal Help Desk Administrator can manage service request message for all service request messages |
Role: Internal Service Request Administration Privilege: Manage Service Request Message (Data) Resource: Service Request Message |
Service Request Message |
An Internal Help Desk Administrator can update service request message a member of an access group associated to the sr message with update access |
Role: Access Groups Enablement Privilege: Update Service Request Message (Data) Resource: Service Request Message |
Service Request Message |
An Internal Help Desk Administrator can view service request message a member of an access group associated to the sr message |
Role: Access Groups Enablement Privilege: View Service Request Message (Data) Resource: Service Request Message |
Service Request Resource |
An Internal Help Desk Administrator can manage service request resource for all service request resources |
Role: Internal Service Request Administration Privilege: Manage Service Request Resource (Data) Resource: Service Request Resource |
Smart Text |
An Internal Help Desk Administrator can manage smart text all internal help desk smart texts |
Role: Internal Service Request Administration Privilege: Manage Smart Text (Data) Resource: Smart Text |
Subscription |
An Internal Help Desk Administrator can manage subscription a member of an access group associated to the subscription with delete access |
Role: Access Groups Enablement Privilege: Manage Subscription (Data) Resource: Subscription |
Subscription |
An Internal Help Desk Administrator can update subscription a member of an access group associated to the subscription with update access |
Role: Access Groups Enablement Privilege: Update Subscription (Data) Resource: Subscription |
Subscription |
An Internal Help Desk Administrator can view subscription a member of an access group associated to the subscription |
Role: Access Groups Enablement Privilege: View Subscription (Data) Resource: Subscription |
Survey |
An Internal Help Desk Administrator can manage survey for all internal help desk surveys |
Role: Internal Service Request Administration Privilege: Manage Survey (Data) Resource: Survey |
Trading Community Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference a member of an access group associated to contact preferences. |
Role: Access Groups Enablement Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Contact Preference |
Trading Community Duplicate Identification Batch |
An Internal Help Desk Administrator can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with delete access |
Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch |
Trading Community Duplicate Identification Batch |
An Internal Help Desk Administrator can manage trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with update access |
Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch |
Trading Community Duplicate Identification Batch |
An Internal Help Desk Administrator can view trading community duplicate identification batch a member of an access group associated to the duplicate identification batch with view access |
Role: Access Groups Enablement Privilege: View Trading Community Duplicate Identification Batch (Data) Resource: Trading Community Duplicate Identification Batch |
Trading Community Duplicate Resolution Request |
An Internal Help Desk Administrator can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with delete access |
Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request |
Trading Community Duplicate Resolution Request |
An Internal Help Desk Administrator can manage trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with update access |
Role: Access Groups Enablement Privilege: Manage Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request |
Trading Community Duplicate Resolution Request |
An Internal Help Desk Administrator can view trading community duplicate resolution request a member of an access group associated to the duplicate resolution request with view access |
Role: Access Groups Enablement Privilege: View Trading Community Duplicate Resolution Request (Data) Resource: Trading Community Duplicate Resolution Request |
Trading Community Org Address Email Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Email Contact Preference |
Trading Community Org Address Phone Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Org Address Phone Contact Preference |
Trading Community Organization Address Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Address Contact Preference |
Trading Community Organization Email Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Email Contact Preference |
Trading Community Organization Party |
An Internal Help Desk Administrator can view trading community organization for all organizations in the enterprise |
Role: Resource Administration Privilege: View Trading Community Organization (Data) Resource: Trading Community Organization Party |
Trading Community Organization Phone Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Organization Phone Contact Preference |
Trading Community Party |
An Internal Help Desk Administrator can manage sales party a member of an access group associated to the account with full access |
Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can manage sales party a member of an access group associated to the contact with full access |
Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can manage sales party a member of an access group associated to the household with full access |
Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can manage sales party a member of an access group associated to the partner contact with delete access |
Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can manage sales party a member of an access group associated to the partner contact with update access |
Role: Access Groups Enablement Privilege: Manage Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can update sales party a member of an access group associated to the account with delete access |
Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can update sales party a member of an access group associated to the account with update access |
Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can update sales party a member of an access group associated to the contact with delete access |
Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can update sales party a member of an access group associated to the contact with update access |
Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can update sales party a member of an access group associated to the household with delete access |
Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can update sales party a member of an access group associated to the household with update access |
Role: Access Groups Enablement Privilege: Update Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view sales party a member of an access group associated to the account |
Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view sales party a member of an access group associated to the contact |
Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view sales party a member of an access group associated to the household |
Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view sales party a member of an access group associated to the partner |
Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view sales party a member of an access group associated to the partner contact |
Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view sales party a member of an access group associated to the sales competitor |
Role: Access Groups Enablement Privilege: View Sales Party (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view trading community contact a member of an access group associated to the contact |
Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view trading community contact a member of an access group associated to the partner contact |
Role: Access Groups Enablement Privilege: View Trading Community Contact (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view trading community person for all people in the enterprise |
Role: Resource Administration Privilege: View Trading Community Person (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view trading community person for all people in the enterprise other than sales accounts and sales prospects. |
Role: Resource Administration Privilege: View Trading Community Person (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view trading community person for all resources in the enterprise |
Role: Resource Administration Privilege: View Trading Community Person (Data) Resource: Trading Community Party |
Trading Community Party |
An Internal Help Desk Administrator can view trading community resource a member of an access group associated to the resource |
Role: Access Groups Enablement Privilege: View Trading Community Resource (Data) Resource: Trading Community Party |
Trading Community Person Address Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Contact Preference |
Trading Community Person Address Phone Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Address Phone Contact Preference |
Trading Community Person Email Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Email Contact Preference |
Trading Community Person Phone Contact Preference |
An Internal Help Desk Administrator can manage trading community legal contact preference for all trading community contact preferences not of type legal. |
Role: Resource Administration Privilege: Manage Trading Community Legal Contact Preference (Data) Resource: Trading Community Person Phone Contact Preference |
Trading Community Relationship |
An Internal Help Desk Administrator can view trading community relationship a member of an access group associated to the account |
Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship |
Trading Community Relationship |
An Internal Help Desk Administrator can view trading community relationship a member of an access group associated to the contact |
Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship |
Trading Community Relationship |
An Internal Help Desk Administrator can view trading community relationship a member of an access group associated to the household |
Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship |
Trading Community Relationship |
An Internal Help Desk Administrator can view trading community relationship a member of an access group associated to the partner contact |
Role: Access Groups Enablement Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship |
Trading Community Relationship |
An Internal Help Desk Administrator can view trading community relationship for all trading community relationships in the enterprise |
Role: Resource Administration Privilege: View Trading Community Relationship (Data) Resource: Trading Community Relationship |
Trading Community Resource Note |
An Internal Help Desk Administrator can manage trading community resource notes for all resource notes |
Role: Resource Administration Privilege: Manage Trading Community Resource Notes (Data) Resource: Trading Community Resource Note |
Trading Community Resource Note |
An Internal Help Desk Administrator can manage trading community resource notes for the resource notes for which they are the owner |
Role: Resource Administration Privilege: Manage Trading Community Resource Notes (Data) Resource: Trading Community Resource Note |
Trading Community Resource Note |
An Internal Help Desk Administrator can view trading community resource notes for all resource notes |
Role: Resource Administration Privilege: View Trading Community Resource Notes (Data) Resource: Trading Community Resource Note |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource address a member of an access group associated to the resource with update access |
Role: Access Groups Enablement Privilege: Manage Trading Community Resource Address (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource contact point information a member of an access group associated to the resource with update access |
Role: Access Groups Enablement Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource contact point information for all resource contacts in the enterprise |
Role: Resource Administration Privilege: Manage Trading Community Resource Contact Point Information (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource skill a member of an access group associated to the resource with update access |
Role: Access Groups Enablement Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource skill for all resource skills |
Role: Resource Administration Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource skill for the resource skills of persons who they manage |
Role: Resource Administration Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can manage trading community resource skill for their resource skills |
Role: Resource Administration Privilege: Manage Trading Community Resource Skill (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can remove trading community resource a member of an access group associated to the resource with delete access |
Role: Access Groups Enablement Privilege: Remove Trading Community Resource (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can remove trading community resource for all resources in the enterprise |
Role: Resource Administration Privilege: Remove Trading Community Resource (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can update trading community resource a member of an access group associated to the resource with full access |
Role: Access Groups Enablement Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can update trading community resource for all resources in the enterprise |
Role: Resource Administration Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Profile |
An Internal Help Desk Administrator can update trading community resource for their resource record |
Role: Resource Administration Privilege: Update Trading Community Resource (Data) Resource: Trading Community Resource Profile |
Trading Community Resource Sales Representative Setup |
An Internal Help Desk Administrator can manage trading community salesperson setup for all the trading community salesperson setup data |
Role: Resource Administration Privilege: Manage Trading Community Salesperson Setup (Data) Resource: Trading Community Resource Sales Representative Setup |
Trading Community Resource Sales Representative Setup |
An Internal Help Desk Administrator can manage trading community salesperson setup for the reference data sets for which they are authorized |
Role: Resource Administration Privilege: Manage Trading Community Salesperson Setup (Data) Resource: Trading Community Resource Sales Representative Setup |
Trading Community Resource Sales Representative Setup |
An Internal Help Desk Administrator can view trading community salesperson setup for all the trading community salesperson setup data |
Role: Resource Administration Privilege: View Trading Community Salesperson Setup (Data) Resource: Trading Community Resource Sales Representative Setup |
Trading Community Resource Sales Representative Setup |
An Internal Help Desk Administrator can view trading community salesperson setup for the reference data sets for which they are authorized |
Role: Resource Administration Privilege: View Trading Community Salesperson Setup (Data) Resource: Trading Community Resource Sales Representative Setup |
User |
An Internal Help Desk Administrator can edit user name for persons in their person security profile. |
Role: Edit User Name Privilege: Edit User Name (Data) Resource: User |
User |
An Internal Help Desk Administrator can link user account for persons and assignments in their person and assignment security profile |
Role: Manage User Account Privilege: Link User Account (Data) Resource: User |
User |
An Internal Help Desk Administrator can manage user accounts for persons and assignments in their person and assignment security profile |
Role: Manage User Account Privilege: Manage User Accounts (Data) Resource: User |
User |
An Internal Help Desk Administrator can view user accounts for persons and assignments in their person and assignment security profile |
Role: Manage User Account Privilege: View User Accounts (Data) Resource: User |