SVC_CHANNEL_VIA
This table stores detailed information about how a service request was received or how an SR message was received or sent, and whom it was sent to.
Details
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Schema: FUSION
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Object owner: FUSION
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Object type: TABLE
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Tablespace: TRANSACTION_TABLES
Primary Key
| Name | Columns |
|---|---|
|
SVC_CHANNEL_VIA_PK |
VIA_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| VIA_ID | NUMBER | 18 | Yes | Auto-generated number and primary key for this table. | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| OBJECT_ID | NUMBER | 18 | Yes | Foreign key that references SVC_SERVICES_REQUESTS (SR_ID) if this channel is for an SR, or SVC_SR_MESSAGES (MESSAGE_ID) if this channel is for an SR MESSAGE. | |
| OBJECT_TYPE_CD | VARCHAR2 | 30 | Yes | Lookup code that indicates whether the OBJECT_ID is for SR or for SR_Message. | |
| CHANNEL_ID | NUMBER | 18 | Yes | Foreign key that references SVC_CHANNELS (CHANNEL_ID). | |
| CONTACT_POINT_ID | NUMBER | 18 | Foreign key that references HZ_CONTACT_POINTS (CONTACT_POINT_ID). The CONTACT_POINT_TYPE column in HZ_CONTACT_POINT will indicate phone, email, etc. The OWNER_TABLE_NAME column will indicate the table name (such as HZ_PARTIES) that stores the owner of the contact point, and OWNER_TABLE_ID is the foreign key to OWNER_TABLE_NAME that identifies the owner of the contact point. | ||
| PERSON_ID | NUMBER | 18 | Foreign key that references PER_PERSONS (PERSON_ID). | ||
| PARTY_ID | NUMBER | 18 | Foreign key that references HZ_PARTIES (PARTY_ID). | ||
| PARTY_VIA_END_POINT | VARCHAR2 | 1000 | Stores the end point used to send the communication to the owner of the PARTY_ID. This column can be an email address, phone number, etc. When PARTY_ID is null and this column is not null, this end point belongs to an adhoc party. | ||
| ROUTING_CD | VARCHAR2 | 30 | Lookup code that indicates how the message was routed to the PARTY_VIA_END_POINT. For example, if the message is an email, whether the recipient is a TO, CC, or BCC recipient. | ||
| POST_IDENTIFIER | VARCHAR2 | 1000 | Stores the unique identifier for the social media posting that can be used to respond via the same channel instance. | ||
| DELETED_FLAG | VARCHAR2 | 1 | Yes | Indicates whether this via record is logically deleted (Y or N). | |
| INBOUND_OBJECT_ID | NUMBER | 18 | Stores the Id value of the Inbound Object, ex: email, social etc | ||
| COLLAB_RESOURCE_ID | NUMBER | 18 | Foreign key that references SVC_COLLAB_RESOURCES.RESOURCE_ID. The COLLAB_ID column in SVC_COLLAB_RESOURCES indicates the identifier of this resource in the native system. Example: slack user or channel identifier. The COLLAB_NAME in this table indicates the resource name as shown on the native collaboration channel. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_CHANNEL_VIA | svc_service_requests | OBJECT_ID |
| SVC_CHANNEL_VIA | svc_sr_messages | OBJECT_ID |
| SVC_CHANNEL_VIA | svc_channels_b | CHANNEL_ID |
| SVC_CHANNEL_VIA | hz_contact_points | CONTACT_POINT_ID |
| SVC_CHANNEL_VIA | hz_parties | PARTY_ID |
| SVC_CHANNEL_VIA | svc_inbound_messages | INBOUND_OBJECT_ID |
| SVC_CHANNEL_VIA | svc_social_posts | INBOUND_OBJECT_ID |
| SVC_CHANNEL_VIA | svc_collab_resources | COLLAB_RESOURCE_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_CHANNEL_VIA_F1 | Non Unique | Default | OBJECT_ID, OBJECT_TYPE_CD |
| SVC_CHANNEL_VIA_F2 | Non Unique | Default | CHANNEL_ID |
| SVC_CHANNEL_VIA_F3 | Non Unique | Default | CONTACT_POINT_ID |
| SVC_CHANNEL_VIA_F4 | Non Unique | Default | PARTY_ID |
| SVC_CHANNEL_VIA_F5 | Non Unique | Default | INBOUND_OBJECT_ID |
| SVC_CHANNEL_VIA_F8 | Non Unique | Default | COLLAB_RESOURCE_ID |
| SVC_CHANNEL_VIA_PK | Unique | Default | VIA_ID |
| SVC_CHANNEL_VIA_U1 | Unique | Default | LAST_UPDATE_DATE, VIA_ID |