SVC_CHAT_MESSAGES
This table is used to store Chat Messages. References SVC_CHATS
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
SVC_CHAT_MESSAGES_PK |
MESSAGE_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| MESSAGE_ID | NUMBER | 18 | Yes | Auto-generated number and primary key for this table. | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| CHAT_ROLE_CD | VARCHAR2 | 30 | Role of the person that posted the message (AGENT, END_USER). | ||
| CHAT_ID | NUMBER | 18 | Yes | Foreign key that references SVC_CHATS (CHAT_ID). | |
| MESSAGE_TYPE_CD | VARCHAR2 | 100 | Yes | The type of message as received from the Chat Service | |
| POSTED_BY_PARTY_ID | NUMBER | 18 | Foreign key that references HZ_PARTIES (PARTY_ID), the Party ID of the person who posted the message. This person can be an internal resource or a customer contact. | ||
| MESSAGE_CONTENT | CLOB | Content of the chat message. Null for system messages. | |||
| RICH_TEXT_FLAG | VARCHAR2 | 1 | Indicates whether the message content is in rich text format (Y or N). | ||
| VISIBILITY_CD | VARCHAR2 | 30 | Lookup code that indicates the audience of the message (ALL, NOT_END_USER). | ||
| MESSAGE_DATE | TIMESTAMP | Date the message was sent if the message was sent. | |||
| DELETED_FLAG | VARCHAR2 | 1 | Yes | Indicates whether this message is logically deleted (Y or N). | |
| MERCURY_WORK_ID | NUMBER | 18 | Mercury Work Id, if it exists. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_CHAT_MESSAGES | hz_parties | POSTED_BY_PARTY_ID |
| SVC_CHAT_MESSAGES | svc_chats | CHAT_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_CHAT_MESSAGES_F1 | Non Unique | Default | POSTED_BY_PARTY_ID |
| SVC_CHAT_MESSAGES_F2 | Non Unique | Default | CHAT_ID |
| SVC_CHAT_MESSAGES_PK | Unique | Default | MESSAGE_ID |