SVC_CHAT_SESSIONS

This table is used to store mappings between agent ACCOUNT_PARTY_IDs and their corresponding Chat service session CLIENT_ID(s).

Details

• Schema: FUSION

• Object owner: FUSION

• Object type: TABLE

• Tablespace: Default

Primary Key

Name	Columns
SVC_CHAT_SESSIONS_PK	CHAT_SESSION_ID

Columns

Name	Datatype	Length	Precision	Not-null	Comments
CHAT_SESSION_ID	NUMBER		18	Yes	Auto-generated number and primary key for this table.
AGENT_PARTY_ID	NUMBER		18	Yes	Foreign key that references HZ_PARTIES (PARTY_ID), the agent account associated with this Chat service session.
AGENT_CLIENT_ID	NUMBER		18		Client id associated with Chat service session of the agent.
STATUS_CD	VARCHAR2	30		Yes	Lookup code that indicates the status code of the agent's chat service session, such as PENDING, LOGGEDIN, AVAILABLE, UNAVAILABLE, LOST, DISCONNECTED.
DELETED_FLAG	VARCHAR2	1		Yes	Indicates whether the chat service session record is logically deleted (Y or N).
CREATION_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the creation of the row.
CREATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who created the row.
LAST_UPDATE_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the last update of the row.
LAST_UPDATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who last updated the row.
LAST_UPDATE_LOGIN	VARCHAR2	32			Who column: indicates the session login associated to the user who last updated the row.
OBJECT_VERSION_NUMBER	NUMBER		9	Yes	Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.

Foreign Keys

Table	Foreign Table	Foreign Key Column
SVC_CHAT_SESSIONS	hz_parties	AGENT_PARTY_ID
svc_chat_pending_uwos	svc_chat_sessions	CHAT_SESSION_ID

Indexes

Index	Uniqueness	Tablespace	Columns
SVC_CHAT_SESSIONS_F1	Unique	Default	AGENT_PARTY_ID
SVC_CHAT_SESSIONS_PK	Unique	Default	CHAT_SESSION_ID