SVC_ENGAGE_ENGMNT_TURNS

To hold information about customer feedback for a turn in the interaction between a customer and an automated agent.

Details

• Schema: FUSION

• Object owner: SVC

• Object type: TABLE

• Tablespace: Default

Primary Key

Name	Columns
SVC_ENGAGE_ENGMNT_TURNS_PK	ENGAGEMENT_TURN_ID

Columns

Name	Datatype	Length	Precision	Not-null	Comments
ENGAGEMENT_TURN_ID	NUMBER		18	Yes	Generated sequence for the primary key.
OBJECT_ID	VARCHAR2	255		Yes	Primary key of the object that this metric was created for.
OBJECT_TYPE_CD	VARCHAR2	30		Yes	Lookup code that indicates the object type of object such as Service Request, SR Message, Chat, etc.
TURN_NUMBER	NUMBER			Yes	The number of the turn in the interaction between customer and an agent.
CUSTOMER_FEEDBACK_COMMENT	VARCHAR2	1024			The feedback from the customer for this turn.
CUSTOMER_FEEDBACK_RATING	VARCHAR2	128			The feedback rating from the customer for this turn.
CREATION_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the creation of the row.
CREATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who created the row.
LAST_UPDATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who last updated the row.
LAST_UPDATE_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the last update of the row.
LAST_UPDATE_LOGIN	VARCHAR2	32			Who column: indicates the session login associated to the user who last updated the row.

Indexes

Index	Uniqueness	Tablespace	Columns
SVC_ENGAGE_ENGMNT_TURNS_N1	Non Unique	Default	CUSTOMER_FEEDBACK_RATING
SVC_ENGAGE_ENGMNT_TURNS_PK	Unique	Default	ENGAGEMENT_TURN_ID