SVC_INTERACTIONS_AGG
Aggregate table for interaction metrics
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
SVC_INTERACTIONS_AGG_PK |
INTERACTIONS_AGG_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| INTERACTIONS_AGG_ID | NUMBER | 18 | Yes | Surrogate key, populated by sequence SVC_INTERACTIONS_AGG_SEQ. | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| CAL_WEEK | NUMBER | 18 | Week id. Refers to ZCA_BI_CRM_CALENDAR.CAL_WEEK. | ||
| CAL_MONTH | NUMBER | 18 | Month id. Refers to ZCA_BI_CRM_CALENDAR.CAL_MONTH. | ||
| AGENT_ID | NUMBER | 18 | Foreign key to HZ_PARTIES. Represents the agent performing the interaction. | ||
| CHANNEL_ID | NUMBER | 18 | Foreign key to SVC_CHANNELS. Represents the channel of the interaction. | ||
| STRIPE_CD | VARCHAR2 | 30 | Application stripe code. Used to differentiate between applications. | ||
| INTERACTIONS | NUMBER | Number of interactions for this week, month, agent and channel.. | |||
| INTERACTIONS_NO_SR | NUMBER | Number of interactions not associated to an SR. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_INTERACTIONS_AGG | svc_channels_b | CHANNEL_ID |
| SVC_INTERACTIONS_AGG | hz_parties | AGENT_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_INTERACTIONS_AGG_F1 | Non Unique | Default | AGENT_ID |
| SVC_INTERACTIONS_AGG_F2 | Non Unique | Default | CHANNEL_ID |
| SVC_INTERACTIONS_AGG_N2 | Non Unique | Default | CAL_MONTH |
| SVC_INTERACTIONS_AGG_N3 | Non Unique | Default | STRIPE_CD |
| SVC_INTERACTIONS_AGG_U1 | Unique | Default | INTERACTIONS_AGG_ID |
| SVC_INTERACTIONS_AGG_U2 | Unique | Default | CAL_WEEK, CAL_MONTH, AGENT_ID, CHANNEL_ID, STRIPE_CD |