SVC_MCA_CALL_FLOW_CONFIG

This table is used to store the MCA Call Flow Configuration data.

Details

• Schema: FUSION

• Object owner: FUSION

• Object type: TABLE

• Tablespace: Default

Primary Key

Name	Columns
SVC_MCA_CALL_FLOW_CONFIG_PK	CALL_FLOW_CONFIG_ID

Columns

Name	Datatype	Length	Precision	Not-null	Comments	Status
CALL_FLOW_CONFIG_ID	NUMBER		18	Yes	Auto-generated number and primary key for this table.	Active
DEFAULT_FLAG	VARCHAR2	1			Indicates this is the row which should be used by default. This also will have a null channel and application classification.
APPL_CLASSIFICATION_CD	VARCHAR2	80			The application classification derived from the lookup type ORA_SVC_MCA_APPL_CLASSIF_CD	Active
WRAP_UP_TYPE_CD	VARCHAR2	30			The wrap up page type derived from the lookup type ORA_SVC_MCA_WRAP_UP_TYPE_CD	Active
CHANNEL_ID	NUMBER		18		Foreign key to the SVC_CHANNEL table.
CONTACT_REQD_FLAG	VARCHAR2	1			A flag indicating if a contact is required.
CALLER_VERIF_FLAG	VARCHAR2	1			Indicates the Caller Verification value
SCREEN_POPUP_FLAG	VARCHAR2	1			Indicates if the Screen Pop should be used.
WRAP_UP_FLAG	VARCHAR2	20			Indicates if the Wrap up should be performed.
CREATION_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the creation of the row.	Active
CREATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who created the row.	Active
LAST_UPDATE_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the last update of the row.	Active
LAST_UPDATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who last updated the row.	Active
LAST_UPDATE_LOGIN	VARCHAR2	32			Who column: indicates the session login associated to the user who last updated the row.	Active
OBJECT_VERSION_NUMBER	NUMBER		9	Yes	Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.	Active
DELETED_FLAG	VARCHAR2	1		Yes	Indicates whether the category is logically deleted (Y or N).	Active

Foreign Keys

Table	Foreign Table	Foreign Key Column
SVC_MCA_CALL_FLOW_CONFIG	svc_channels_b	CHANNEL_ID

Indexes

Index	Uniqueness	Tablespace	Columns
SVC_MCA_CALL_FLOW_CONFIG_N1	Non Unique	Default	CHANNEL_ID
SVC_MCA_CALL_FLOW_CONFIG_U1	Unique	Default	CALL_FLOW_CONFIG_ID
SVC_MCA_CALL_FLOW_CONFIG_U2	Unique	Default	APPL_CLASSIFICATION_CD, CHANNEL_ID